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Coupes & Convertibles Chrysler Sebring Chrysler Sebring Convertible Top and Sunroof Problems
95 messages, Last post on Nov 19, 2009 at 6:19 PM
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Replying to: phillypa (Sep 10, 2007 11:12 am) I think my top problems may be fixed. I have the car back and everything is working fine. The service director says they corrected a "misalignment" of the trunk--it was off 1/8 of an inch--he "thinks" that may have caused the problem. I don't believe Chrysler has been too helpful to the dealers. In truth, I'm not convinced they know what is wrong with these cars. I am leaving my Lemon Law claim in place. I'm not optimistic that this car is going to behave. Chrysler sent me a "customer satisfaction" survey--I sent them an electronic rocket in response. |
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I think most of us are having problems with the soft top but does anyone have the retractable hard top with the same problems (do they have the same mechanism)? This was asked on another forum. I think perhaps the dealers are selling more "rag" tops than hard tops--the latter cost quite a bit more but many of us prefer the rag top in any case. My dealer told me he just got another six of these vehicles delivered and none of them has the misaligned trunk like the first ones he received (including mine). Maybe Chrysler corrected the problem on subsequent "lots." Why are they not issuing a recall????? |
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Well, I see I am not alone! On Aug 27 my top retracted and the trunk stayed up in the air. Today, 18 days later, the car is still at the dealer. Apparently they can't fix it. They are very matter of fact about it telling me there are 40 switches and the new model has a few 'bugs'. Meanwhile I'm paying a whopping big monthly car payment while they try to figure out the bugs. I live in the mountains and very soon it will be much too cold to enjoy a convertible. I bought the car in June and this is the 2nd time I've had trouble with the top, so I've gotten very little enjoyment out of this car! All I get from the dealer is one promise after another. Switches are on backorder, motors are too. Is this supposed to make me feel better? I've asked for another car. Not possible. I've called the corporation's help line in Michigan. Still awaiting a callback. And now I hear that Chrysler is getting ready to recall the Sebring. Wow - what an expensive mistake this car was!! Wish I'd stuck with the Mustang! Has ANYONE out there finally gotten the top fixed once and for all?
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Replying to: bbonney (Sep 14, 2007 5:42 pm)  5/10 mph - for 20 miles. I did see an article in the Philadelpia paper regarding a recall on 2008 Sebrings, but it was for some kind of door latch issue. I've seen nothing regarding our issue.
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Replying to: bbonney (Sep 14, 2007 5:42 pm) Don't bother with Better Business Bureau--Lemon Law is the only way to go. I wrote to Consumers Union but they pretty much said they don't have the time to investigate these problems at this time. Good luck to everyone who has one of these dogs! |
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My dealership's service department spent a lot of time on the phone with Chrysler. Apparently the trunk was out of alignment. They "think" they corrected the misalignment and so far, so good. I've had no more alarming messages on the console since I last picked up the car two weeks ago. However, I have no confidence in this car and am letting the Lemon Law claim stand. My top has never been stuck during operation--I think it is pretty noisy however. I have a reference number from Chrysler but I'm waiting for some action from Virginia Consumer Services. They need to evaluate my case. The wheels of government... |
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Has anyone on this formum had their problems corrected or received satisfaction from Chrysler or via their respective state's Lemon Law? I haven't heard a word from Chrysler although they got a copy of my Lemon Law claim and I have a receipt from the USPS so I know they have it. I'm interested in knowing if I am being ignored or if this is Chrysler's MO for "customer service." I see there is one of these cars sitting outside my local Costco. I was tempted to put a "Do Not Buy This Dog" on it.
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Replying to: jackieh2 (Sep 19, 2007 3:54 am) |
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Ooops!!!! I spoke too soon. I thought my problems had been fixed--wrong!!! The "top in operation" message is back on and the problem has clearly not been corrected. I honestly don't think Chrysler knows how to fix these problems. I've finally run out of patience. I'll keep you all informed about what response I get from Chrysler--I'm not optimistic. 
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Replying to: jackieh2 (Sep 21, 2007 4:07 am) The big-picture issue is that you appear to have to resort to your lemon law claim. If the people in the system of dealers and manufacturers were credible in the way they handle these situations, there would be absolutely no need for lemon laws. The fact that so many (all?) states have lemon laws is a testament to the fact that the automobile industry is notoriously deficient in the way they choose to handle these situations. For me, Chrysler sold the dealer the car and the dealer sold you the car. Both should be bending over backwards to provide you a new car or to return all of your money on the simple basis that neither has provided you a reasonable expectation. The proof of the pudding is that if the same sort of thing happened to the CEOs of your dealership or Chrysler, neither one of them would put up with this sort of situation. And for good reasons, the same reasons that you shouldn't have to. If I were in your situation, I would have a very serious conversation with the CEO of the dealership. If that person doesn't give you immediate and total satisfaction, I would explain the power of the Internet, the power of explaining to potential customers how the dealership is treating you, and the power of local media coverage of your situation. The dealer's relationship with Chrysler is irrelevant to you because you bought the car from the dealer, not the manufacturer. Despite that, you gave the manufacturer every reasonable opportunity to take care of you and you haven't been taken care of. So, it is now the dealer's opportunity to make you a happy customer and keep you that for life -- or lose you and everyone you tell this story to for life. As an example, I bought a computer recently. I also bought a 5-year protection plan. All of the written materials that were given to me as an incentive to purchase the protection plan were blatantly misleading. The company providing the protection plan lived up to their lowest possible requirements relating to the letter of the agreement, but there was no good-faith attempt to live up to the spirit of the agreement. When I explained this to the general manager of the computer store (a mega-store that is part of a 20-store chain), he verified everything and was appalled. Without me having to ask, he offered to immediately return 100% of my funds. Because his reaction to my situation instilled confidence in every way, I used those funds to purchase a new computer at his store, though this time with no protection plan. So long as that general manager remains with the company, he has my computer business for life. It would be SO easy for people at Chrysler and your dealer to act similarly, yet they apparently won't. It would be the moral thing to do and it would be the smart business decision to make. The fact that they don't speaks volumes about their integrity and their process for making business decisions.
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