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Chrysler Sebring Convertible Top and Sunroof Problems

95 messages,  Last post on Nov 19, 2009 at 6:19 PM

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#47 of 95 Re: 2008 Sebring Conv. Problems Continue [mikebuckley] by kimberlyp Sep 10, 2007 (4:00 pm)
Replying to: mikebuckley (Sep 09, 2007 3:09 pm) mikebuckley: Sorry about the cap locks, just used to having it on. Anyway, I talked to someone about the Lemon Law and was told that I would probably only be refunded money that I put into it, but that wouldn't include the trade-in. I got a rental from the dealership today and they said that the new parts they put in blew the motor and the switches (which they replaced the first time). They said my car should be ready tomorrow, we'll see how it goes. Jackieh: Glad to hear everything is going good with your car for the past two days. I will do the same in writing a certified letter to Chrysler. Since they have not helped you, I feel they will do the same for me, nothing.
#48 of 95 Re: 2008 Sebring Conv. Problems Continue [phillypa] by jackieh2 Sep 11, 2007 (1:28 pm)
Replying to: phillypa (Sep 10, 2007 11:12 am) philly: My trunk has never been stuck in the air--I just got the message "Convertible Top in Operation." The top has never actually operated--just scared the heck out of me diving in the rain! You are correct, if the top gets stuck, you have to get the vehicle towed to the the dealership where they use a special tool. I'm talking about the difficulty of closing the trunk under normal conditions. I think my top problems may be fixed. I have the car back and everything is working fine. The service director says they corrected a "misalignment" of the trunk--it was off 1/8 of an inch--he "thinks" that may have caused the problem. I don't believe Chrysler has been too helpful to the dealers. In truth, I'm not convinced they know what is wrong with these cars. I am leaving my Lemon Law claim in place. I'm not optimistic that this car is going to behave. Chrysler sent me a "customer satisfaction" survey--I sent them an electronic rocket in response.
#49 of 95 2008 Sebring Convertible Top Problems (cont'd) by jackieh2 Sep 14, 2007 (3:02 pm)
I think most of us are having problems with the soft top but does anyone have the retractable hard top with the same problems (do they have the same mechanism)? This was asked on another forum. I think perhaps the dealers are selling more "rag" tops than hard tops--the latter cost quite a bit more but many of us prefer the rag top in any case. My dealer told me he just got another six of these vehicles delivered and none of them has the misaligned trunk like the first ones he received (including mine). Maybe Chrysler corrected the problem on subsequent "lots." Why are they not issuing a recall?????
#50 of 95 2008 Sebring Convertible Problems by bbonney Sep 14, 2007 (5:42 pm)
Well, I see I am not alone! On Aug 27 my top retracted and the trunk stayed up in the air. Today, 18 days later, the car is still at the dealer. Apparently they can't fix it. They are very matter of fact about it telling me there are 40 switches and the new model has a few 'bugs'. Meanwhile I'm paying a whopping big monthly car payment while they try to figure out the bugs. I live in the mountains and very soon it will be much too cold to enjoy a convertible. I bought the car in June and this is the 2nd time I've had trouble with the top, so I've gotten very little enjoyment out of this car! All I get from the dealer is one promise after another. Switches are on backorder, motors are too. Is this supposed to make me feel better? I've asked for another car. Not possible. I've called the corporation's help line in Michigan. Still awaiting a callback. And now I hear that Chrysler is getting ready to recall the Sebring. Wow - what an expensive mistake this car was!! Wish I'd stuck with the Mustang! Has ANYONE out there finally gotten the top fixed once and for all? Replies to this message: phillypa (Sep 15, 2007 7:52 am) jackieh2 (Sep 15, 2007 9:53 am)
#51 of 95 Re: 2008 Sebring Convertible Problems [bbonney] by phillypa Sep 15, 2007 (7:52 am)
Replying to: bbonney (Sep 14, 2007 5:42 pm) bbonney, My top/truck failed six weeks ago for the second time and has no repair date as yet. The last time it was in for repairs (a month ago)they told me that they can't get the parts to fix it. They closed it up, so it can be driven, I just can't put the roof down. You should have received a booklet with Lemon Law instructions. Use it. Since the dealer had mine three times (before they went out of business) I completed the form and sent to Chrysler last week. Hopefully, I'll be able to return this car for a full refund. If I don't like the response Chrysler gives, I'll contact a Lemon Law attorney. When your trunk wouldn't close, did they tow it? Both times that mine failed the tow company (dispatched through Chyrsler's Roadside Assistance) refused to tow it for fear of damaging it. I had to drive it back to the dealer with it open 5/10 mph - for 20 miles. I did see an article in the Philadelpia paper regarding a recall on 2008 Sebrings, but it was for some kind of door latch issue. I've seen nothing regarding our issue.
#52 of 95 Re: 2008 Sebring Convertible Problems [bbonney] by jackieh2 Sep 15, 2007 (9:53 am)
Replying to: bbonney (Sep 14, 2007 5:42 pm) Everyone with these problems, PLEASE, PLEASE pursue remedy through your state's Lemon Law. These problems are not isolated cases and we all need to keep Chrysler's feet to the fire. My car's history meets both criteria for refund or replacement--I only need one. I'm waiting for determination from my state office of consumer affairs. I don't believe I want another 2008 Sebring as they all seem to have problems. Why is Chrysler still shipping them? My dealership has been nothing short of superb in their support. Chrysler sent me had an automated message via e-mail!!! They have been worse than bad. I've had a Mustang and like them but for the rear wheel drive. Don't bother with Better Business Bureau--Lemon Law is the only way to go. I wrote to Consumers Union but they pretty much said they don't have the time to investigate these problems at this time. Good luck to everyone who has one of these dogs!
#53 of 95 2008 Sebring Convertible Problems by jackieh2 Sep 20, 2007 (9:21 am)
My dealership's service department spent a lot of time on the phone with Chrysler. Apparently the trunk was out of alignment. They "think" they corrected the misalignment and so far, so good. I've had no more alarming messages on the console since I last picked up the car two weeks ago. However, I have no confidence in this car and am letting the Lemon Law claim stand. My top has never been stuck during operation--I think it is pretty noisy however. I have a reference number from Chrysler but I'm waiting for some action from Virginia Consumer Services. They need to evaluate my case. The wheels of government...
#54 of 95 Re:2008 Sebring Convertible Problems by jackieh2 Sep 19, 2007 (3:54 am)
Has anyone on this formum had their problems corrected or received satisfaction from Chrysler or via their respective state's Lemon Law? I haven't heard a word from Chrysler although they got a copy of my Lemon Law claim and I have a receipt from the USPS so I know they have it. I'm interested in knowing if I am being ignored or if this is Chrysler's MO for "customer service."   I see there is one of these cars sitting outside my local Costco. I was tempted to put a "Do Not Buy This Dog" on it. Replies to this message: phillypa (Sep 20, 2007 8:15 am)
#55 of 95 Re:2008 Sebring Convertible Problems [jackieh2] by phillypa Sep 20, 2007 (8:15 am)
Replying to: jackieh2 (Sep 19, 2007 3:54 am) Jackieh2: I mailed my card about two weeks ago. I called the Customer Service number from the Chrysler website and after a number of prompts, was able to talk with someone. She acknowleged receipt of the complaint and gave me the reference number assigned to it. She couldn't tell me the status, but said someone will be in contact. At least I know they have it. As for the car, it was seven weeks ago today the top/trunk failed and they still can not find good parts to fix it.
#56 of 95 2008 Sebring Convertible Problems by jackieh2 Sep 21, 2007 (4:07 am)
Ooops!!!! I spoke too soon. I thought my problems had been fixed--wrong!!! The "top in operation" message is back on and the problem has clearly not been corrected. I honestly don't think Chrysler knows how to fix these problems. I've finally run out of patience. I'll keep you all informed about what response I get from Chrysler--I'm not optimistic. Replies to this message: mikebuckley (Sep 21, 2007 5:27 am) jackieh2 (Sep 24, 2007 5:06 pm) mikebuckley (Sep 26, 2007 9:21 am) and 4 more...

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