- #42 of 91
-
2008 Sebring Conv. Problems Continue
by jackieh2
-
Sep 08, 2007 (4:01 am)
-
|
|
Replying to: kimberlyp (Sep 07, 2007 4:27 pm)
KimberlyP: I picked up my Sebring from the dealer again yesterday--for the fourth time. The dealership has been nothing short of GREAT. I feel that Chrysler isn't supporting the dealers on this. I told the sales director that if I have to take it back in again, I WANT MY MONEY BACK. I've filed a complaint under the Virginia Lemon Law and it is clear--multiple attempts (in my case four) to fix the problem OR 30 days TOTAL in the shop. Yesterday was day 39 for me and I just bought the piece of junk on July 11. Chrysler tried to call me yesterday re. "complaint resolution" but now we're playing telephone tag. Even though your dealer is uncooperative, go to your state consumer affairs. Every state has a Lemon Law and they are pretty specific--there is a booklet on your Lemon Law rights in the owner's package you got with the car. These are known problems and Chrysler hasn't a let to stand on. No wonder their market share is in the dump. My dealer has only sold two of this model and both have had problems. Suggestion: Google Lemon Laws for your state if the booklet isn't in your package. Good luck. I wish I could make this problem known nationwide. Don't give up and don't put up with the dealer's c**p. Have you tried to contact Chryser?
|
- #43 of 91
-
Re: 2008 Sebring Conv. Problems Continue [jackieh2]
by kimberlyp
-
Sep 08, 2007 (10:26 am)
-
|
|
Replying to: jackieh2 (Sep 08, 2007 4:01 am)
JACKIEH2: I HAVE TRIED TO DEAL WITH CHRYSLER AND THEY TOLD ME BASICALLY, SORRY, CAN'T DO ANYTHING FOR YOU, CALL THE DEALERSHIP. I TOLD THE LADY IT'S NOT THE DEALERSHIPS FAULT THAT THEY CAN'T MAKE THEIR PARTS RIGHT AND THAT THEY ARE ON NATIONAL BACKORDER. I LIVE IN FLORIDA AND IT'S THREE TIMES IN IT'S THE LEMON LAW. WHEN I BROUGHT THE CAR INTO THE DEALERSHIP TODAY, SATURDAY, I SPOKE TO THE MANAGER AND I AM NOW GETTING A LOANER ON MONDAY. FINALLY. THE FIRST TIME I CALLED CHYRSLER THEY ASKED ME WHAT I WANTED AND I TOLD THEM JUST FIX THE CAR RIGHT AND THEY ASKED PERMANENTLY? WHAT A STUPID QUESTION. NOW I'M BEGINNING TO THINK I SHOULD HAVE SAID JUST GIVE ME MY MONEY BACK. GOOD LUCK AND LET ME KNOW HOW THINGS GO. I WILL KEEP IN TOUCH.
|
- #44 of 91
-
Re: 2008 Sebring Conv. Problems Continue [kimberlyp]
by jackieh2
-
Sep 09, 2007 (5:16 am)
-
|
|
Replying to: kimberlyp (Sep 08, 2007 10:26 am)
Kimberly: If you haven't already done so, start a claim through Florida's Lemon Law. I started documenting everything from the day I picked up the vehicle with a number of factory defects. I sent a written, certified mail complaint to Chrysler and kept a chronological report of dates and incidents. After the third trip to the dealership and 30+ days out of service, I filed a claim with VA consumer affairs. Even though I've had the car back for two days and the top elecrtonics haven't malfunctioned, I letting the claim stand. My gut feeling is to ask for a full refund as I have no confidence in this vehicle. Again, I have to say my dealership has been superb in working with me, providing me a string of rental cars, and keeping me notified of any progress. I've also sent a message to Consumer's Union suggesting an investigation of this model/year.
My dealings with Chrysler's customer service have not been a positive experience. Good luck.
|
- #45 of 91
-
Re: 2008 Sebring Conv. Problems Continue [kimberlyp]
by mikebuckley
-
Sep 09, 2007 (3:09 pm)
-
|
|
Replying to: kimberlyp (Sep 08, 2007 10:26 am)
Kimberly,
The best thing you can do is to get a signed receipt from the dealer that they have fixed it. Don't test it before you drive it off their lot. Test it later. If it doesn't work, take it back in again. Do that repeatedly until they have fixed it three times and it has failed your test four times. You can then file a formal complaint regarding the lemon law.
Complaining to the Better Business Bureau will likely yield absolutely nothing.
You'll probably get more and better responses if you don't type your posts in upper-case letters. The Netiquette is that that's the equivalent of screaming.
|
- #46 of 91
-
Re: 2008 Sebring Conv. Problems Continue [jackieh2]
by phillypa
-
Sep 10, 2007 (11:12 am)
-
|
|
Replying to: jackieh2 (Sep 08, 2007 4:01 am)
For a while I thought I was the only one having this problem. It's now five weeks that my roof/trunk have been broken and no arrangements to get it fixed. They closed it so it can be driven, I just can't put the roof down. The dealership that sold it to me has now gone out of business. The Chrysler franchise was given to another dealership and they have not been able to schedule a repair date. I told them I was going to file under the lemon law - it's been in the shop three times and still not fixed. They asked to be given a chance to fix it. It's not that I don't trust them, I think this is just a bad car and I don't want it for another five years. I agree with with jackieh2 - protect yourself and file under the lemon law. Jackieh2 - I was surprised to see that you can close the trunk - when I read the manual it said it was very difficult and that you need a special tool?
|
- #47 of 91
-
Re: 2008 Sebring Conv. Problems Continue [mikebuckley]
by kimberlyp
-
Sep 10, 2007 (4:00 pm)
-
|
|
Replying to: mikebuckley (Sep 09, 2007 3:09 pm)
mikebuckley: Sorry about the cap locks, just used to having it on. Anyway, I talked to someone about the Lemon Law and was told that I would probably only be refunded money that I put into it, but that wouldn't include the trade-in. I got a rental from the dealership today and they said that the new parts they put in blew the motor and the switches (which they replaced the first time). They said my car should be ready tomorrow, we'll see how it goes. Jackieh: Glad to hear everything is going good with your car for the past two days. I will do the same in writing a certified letter to Chrysler. Since they have not helped you, I feel they will do the same for me, nothing.
|
- #48 of 91
-
Re: 2008 Sebring Conv. Problems Continue [phillypa]
by jackieh2
-
Sep 11, 2007 (1:28 pm)
-
|
|
Replying to: phillypa (Sep 10, 2007 11:12 am)
philly: My trunk has never been stuck in the air--I just got the message "Convertible Top in Operation." The top has never actually operated--just scared the heck out of me diving in the rain! You are correct, if the top gets stuck, you have to get the vehicle towed to the the dealership where they use a special tool. I'm talking about the difficulty of closing the trunk under normal conditions.
I think my top problems may be fixed. I have the car back and everything is working fine. The service director says they corrected a "misalignment" of the trunk--it was off 1/8 of an inch--he "thinks" that may have caused the problem. I don't believe Chrysler has been too helpful to the dealers. In truth, I'm not convinced they know what is wrong with these cars.
I am leaving my Lemon Law claim in place. I'm not optimistic that this car is going to behave. Chrysler sent me a "customer satisfaction" survey--I sent them an electronic rocket in response.
|
- #49 of 91
-
2008 Sebring Convertible Top Problems (cont'd)
by jackieh2
-
Sep 14, 2007 (3:02 pm)
-
|
I think most of us are having problems with the soft top but does anyone have the retractable hard top with the same problems (do they have the same mechanism)? This was asked on another forum. I think perhaps the dealers are selling more "rag" tops than hard tops--the latter cost quite a bit more but many of us prefer the rag top in any case.
My dealer told me he just got another six of these vehicles delivered and none of them has the misaligned trunk like the first ones he received (including mine). Maybe Chrysler corrected the problem on subsequent "lots." Why are they not issuing a recall?????
|
- #50 of 91
-
2008 Sebring Convertible Problems
by bbonney
-
Sep 14, 2007 (5:42 pm)
-
|
|
Well, I see I am not alone! On Aug 27 my top retracted and the trunk stayed up in the air. Today, 18 days later, the car is still at the dealer. Apparently they can't fix it. They are very matter of fact about it telling me there are 40 switches and the new model has a few 'bugs'. Meanwhile I'm paying a whopping big monthly car payment while they try to figure out the bugs. I live in the mountains and very soon it will be much too cold to enjoy a convertible. I bought the car in June and this is the 2nd time I've had trouble with the top, so I've gotten very little enjoyment out of this car! All I get from the dealer is one promise after another. Switches are on backorder, motors are too. Is this supposed to make me feel better? I've asked for another car. Not possible. I've called the corporation's help line in Michigan. Still awaiting a callback. And now I hear that Chrysler is getting ready to recall the Sebring. Wow - what an expensive mistake this car was!! Wish I'd stuck with the Mustang! Has ANYONE out there finally gotten the top fixed once and for all?
|
- #51 of 91
-
Re: 2008 Sebring Convertible Problems [bbonney]
by phillypa
-
Sep 15, 2007 (7:52 am)
-
|
|
Replying to: bbonney (Sep 14, 2007 5:42 pm)
bbonney, My top/truck failed six weeks ago for the second time and has no repair date as yet. The last time it was in for repairs (a month ago)they told me that they can't get the parts to fix it. They closed it up, so it can be driven, I just can't put the roof down. You should have received a booklet with Lemon Law instructions. Use it. Since the dealer had mine three times (before they went out of business) I completed the form and sent to Chrysler last week. Hopefully, I'll be able to return this car for a full refund. If I don't like the response Chrysler gives, I'll contact a Lemon Law attorney. When your trunk wouldn't close, did they tow it? Both times that mine failed the tow company (dispatched through Chyrsler's Roadside Assistance) refused to tow it for fear of damaging it. I had to drive it back to the dealer with it open  5/10 mph - for 20 miles. I did see an article in the Philadelpia paper regarding a recall on 2008 Sebrings, but it was for some kind of door latch issue. I've seen nothing regarding our issue.
|
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
Coupes & Convertibles 
