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Chrysler Sebring Convertible Top and Sunroof Problems

97 messages,  Last post on Nov 29, 2009 at 3:33 AM

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What is this discussion about? Chrysler Sebring, Convertible, Sedan


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#36 of 97
Re: Fraying Soft Top [mikebuckley] by mikebuckley
Aug 15, 2007 (2:06 pm)
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Replying to: mikebuckley (Aug 11, 2007 7:31 pm)

The dealer's soft-top specialist told me that the wear in the fabric top is being caused by improperly adjusted retracting mechanism. The solution is to adjust the mechanism and replace the top.
 
He wrote up a formal report so it is now in my written records. He recommended that I wait until a hole develops or until the warranty is about to run out, whichever comes first, to fix it. That way I get a new top at the timing of my choice.
#37 of 97
Convertible Window by tncarman
Sep 04, 2007 (8:30 pm)
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The window stripping on my drivers door is ripping by the rearview mirror and where the window reaches the roof, u can actually stick ur finger out of the car. We didnt notice this until one day my son was driving and came back soaking wet because he went to the car wash and water poured in through it and got him drenched. It was a good laugh though, but nobody Ive been to seems to fix the problem.
#38 of 97
Be very careful before you buy the 2008 Sebring by phillypa
Aug 26, 2007 (3:36 pm)
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I have a 2001 Sebring Limited and it has held up well. When I needed something a little more dependable I bought the 2008 Sebring Touring. Big Mistake so far. It's left me stranded twice and I've only had it for 3,000 miles and 3 months. When I put the roof down, the trunk didn't close. It is left open like a big sail. I called the dealership and they instructed me to call roadside assistance. Roadside assistance refused to tow it in fear of damaging the trunk. You can't leave it sit wide open - theft - weather - etc. So the only thing to do is drive it very slow home. Hopefully you're not far from home. It's been well over three weeks and they can't fix it - "bad parts" by the manufacturer. The dealership manually closed the roof so I could drive it, but I'm instructed not to put the roof down. I'm also told that it will be several more weeks before they can look at it again. Be real careful if your looking to buy this car. This is a major engineering problem and makes the car very unreliable.
Besides this it runs smooth, but the 2.7 engine is very sluggish. It has to work real hard to get up to highway speed. The 2001 limited has a lot more power.
#39 of 97
Many Owners Have Same Problems by jackieh2
Aug 31, 2007 (4:20 pm)
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I purchased a 2008 Sebring Touring, V6, with all the options, on July 11, 2007. Before I drove it off the dealer's lot, I experienced problems with the driver's side visor hanging loose and the trim to which it is attached--also not fastened down. The electronics had big problems: the remote start and remote top didn't work, the trunk didn't close properly, causing other problems. I drove it home with instructions to take it back next day. Since then, the car has been in and out of the dealership while they wait for "fixes" from Chrysler. I've been without it for a total of 33 days, as of today. The thing that scares me: the spontaneous operation of the convertible top--when the car is in motion. THIS SHOULDN'T HAPPEN. The dealer's service manager is at a loss on how to correct the problems and Chrysler is no help. My calls to Chrysler's customer service department is another story. Check out the other owner comments on Topix...this car is bad news. My dealer has been great and I'm on my third rental car (at someone's expense). I've filed a complaint under my state's (VA) Lemon Law. I don't even know if I want another 2008 Sebring convertible at this point. There are problems with them nationwide--the engineering of that fancy folding roof is seriously flawed. And closing the trunk takes a lot of muscle--difficult for a 5' 0' female.
Think twice before buying this nightmare. Learn from others' mistakes.
#40 of 97
Suggestion by jackieh2
Aug 31, 2007 (4:24 pm)
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If you have one of these cars, make sure you carry a big tarp in the trunk in case the top gets stuck in the up position.
#41 of 97
Re: Suggestion [jackieh2] by kimberlyp
Sep 07, 2007 (4:27 pm)
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Replying to: jackieh2 (Aug 31, 2007 4:24 pm)

I HAVE BEEN HAVING THE SAME PROBLEM AS YOU WITH THIS CAR THAT I THOUGHT WAS OH SO GREAT. THESE SUPPOSED PARTS THAT ARE ON NATIONAL BACKORDER CAME IN AND WERE REPLACED IN MY CAR TODAY. I JUST GOT IT BACK AND THE TOP IS STILL BROKEN. I DO NOT TRUST ANYTHING ANYONE IS TELLING ME AT THE DEALERSHIP ANYMORE. AT LEAST YOU GOT A RENTAL, NO ONE IS DOING ANYTHING FOR ME, NOT EVEN CHRYSLER. I AM GOING TO BE WRITING A LETTER TO THEM AND CC'ING IT TO THE BETTER BUSINESS BUREAU. I'VE HAD THE CAR 3 MONTHS AND HAVE ONLY USED THE TOP DOWN 2 WEEKS IN THE BEGINNING. I ALSO HAD A GRINDING NOISE WHEN I MAKE A LEFT TURN. GOOD LUCK TO YOU BECAUSE I KNOW I NEED IT!
#42 of 97
2008 Sebring Conv. Problems Continue by jackieh2
Sep 08, 2007 (4:01 am)
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Replying to: kimberlyp (Sep 07, 2007 4:27 pm)

KimberlyP: I picked up my Sebring from the dealer again yesterday--for the fourth time. The dealership has been nothing short of GREAT. I feel that Chrysler isn't supporting the dealers on this. I told the sales director that if I have to take it back in again, I WANT MY MONEY BACK. I've filed a complaint under the Virginia Lemon Law and it is clear--multiple attempts (in my case four) to fix the problem OR 30 days TOTAL in the shop. Yesterday was day 39 for me and I just bought the piece of junk on July 11. Chrysler tried to call me yesterday re. "complaint resolution" but now we're playing telephone tag. Even though your dealer is uncooperative, go to your state consumer affairs. Every state has a Lemon Law and they are pretty specific--there is a booklet on your Lemon Law rights in the owner's package you got with the car. These are known problems and Chrysler hasn't a let to stand on. No wonder their market share is in the dump. My dealer has only sold two of this model and both have had problems. Suggestion: Google Lemon Laws for your state if the booklet isn't in your package. Good luck. I wish I could make this problem known nationwide. Don't give up and don't put up with the dealer's c**p. Have you tried to contact Chryser?
#43 of 97
Re: 2008 Sebring Conv. Problems Continue [jackieh2] by kimberlyp
Sep 08, 2007 (10:26 am)
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Replying to: jackieh2 (Sep 08, 2007 4:01 am)

JACKIEH2: I HAVE TRIED TO DEAL WITH CHRYSLER AND THEY TOLD ME BASICALLY, SORRY, CAN'T DO ANYTHING FOR YOU, CALL THE DEALERSHIP. I TOLD THE LADY IT'S NOT THE DEALERSHIPS FAULT THAT THEY CAN'T MAKE THEIR PARTS RIGHT AND THAT THEY ARE ON NATIONAL BACKORDER. I LIVE IN FLORIDA AND IT'S THREE TIMES IN IT'S THE LEMON LAW. WHEN I BROUGHT THE CAR INTO THE DEALERSHIP TODAY, SATURDAY, I SPOKE TO THE MANAGER AND I AM NOW GETTING A LOANER ON MONDAY. FINALLY. THE FIRST TIME I CALLED CHYRSLER THEY ASKED ME WHAT I WANTED AND I TOLD THEM JUST FIX THE CAR RIGHT AND THEY ASKED PERMANENTLY? WHAT A STUPID QUESTION. NOW I'M BEGINNING TO THINK I SHOULD HAVE SAID JUST GIVE ME MY MONEY BACK. GOOD LUCK AND LET ME KNOW HOW THINGS GO. I WILL KEEP IN TOUCH.
#44 of 97
Re: 2008 Sebring Conv. Problems Continue [kimberlyp] by jackieh2
Sep 09, 2007 (5:16 am)
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Replying to: kimberlyp (Sep 08, 2007 10:26 am)

Kimberly: If you haven't already done so, start a claim through Florida's Lemon Law. I started documenting everything from the day I picked up the vehicle with a number of factory defects. I sent a written, certified mail complaint to Chrysler and kept a chronological report of dates and incidents. After the third trip to the dealership and 30+ days out of service, I filed a claim with VA consumer affairs. Even though I've had the car back for two days and the top elecrtonics haven't malfunctioned, I letting the claim stand. My gut feeling is to ask for a full refund as I have no confidence in this vehicle. Again, I have to say my dealership has been superb in working with me, providing me a string of rental cars, and keeping me notified of any progress. I've also sent a message to Consumer's Union suggesting an investigation of this model/year.
My dealings with Chrysler's customer service have not been a positive experience. Good luck.
#45 of 97
Re: 2008 Sebring Conv. Problems Continue [kimberlyp] by mikebuckley
Sep 09, 2007 (3:09 pm)
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Replying to: kimberlyp (Sep 08, 2007 10:26 am)

Kimberly,
 
The best thing you can do is to get a signed receipt from the dealer that they have fixed it. Don't test it before you drive it off their lot. Test it later. If it doesn't work, take it back in again. Do that repeatedly until they have fixed it three times and it has failed your test four times. You can then file a formal complaint regarding the lemon law.
 
Complaining to the Better Business Bureau will likely yield absolutely nothing.
 
You'll probably get more and better responses if you don't type your posts in upper-case letters. The Netiquette is that that's the equivalent of screaming.

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