Last post on Oct 11, 2013 at 11:36 AM
You are in the MINI Cooper
What is this discussion about?
MINI Cooper, Transmission, Convertible, Hatchback
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#296 of 548 Re: New Clutch in 12,000 [mshawkman]
Jun 28, 2010 (1:18 pm)
Looks like Mini is trying to pull a fast one on everyone... We bought a brand new 2009 Cooper S and by the 12,000 mile mark, it was making a screeching noise whenever the car started off in 1st gear. We took the car to three different Mini dealers in LA and Orange County, and were met with the same story from all. They had to open up the car to see if it was a MINI faulty part, or if it was "Abusive Driving" on our part. And that we would have to pay for the examination.
My boyfriend and I have driven manual cars all our lives and have never ever seen this problem in any of our other cars. The service guys basically admitted that this problem occurs in MINI cars but that they were not liable for the repairs. I mean, what's to stop them from claiming "Abusive Driving" every single time so they never have to pay for their problem?
My advice, go into a MINI dealership on a busy weekend when there are a lot of people around, and kick up a huge stink, stating very loudly all the issues you have, and how poorly MINI has treated you and your clearly faulty car. Then see how fast they turn around and decide to pay for their faulty workmanship.
We ended up getting rid of our lemon of a MINI. It was a cute car, but was far more trouble than it was worth.
#297 of 548 Re: New Clutch in 12,000 [georgiat]
Jun 30, 2010 (8:39 am)
I have just been told the same thing and am in the midst of the battle.
I have a 2010 S with 3,600 miles. I have driven stick off and on all my life. It started making a metal on metal noise shifting into first. Two days later, it did it sometimes into 2nd. I called my dealer who said to have it brought in ( dealer is out of state). There is a dealer in Madison Wisconsin who is new to Mini (4 days) and the tow would only pay to them since they were closer, so I couldn't use the dealer that I purchased it from. After he checked it out he said the clutch would need to be replaced and it would be under warranty. Then he called and said the Mini Rep. had examined it and said it was due to improper driving and I had burned the clutch and flywheel down to nothing. I know I have driven the car properly. After battling a bit, they have said they will pay for parts but I have to pay labor at $1750. Doesn't sound right.
#298 of 548 Re: New Clutch in 12,000 [docrox]
Jul 02, 2010 (8:08 am)
The clutch burned out at 3,600 miles? I thought mine was bad at 5,000! There definately is a problem with the clutches. I had to pay for my labor as well; $1100. Your labor is high in Madison; I live in Los Angeles and maybe we just have more problem here. I wish you well...hopefully we won't be having any more problems after this.
#299 of 548 Re: New Clutch in 12,000 [mshawkman]
Jul 07, 2010 (8:58 am)
I continued to fight and won. I asked to speak to the Mini rep who was making the decisions. The service dept. called me back after a few hours and said they had talked to him and he now authorized a one time "courtesy" repair and would pay everything. The tech who fixed the clutch and flywheel called me saying when he test drove it the car mat was catching on the clutch and that may have been the problem. He said it would ride the clutch. That is encrouraging but I will still get out of the car. I now have the car back and the clutch never felt like this. I bought the car new with no miles on it and the clutch always felt tight. Now it is loose and smooth. Not sure what this all means, but am putting it out there in case someone else has the problem.
#300 of 548 Re: New Clutch in 12,000 [docrox]
Jul 07, 2010 (9:31 am)
Congratulations! I guess too many service departments are used to having their customers simply give up and pay for things they shouldn't be paying for!
#301 of 548 2003 Mini with 61K
Jul 07, 2010 (2:14 pm)
Just drove a 1500 mile road trip, on my return home yesterday, three houses down from my driveway, the clutch went out. There must have been an angel on my shoulder that it didn't happen in the middle of Montana! I felt the clutch 'clicking' under my foot just moments before it died. Calling around today for quotes, 1300.00, labor & parts, includes fly wheel, or 1495.90, no fly wheel. I'm in Portland, OR, are these prices competative & what should I beware of going forward?
#302 of 548 clutch & fly wheel at 7800 miles
Jul 08, 2010 (11:42 am)
7800 miles $3400 estimate to repair clutch & fly wheel...
Will be contacting local TV stations, Consumer Agencies, and forums.
Do we have a case in Small Claims Court?
#303 of 548 Re: clutch & fly wheel at 7800 miles [chris_norcal]
Jul 08, 2010 (6:09 pm)
You shouldn't need small claims court as you should win the fight. Print off several of these posts and also some on other boards. Keep pushing until they buckle.
#304 of 548 Re: New Clutch in 12,000 [docrox]
Jul 23, 2010 (4:35 am)
Congrats! I just got mine back yesterday.. Wish I had found this thread before.. I had 16k miles on mine.. They did the same "under the table" kind of deal, including a "lesson" from the shop forman on how to drive a stick.. But unfortunetly mine was only 50% covered by the "deal" so I payed 934.00 for what should have been under warranty.
Did anyone else notice the clutch peddle was WAY WAY lighter after the repair than when I took the car at delivery.. And moving the stick through the tree is at least 2 or 3 times smoother too.. It really is a different car then I bought less than a year ago.
#305 of 548 Re: New Clutch in 12,000 [jhandel]
Jul 23, 2010 (5:06 am)
I did notice that it was much easier to engage the clutch and much smoother also. It had to go back to the dealer as I couldn't shift into 3rd or 5th after a few days of getting it back. I sent it to Minnesota this time and was worried it was the transmission. It was just that the Madison dealership had put a clip on wring that holds the cables together.
It makes funny noises now and I'm driving it like it is made of china so it has to go. I have lost faith in the brand.