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MINI Cooper Clutch & Transmission Questions

267 messages,  Last post on Nov 05, 2009 at 10:48 AM

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What is this discussion about? MINI Cooper, Transmission, Convertible, Hatchback


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#153 of 267
Re: Fearing the worst re: transmission [ramquist] by cracker2225
Jun 19, 2008 (8:50 pm)
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Replying to: ramquist (Jun 19, 2008 12:08 pm)

Hi, there. I contacted Mini CS as well about my "massive transmission failure" at 74K miles, and they did nothing (I had purchased the extended warranty until 50K miles). I would be interested in the email chain with CS, as I exchanged numerous e-mails with them as well but to no avail. Mini of San Francisco was completely unresponsive as well. I ended up paying over $8,000 to replace my transmission.
 
What year is your Mini? How far out of warranty were you?
#154 of 267
2008 Mini Cooper S Clutch Noise by reminthorn
Jun 20, 2008 (4:19 pm)
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We just took delivery of a new 2008 S. We now have 2,000 miles on it. From almost day 1, we started getting a strange noise when downshifting from 3rd to 2nd if between 30-40 mph. The noise sounds like rubber on metal...kind of a skreech but not like a loose belt. More like chauking a pool cue or hitting the front brakes on a 10 speed bike. The dealer has deglazed the clutch twice. The sound is now less frequent but still there. It also seems to go away after the car heats up. Anyone had a similar problem or better yet, a fix?
#155 of 267
Re: Fearing the worst re: transmission [cracker2225] by ramquist
Jun 20, 2008 (4:57 pm)
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Replying to: cracker2225 (Jun 19, 2008 8:50 pm)

I was 10k and 2 years over (60k and 6 yrs old). email me ramquistnc.rr.com and I will send you the email chain.
#156 of 267
CVT hesitates in normal but not in Sport by quickclick
Jun 21, 2008 (5:32 am)
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My 05 Mini convertible's CVT has a hesitation when starting up from a stop, but if I use the lever in the right Sport position, then start from a dead stop - the hesitation does not exist! Is there some reprogramming that might be done by BMW to get the "normal" position to enjoy the same smooth startup as the Sport position? quickclickgmail.com
#157 of 267
Re: Fearing the worst re: transmission [ramquist] by kfero
Jul 07, 2008 (6:41 am)
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Replying to: ramquist (Jun 19, 2008 12:08 pm)

Can you please send me the CS thread about your failed transmission to KFeroletohotmail.com? I would greatly appreciate it
#158 of 267
Re: Fearing the worst re: transmission [ramquist] by mspepper
Jul 16, 2008 (2:33 pm)
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Replying to: ramquist (Jun 19, 2008 12:08 pm)

Hi- could you send me the email chain? I'm looking at this exact problem- massive cost and out of warranty. 67k 2003 Mini Cooper.
#159 of 267
Re: Fearing the worst re: transmission [kfero] by mspepper
Jul 16, 2008 (2:35 pm)
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Replying to: kfero (Jul 07, 2008 6:41 am)

Did you get the failed transmission email chain? If so, could you also send it to miss_p42yahoo.com? I am facing the same problem . It is much appreciated.
#160 of 267
Transmission Problems by reminthorn
Jul 16, 2008 (3:55 pm)
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No, I never got a transmission thread. The dealer "de-glazed" our clutch for the 3rd time and it appears to have fixed the noise problem we were having when downshifting from 3rd to 2nd. We've only heard the noise once since the last visit and it was barely detectable.
#161 of 267
Re: Fearing the worst re: transmission [mspepper] by cracker2225
Jul 16, 2008 (9:02 pm)
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Replying to: mspepper (Jul 16, 2008 2:33 pm)

Hi, there. I never received the e-mail chain, although at this point I don't think it would make much difference for me. I had a massive transmission failure at about 70k (2002 Mini Cooper) and elected to have my transmission repaired at a local independent BMW shop for 8k, as opposed to paying 12k at the dealer in San Francisco. However, since I didn't have the work done at a dealership, I don't think I would get anywhere with Mini USA. When my transmission expired, Mini USA informed me via e-mail that I was basically out of luck since my extended warranty ended at 50k. I still feel outraged by this treatment by both Mini USA and Mini of San Francisco, who never even returned my calls.
#162 of 267
Re: 2004 MINI Cooper Clutch Problems [gusp] by minimad2
Jul 18, 2008 (10:06 am)
Reply

Replying to: gusp (Sep 20, 2005 9:30 pm)

Sadly, I too have had a very similar experience - not on an '04 Mini, but on an '05. Clutches are clearly an ongoing issue with these cars, but one that the company refuses to acknowledge, chosing instead to pass the blame (quite criminally) back to the consumer.
 
I generally to not repost messages that I've posted to other forums, but I'm really adamant about getting the word out here, so I'm making an exception.
 
I recently filed this complaint with consumer affairs:
 

 
Clutch problems seem to be a recurring theme on this page. So I thought I would add my experience to the mix.
 
At about 19,000 miles, the clutch on my 2005 Mini Cooper S convertible began groaning during takeoff (ie, while moving from a full stop into first gear). I mentioned this to the dealer in San Francisco during an appointment to fix a non-related issue, and she later informed me that the clutch was in fact wearing and would soon need to be replaced. She added, much to my surprise, that my warranty would not cover it. Terms of the warranty cover clutch replacement only after 30,000 miles.
 
I took issue with this and, after posting to an online forum, was contacted my a Mini National Customer Service rep, who agreed to look into getting me full coverage.
 
Several months later, and after much back and forth with the rep (who for the record was very patient and courteous) the end result was this: Mini agreed to cover 50% of the cost, but only on condition that I agreed up front to shoulder the other 50%.
 
Though I'm paraphrasing, their reasoning was this: if a clutch needs replacement within 30,000 miles, it must be due to driver abuse.
 
This really blew me over. What a blatant leap in logic. From my standpoint, if a clutch needs to be replaced within 30K (or just 19K in this case), it's a pretty clear indication that the clutch itself is deficient or defective in some way. To provide some background here, I am 37 years old and have owned stick vehicles exclusively since I first got my license 21 years ago. I have never, ever, ever gone through a clutch in less than 70K, and have seen them last well beyond 100K on vehicles that I've owned. There is no way that the problem I'm experiencing is due to abuse on my part, and the mere suggestion is just absurd and proof of this company's refusal to stand behind its product.
 
Other postings here on Consumer Affairs prove clearly that I am not alone on this issue.
 
Furthermore, I have spoken to various mechanics (from BMW) who have confirmed that these cars have clutch issues. My service adviser at Mini in San Francisco even admitted as much, but kept insisting her hands were tied by corporate policy. So, in the end, the dealer is bound by corporate, and corporate passes the blame right back to the consumer. What a fantastic business model!!!
 
Needless to say, I will not be purchasing or recommending any other Mini's. I've also decided against taking the company up on their 50% offer. Though that may sound absurd, my local mechanic wants $1200 to do the whole job. Mini quoted me $1800 for the work, $900 of which I would owe. I will gladly pay $300 extra to see an honest man perform an honest day's work before I'll see another nickel of my hard-earned pay in the hands of these clowns.
 

 
You can find this complaint, along with many others, on the consumer affairs website here (just do a text search on "clutch" and you'll see what I mean).
 
This company is behaving just shamefully, and consumers need to know. Knowledge is power!

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