Last post on Jun 04, 2012 at 9:40 PM
You are in the Infiniti G35
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Infiniti G35, Navigation System, Coupe, Sedan
#220 of 229 Re: 2005 G35X Navigation CD upgrade [jenp123]
Dec 22, 2010 (10:02 am)
Please, if someone from Infiniti is listening, help! Generally navigation is good, but there are two huge flaws I wish Infiniti would address in my G37 (seems very similar to G35 comment above). One should be do-able with existing vehicles; why should I throw out a $40,000 car for a software upgrade? (even my $750 computer gets this right).
1) Voice prompts. "Or push back button ..." repeated each time, and no way to jog the prompts by hitting a button (e.g., skip all prompts when you know what you are doing and immediately get the "beep" asking for input). This would have *CLEARLY* come up in user testing if they had carried the experiment past first use, an obvious use case for a 10-year owner. This very nearly makes voice unusable, as by the time the system gets the address target I've already gone a couple miles - potentially out of the way. IT SHOULD ALSO BE FIXABLE BY SOFTWARE UPDATE!
2) System should allow the last address to be a template (e.g., lock-in state, city and then just search out street). Scrolling through hundreds of "Main Street" options for all of california when most searches are not going to trigger a 1,500 mile drive (thinking about driving patterns) is very wasteful.
While they are at it, they should get rid of the "Show Map" option, at least for voice. Would anyone really go through 3 minutes of voice prompts to show dot on a map while they are driving in a completely different area? How common is this use case vs. the payload of having to address it each time, and the possibility that one chooses incorrectly and then restarts the entire process?
I brought the first issue up via email to Infiniti ... *horrific response*. I've included the exchange below. Notice, I ask explicitly about a software patch for the voice system, and they respond by saying you order maps by visiting NAVTEQ. I get better customer service on a $100 coffee maker (literally, just had this happen) than my $40,000 car. Terrible! Insulting...
My observation: Infiniti should spend less time congratulating itself on what a great navigation system it has, less money on its commercials, and treat its paying customers like the asset they are. I could be "Infiniti for life". That's a solid 10 more cars, which should be worth a lot. But I have lots of options, and some of them are willing to treat me like a valued customer rather than some idiot not worth even a tailored response that meets the low standard of my Krups coffee maker support line...
From: Infiniti Consumer Affairs [mailto:InfinitiConsumerAffairsnissan-usa.com]
Sent: Tuesday, December 21, 2010 9:26 AM
Subject: RE: I need help regarding my vehicle
December 21, 2010
Thank you for contacting Infiniti and allowing us the opportunity to be of assistance. We suggest you contact NAVTEQ Navigation Systems at 1-800-777-0325.
Unfortunately, Infiniti does not have the capability to order the maps for your GPS. We apologize for the inconvenience however NAVTEQ is in the best position to assist with your request as they have access to inventory.
Please feel free to contact us at 1-800-662-6200 (Option 6) with any questions or comments.
Thank you for taking the time to email Infiniti.
Consumer Affairs Representative
Sent: Wednesday, December 15, 2010 04:02 PM
To: Infiniti Consumer Affairs
Subject: I need help regarding my vehicle
firstname : Matthew
source : InfinitiContactUs
comments : In love with the car. However, one thing is killing me: the voice prompts. Constant repetition of "or push back button ..." and unable to FF when I know the entire flow for directions. Read the manual; it suggested "alternate" to truncate prompts, but had *zero* effect, other than getting rid of the initial voice prompt (menu). Is there any update here? Software patch? Any fix? Thanks!
year : 2009
make : Infiniti
model : G Sedan
mileage : 8000
#221 of 229 Input so cumbersome!!!
Feb 05, 2011 (10:27 pm)
Just bought a 2007 G35 sport coupe. Love the car! So far...hate the navigation system. What am I missing??? Do I really have to scroll around w/ the little joystick and click each letter or number? And I have to be uber careful to push exactly straight down as I click down for it to actually "enter". As far as I can tell there's no voice command input. Does anyone have any suggestions??? Technique tips??? I'm seriously thinking of taking it out just to gain more storage...
#222 of 229 More tips please...
Feb 05, 2011 (10:35 pm)
Also with my '07 G35 Sport Coupe...
1) It stinks that I have to pull over and stop (especially since it takes 10 minutes to input an address). I understand the safety issue, but I often have a passenger who could put the information in while I'm driving.
2) Can it do a "search along"? I can't find it. Like a gas station or Five Guys on the way to my destination.
Thanks--as a newbie, any information would really be appreciated.
#223 of 229 Re: Can I add a new GPS system to a used G [john492]
Apr 21, 2011 (11:22 am)
I just bought an '08 G35x. I am looking to add the Navigation system. what did you do for your car??
#225 of 229 Points of interest
Oct 06, 2011 (8:27 pm)
I have a '06 G3 Coupe with navigation, etc. Recently while on a trip I needed to find a hospital in an area 400 miles from home. Imagine my surprise upon finding out that the nav system does not consider hospitals as points of interest or a searchable item. BTW, E911 was of no help in locating a hospital either, but they did send an ambulance.
#226 of 229 Re: Points of interest [dicke4]
Oct 07, 2011 (7:50 am)
I've said for some time that the nav system needs to have a dedicated button with a red and white cross on it that will find the nearest hospital and/or ER, and give you instant directions and a pop-up to dial its phone number.
Eventually one of these car companies will figure out that they need to partner with Google to provide this type of info...maybe one of them is already doing it?
#228 of 229 Re: G35 ...Navigation Not powering up.. [jonnyk2]
Apr 16, 2012 (5:17 pm)
I have a 2003 G35 and the Nav started going on/off without any consistent explanation. Been like this for 18 months. I once took out the Nav and took a look at things internally but decided to leave it be. It then worked consistently for 2 months but went back to its old ways of working and not working and remains an enigma. Its off more than on. Curious to see if anyone found the root cause.
#229 of 229 Re: G35 Navi moves out and automatically back after 1 sec [drmail3000]
Jun 04, 2012 (9:40 pm)
There are two pieces of info on this.
1) The motor does not recognize it is all the way up.
You can trick it by pushing down about a half inch when it is about 1/3 of the way up, it may take you a few tries to get the hang of it. Eventually it works - free "fix"
2. Infiniti issued a service bulletin
Date: May 24, 2007
APPLIED VEHICLE: 2005-2006 G35 (V35)
Vehicles built before JNKCV51E(*)6M516358
Vehicles built before: March 1, 2006
IF YOU CONFIRM
2005-2006 G35; NAVI DISPLAY UNIT WILL NOT RISE / LOWER / STAY UP
If you need the whole bulletin contact me thru here for email return or just contact Infiniti