Last post on Nov 24, 2013 at 2:08 PM
You are in the Chevrolet Malibu
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Chevrolet Malibu, Transmission, Sedan
#127 of 154 Re: Engine Surging / 2011 Chevrolet Malibu transmission issue
Jul 10, 2012 (10:38 am)
Dear GM Customer Service - Christina
Please let me know how to contact you so I can set up a case number. I have a 2011 Malibu that has continued to increase in frequency of transmission problems. A tech at a transmission place told me it is slipping between 2nd and overdrive and there is a problem. I am planning to bring it to the dealership tomorrow and have them look at it, they think it needs computer updates and possible more work. I would really appreciate having a case number to take in with me. Thank you!
#128 of 154 Re: Engine Surging / 2011 Chevrolet Malibu transmission issue [haileyanika]
by Kirstie@Edmunds HOST
Jul 10, 2012 (3:42 pm)
Hi Karen -
To speed up the process, I'll tell you to email socialmediagm.com. Include your name, your forums ID (haileyanika), the last 8 digits of your vehicle's VIN (you can usually find this on the dash or inside the driver's door) and the name of the dealership you're planning to work with - of course including additional info in the email, like the problem you're having, your phone number, etc., is always helpful and secure if sent by email.
Your vehicle should be under warranty, so that's nice.
In our forums, our software turns the sign into an image (to deter spammers), so if you copy & paste their email address from here, please make sure you include the sign.
#129 of 154 2011 Malibu Transmisson
Aug 19, 2012 (3:43 pm)
My car has 42000 miles and last thursday I thought I felt the trany slipping a little. It was due for 18 month check up so made a appointment for Monday. Friday I felt it slipping again, then nothing on Saturday. This morning I get in and when leaving town it would not get out of 3rd gear. Tried shifting it into manual and see what would happen and I would not go into manual mode. Turned around and drove it home.
#130 of 154 Re: 2011 Malibu Transmisson [myronkaiser]
Aug 19, 2012 (4:36 pm)
Thank you for sharing your experience. Please let me know how things go at the dealer tomorrow. Feel free to email me directly. Please include your complete contact information including mailing address, VIN, current mileage, and the involve dealer. I look forward to working with you.
GM Customer Service
#131 of 154 2011 malibu Transmission shifting problem
Nov 13, 2012 (1:17 pm)
Well I'm long over due in posting this online, but I am at a loss at what else to do. I purchased this 2011 Malibu new and right from the begining it has had problems shifting from 2nd to 3rd gear mostly when the temperature is above 80 degrees.The problem is intermitant, but I have had the car now for over 1 1/2 years and it has been into the dealer 4 or 5 times. I even brought it into a dealer in a different state when I was on vacation and they had it for several days. They all say the same thing there is no "code" in the computer and will not change any parts without a "code". This last time in the dealer after installing a special recording module to "record" the problem & after confering with GM tech suppord they are going to replace.......... the ignition switch???????. So the car hasn't been shifting properly for almost 25,000 miles this is the fix? I even called Chevrolet directly(I think they are in India now) and they were of no help what so ever. So I bought an new car to enjotaking trips in following my retirement and GM basicly says sorry no code, no fix. I plan on letting them replace the switch as a last trip to the dealer, and if this doesn't fix the problem i think It's time for a new car, maybe a Toyota this time. BTW my dealer is 70 miles away and they finally offered to give me free oil changes for a year after I complained. So think about the logic won't fix the car so I can drive 140 miles plus fuel fror a free oil change. Such a deal. I wonder if others are having their problems with the new reborn GM being so unresponsive to their loyal customers
#132 of 154 Re: 2011 malibu Transmission shifting problem [techman51]
Nov 14, 2012 (5:54 am)
Good morning techman51,
We're sorry to hear that you have had these ongoing shifting concerns with your Malibu and that you have yet to reach a satisfactory resolution with your dealership. If you wanted for us to check into this further (I see that you may already have a Service Request open with Customer Assistance), please email us your name and contact information and the last 8 digits of your VIN to socialmediagm.com (also include a brief summary of the situation).
GM Customer Service
#133 of 154 Transmission nightmare
Dec 11, 2012 (3:35 pm)
I've taken my 2011 Chevy Malibu in 3 times in the last month and the dealership never seems to "reproduce" the slipping it's been doing on cold mornings. The ESC system was messed up and they replaced the traction control switch, that didn't help the slipping sensation that's been happening. It's my first Chevy and will be my last I'm afraid. I really enjoyed the Malibu and it only has 30k miles on it so it's still under warranty but I don't think they will fix without a "code" which is stupid because it's clearly not working properly.
I tried Chevy after hearing good things but will most likely be going back to a honda down the road. They actually fix the car and only have problems on an aged car, not a year old car like my Malibu.
#134 of 154 Re: Transmission nightmare [chase14]
Dec 12, 2012 (6:34 am)
Good morning chase14,
We're sorry to hear that you're having these transmission difficulties with your new Malibu. If you would like for us to follow up on this with your dealership, please contact us via email at socialmediagm.com (include your name and contact information, a brief summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
#135 of 154 2011 Malibu Tranny Failure
Mar 13, 2013 (4:44 am)
My family have been loyal GM customers for decades. I have to say I am very disappointed with the Sedans and seriously think after this lease is up on the Malibu I may not be a customer anymore. Since 2001 I purchased a brand new Impala. I would have loved to keep it but it had an electrical problem so I turned it in for a lease. They could not fix the electrical problem bc it seemed it only happened once in a while and all the time it was not detectable when the mechanics had it. I had a 2008 Impala and the it too had an electrical problem different from the first though. Now I have a 2011 Malibu, it only has 23300 mi. have not had my brakes or tires changed but on my way to work this morning my transmission failed. No warning just stopped at a corner when I put my foot on the gas peddle it would not move forward. Tried the manual gear still nothing it would only go in reverse. We had/have gm trucks but for some reason our luck with sedans have not been good. Very disappointed. BTW it is now at the dealership getting a new tranny. I am now scared of that car. What would have happened if I were on a highway in stop and go traffic?
#136 of 154 Re: 2011 Malibu Tranny Failure [mzkrzyktldy]
Mar 13, 2013 (6:43 am)
We're sorry that you've had these experiences with your vehicles, mzdrzyktldy. If there is anything you would like for us to check into, we can be contacted via email at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service