Last post on Nov 18, 2013 at 8:13 PM
You are in the Chrysler Pacifica Maintenance & Repair
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Chrysler Pacifica, Transmission, Wagon
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#592 of 853 Re: 07 Pacifica transmission issues [rhollis]
Jan 19, 2009 (2:43 pm)
rhollis: I think it's NOT Chrysler engineers that don't know how to fix the problems. The real problem is the Tec's don't want to spend the time waiting for the STAR system and often that takes 15 minuets to get connected and on line with authorization to fix the problem in the correct way. Ther tec's get paid the same to throw parts at the problem as they precieve it to be. The people you had work on your PAC proved that very clearly, didn't they?
The evidence is there, there are many 07 PAC's that have no problems after the TC was replaced, if the tec's got the correct TC to replace the old TC with. The place that did my TC a year ago last Dec. ordered the wrong one. The place I go to now said the job was done wrong. I can't fault the engineers for a tec's laziness in not contacting STAR. The dealership I bought four vehicles from has all but closed, so there is no reason to get upset, at least as far as I am concerned.
Re flashing is common, especially if a driver has abused the vehicle, or the computer has a glitch or the vehicle has been driven hard.
Rhollis, ALL vehicle manufacturers are in trouble now. This is a world wide trouble, not just US made vehicles by any means. Name me one vehicle manufacturer that offers a Limited LifeTime Powertrain Warranty, besides Chrysler. You can't, no one else does. If you think Chrysler screwed you bad, you should read what GM or Ford does with owners that got defective vehicles. They pay big mileage fees, and low KBB is what you just might get.
As I recall you faced a up hill battle because of situations that just did not work out for you. However you did eventually get satisfaction, even if it was not exactally what you wanted. I too, have had a buy back on a 2005 Jeep Liberty CRD. I spent hours and hours in the customer's waiting room. I made 25 trips to the dealer which was almost 100 miles per trip. I did not get exactally what I wanted, but there was give and take on Chryslers side and mine. I think Chrysler got a better deal than me, but I still consider it fair. The fact is it just is not worth the effort to continue complaining about how I feel. I was on the Jeep Liberty CRD forum, when I got my buyback deal, I saw that a number of those in the forum liked their CRD's, even with the problems that were in the diesel engines, they were pleased. I left the forum and moved on to this forum. Once in a while I drop a note just to say hi and see what's happening.
RHOLLIS MAYBE IT'S TIME TO QUIT COMPLAINING ABOUT HOW RAW A DEAL YOU GOT, AND MOVE ON TO YOUR NEW FORUM. Frankly I am pleased with my PAC and nothing you say is going to help anyone here. I wish there were a better way to say I am sorry it did not world out better for you, but enough is enough. If you can't say something good, don't say it. No bad feelings, just there is nothing left for you to complain about. Please, time to move on.
Jan 19, 2009 (4:18 pm)
I took the Pac in this morning and I told them again about the shuddering in 6th gear between 15-2k rpms and I made a point to make sure they know if the car kicks down into 5th gear it goes away. He made a point to let me know with the roads the way they are it will be hard for them to duplicate it. I told him it did it on the way there so I am sure they will feel it. Well that was at 10am, 4:30 I still had no call back from them so I called and spoke to the service guy I dropped it off with.
He told me they took it for a ride and they didn't feel the shudder at all. I asked them if I should come get the car and he told me no they want it over night. I told him I have no clue how they cannot feel it. I told him I would come in and get some items out of the car. When I got there I talked with him about the issues and he told me that I am the first person to ever complain about these issues to that dealership. I have a really hard time believing that! He told me that he would call me tomorrow after they got a chance to look at it again.
I also explained another issue to him that has cropped up. When I first bought the car when I filled the tank up the display would say about 422 miles to empty. Just recently it has dropped to 366 when I fill it up and a 25 mile trip I lose over 50 miles on the display and I have noticed my gas mileage has taken a dump. I didn't have a clue how to explain this to them so that what I said. My wife told me this morning (been gone for 4 days) that the car has been having a really hard time starting in the morning also. It sits in a garage so it's not in the full effect of the -10-0 temps we have been having lately. Has anyone experienced this issue?
I will update tomorrow when I hear back from the dealer. The car is about 50 miles from out of warranty also.. ugh..
#594 of 853 Re: [Biggd1999]
Jan 19, 2009 (5:33 pm)
Biggd: Some body needs their mouth washed out with soap. You have been lied to, as I would guess you knew. This dealer needs to check the date this PAC was made, if it was befor Jan, 2007 the TC should have been replaced. The shudder issue is very common knowledge. Even with 50 miles over warranty Chrysler should take care of this problem. You might have to pay a $100 deductable.
The starting problem chould be several things. How many miles do you have on your PAC? Make sure you have some proof from this dealer they tested the PAC, should be a work ticket or something. Is this a pretty small dealer? I hope when we hear from you next they have agreed to fix the PAC. Eager tohear.
Jan 20, 2009 (7:06 am)
I have a 2007 pac it has a shifting problem around 30 and 55 mph and i took it back 5 times and they said it has something to do with chrysler having to meet mpg, what ever. I had a shaking problem also and the put a motor mount in and it still does the same thing and i called chrysler and they said they haven't had any body else call about this problem ya ok please help
#596 of 853 Re: 07 Pacifica transmission issues [farout]
Jan 20, 2009 (7:40 am)
Who died and left you in charge?
#597 of 853 Re: Design problem [farout]
Jan 21, 2009 (4:20 am)
I received a call from Chrysler and Richard the person that is helping me told me to go to the dealer and see another car of the same sticker price , when I find it to let him know.
I really don't like any other Chrysler car, I think the town and country is not as nice it used to be and the Aspen is V8 ,I dont know if have my money back would be an option?
Jan 21, 2009 (5:00 pm)
Well I called the dealer today and talked them. They drove the PAC 25 miles and said they cannot feel any shudder in the car at all. He told me he doesn't know what else to do for me since this is the 2nd time I have brought it in and they can't detect it. I asked him to look up 21-002-07 REV.B he told me that it was not listed in the TSB's for my car. He said 21-008-07 REV. A is listed and they performed that on my car already. I told him that the REV. B supercedes REV. A. He told me people search on the web and find TSB's that don't pertain to their cars all the time.
The MFG Date on my car is 2-07. Is that why the REV. B TSB isn't listed for my car in the computer? He said that's directly from Chrysler's computer system.
Now remember, the dealer I have been taking it to is not the dealer I bought the car from, it's just the closest dealer to my house. The car has 35,962 miles on it now that they racked them up driving it to not diagnose the problem I felt driving home. If I take it back to the dealer I bought it from I will be out of warranty. Do you think it's worth the time to see if they will let me bring it in and look at it knowing it will be out of warranty when I get there?
I am just soooo tired of the run around and all the crap I have been dealing with. Is it time to call Chrysler directly ?
I appreciate all the info and help..
#599 of 853 Re: Design problem [faschulz]
Jan 21, 2009 (5:00 pm)
faschulz; Having had a buy bqack less than 19 months ago, I can say what experience I had. Tbuy back is take it or Chrysler will keeep trying to fix yours. There are 2,500 new 2008 PAC's in the US brand new. The 2008 PAC's don't seem to have the problems the 2007's did. I believe the T&C is a very respectab;e vehicle. There is no AWD. You really don't have to pick a vehicle that is the same price. We choose a Compass and it was quite a bit less. That was a huge mistake to choose a Compass! They were carp in 07. With less tha 10,000 miles we tarded in on the PAC, whic we really like.
We started the bbuy back on Feb. 16 and got the Compass on April 4th and all the paper work was done by May 1st. The Chrysler 300 has AWD and pretty good mpg and is a good buy as well. Let us know how you make out.
As a note go to the Chrysler web site and you can search the country for the vehicle you want and they will get it for you. Our PAC was almost 500 miles from us.
#600 of 853 Re: [Biggd1999]
Jan 21, 2009 (5:09 pm)
The TC replacement TSB was good for those PAC"s made befor 01-07. So the Service advisor is correct. I would call your selling dealer ASAP. That is who would be involved with a buy back IF you can get Chrysler to buy it back. Did you buy it used? If so there is NO BUY BACK. so all you could hope for is customer good will on Chrysler's part.
If you bought it used, BUY A SERVICE CONTRACT NOW WHILE YOU CAN. Maybe the selling dealer will help you.
#601 of 853 Re: 07 Pacifica transmission issues [rhollis]
Jan 21, 2009 (5:19 pm)
rhollis: You have had enough time to belly ache and boo boo! No one left me in charge, and I am rather tired of reading your constant bad mouthing the Pacifica. I have tried to be supportive and encourage your, but if I am rather tired of your bad mouthing the PAC maybe others are too but just to kind to say so. You got a better vehicle, did you not? Why not go and play wuth the fellows that have you type of toys! Sorry dude, but if you stay say something nice once in a while.