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Wagons Chrysler Pacifica Chrysler Pacifica Maintenance & Repair Chrysler Pacifica Transmission Problems
742 messages, Last post on Nov 20, 2009 at 5:32 AM
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Replying to: Scadian (Dec 28, 2008 12:18 am) You must have your paper work in order, and copies of work orders. Oiganize you problems by date and places and when you took it in for service. If you have not got your stuff in order so they can make a logical deduction your dead in the water. Make sure you have kept up with the service schudle in you Owner manual, this is critical. Hopefully you are on good terms with the dealers Service manager. The Service manager is going to either help or brake your case. If not make some gesture to heal the communication betwee the tow of you. Do not insult the dealership, the Service Manager, or the Tech's. Make it a positive talk and praise them for something! You need a good repore with these people, as they can really help you. Ask the Service Manager to please get the Zone Rep involved that you feel this has been more repairs than should anyone should be involved in. Ask to met with the Zone Rep when he comes to your dealership. After getting the Service manager involved go to the General Manager or Owner of the Dealership and tell him what you have endured and what you want and ask him to follow up to make sure this gets done. Call the 800 992 1997 and even if it's a person from India tell them you want assistance in a buy out. Be insistant they get to some in the US oddice. Write Chrysler at the Home Office and tell them what has been done and you need help. Chrysler should respond within couple of weeks. Be patient, and call the Service manager every week to see what he has found out. Be cool do not loose your cool. Remember you are the one asking, and they can do it, so be kind respectful, and express your gratitude for any help they can be. This is a serious game and you need to show you are a loyal customer. They could care less if you threaten them with an attorney, or any other nasty deal. They have heard all these threats and more every day. So the person that is respectful and kind gets the better attention. Everytime you talk with anyone make a note and keep a running log. This is very important. I started our buy back Feb. 16, and it was dome basicly by April 4th. so that was fast I thought. There is a charge for the miles you have driven our charge was $ .05 cents a mile. IT can be as high as $ .50 a mile. Start thinking what Chrysler vehicle you want to replace it with. They give you the actual sticker price for your PAC and sell you the replacement for sticker price. We came out very well and I considered it more than fair. Now I doubt very seriously Chrysler will enter into Chapter 11. Go to www.allpar.com and read the "news" and you can get acurate truth, not what some are dreaming up or wish would happen. I hope this works fro you and all gets fixed for you. I can tell you I have had our 2007 PAC AWD Touring TC replaced and reflashed twice after it was replaced. In fact we are having it reflashed tommrow. It shifts real good, but when its in the 30. F to -1.F it has a shudder in 6th gear betwee, 1400 rpm to 1900 rpm. I have no issue with reflashes as they often update these for one reason or the other. ThePAC is a great vehicle, and maybe they can fis it onve and for all. Our PAC was made Dec 12, 06 and after the 24 I was told there should be no TC problems. You can ask your Service writter for when it was made. Good luck. farout
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Replying to: farout (Dec 17, 2008 5:41 pm)
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Replying to: farout (Dec 29, 2008 12:04 pm) I would still have the car, which I thought would be the last new car I would ever buy, if someone had any idea how to fix it. Throwing parts at thevehicle does not constitute a repair. |
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Replying to: bulldozer (Jan 02, 2009 8:49 pm) When we had -1 degree tremp. a week ago we noticed the shudder was there again and had it checked out at our dealer on Dec. 30 th. while they did a oil change and rotate the tires. They said they could not duplicate the condition. I told the Service Manager that is only happened in below 30 degrees. They said they needed over night. So I was prepared to leave it on Jan.6th. Here is what bothered me. The Chrysler, Dodge, Jeep Dealer moved all the cars and some of the sales people to the owners GM dealership. As we waited 3 hours for the work to be done I walked the new car lot. There was 15 GM vehicles to every Chrysler made vehicle. I also found out that most of the Chrysler tech's were let go, and the shop has mainly GM tech's. I saw the guy who test drove our PAC and he was not gone long enough to have even felt the shudder. After we left the trans started getting stuck in 4th and 5th gear, and we had to shift it between the auto=stick mode and finally it shifts. This happemed about 4 times in 50 miles going to ourt house. When we got home I called the other Chrysler dealership about 75 miles away . We have had good service from them long before we started going to the dealership where the PAC was serviced and bought. The Service Manager and I talked for more than 20 min. The Service Manager said he was sure the TC was going out and there was very likely pproblems with 5th and 4th gears. So we take it to him on Monday Jan 5th. We have about 31,000 miles on it. But this is not a huge deal for us as we are retired and we have the Service Contract that covers the rental if it gets kept over night. We really like the PAC and the AWD as we need the AWD to get up our hill as in snow or ice this PAC is perfect for us. Besides we have a limited lifetime warranty and the lifetime Service Contract. If this happened as much as you had problems that would be a different story. farout
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All, My 07 Pacifica with 4.0 ltr/6-speed had the TC replaced early on and the low speed shudder issue went away but I have been having another problem in cold temperatures. When temperatures drop to -8 F. or lower, the transmission will not shift into overdrive even after 60 minutes of highway driving. If I pull off the road, shut off and restart the car, it will then usually shift into overdrive as soon as I am back up to speed. If the temperature is -7 F or higher the transmission will shift into overdrive after 5-10 minutes of driving. Anyone else having this problem in cold temperature driving? Regards
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Replying to: Scadian (Dec 28, 2008 12:18 am) Now I noticed that we have a rust spot on the lift gate. What the??? The car hasn't got a scratch on it. Going back to the dealership again on Friday about the rust, and the transmission again. Good luck, I wish I had been more aggresive with them when this first started. People have gotten new cars. We've been buying new cars for years, this is the worst quality we've ever seen in a Chyrsler.
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Replying to: ohlord (Jan 08, 2009 5:18 am) |
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Replying to: ohlord (Jan 08, 2009 5:18 am) It is sad to continue to see everyone experiencing the same problem. My problems mirror yours to the letter without the issues of rust. For better or worse, I have settled my lawsuit that was pending in District Court and unfortunately not pleased with the whole outcome but it is what it is. I will never purchase another Chrysler vehicle. I am currently 18 months into a 36 month lease and want out of this vehicle. Does anyone in this forum have experience trading in a vehicle with this much time left on a lease? If so, I would appreciate your feedback. |
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Replying to: farout (Jan 03, 2009 2:41 pm) Our T&C actually has the 3.3 L V-6. I felt it might be too small of an engine for such a big vehicle, but after driving it, it really does OK. Gas mileage is really good so far, and it is capable of all the around town stuff we do. The real challenge will be when we take it to the mountains this August. It does have an auto-stick design for the higher gears, so we will see. We only go up there once a year, so I don't think it is going to be a huge issue. A LOT more room for luggage and stuff, though-especially with the stow and go compartments! Now, about the other PAC - I experience no shudder at all with it. But it does a few other wierd things I'm starting to notice. When taking off from a start, it slams into gear when you press the gas, and you can hear it "bump" under the hood. When coming to a stop, it slams when it downshifts. Don't brake too hard, or it will still be shifting after you have already come to a complete stop! I know better than to take it in to the dealership - it will all just be normal, or they won't be able to duplicate the condition. I believe completely that there is a design flaw in the 2007 and up model year Pacificas with the 4.0 L motors and 6 speed transmissions. The powertrain is just not mated properly to the chassis, both physically and electronically. I will wait patiently until I can trade the car in and not lose a ton while doing it rather than go through the headaches and nightmares of multiple service department visits again. Seemed like every time they touched it, something else went wrong! Oh, and I STILL have yet to recieve a call back from any higher ups at Chrysler from my first PAC issues. I called them 7 or 8 times, but the folks at Chrysler Customer No-Care were just way to kind and could do absolutely nothing. I don't plan on going that route with this PAC!
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Replying to: bulldozer (Jan 08, 2009 7:05 am) The dealer we bought our PAC from also has a GM dealership. In December the owner moved the Chrysler Dealership into his GM dealership. GM and Chrysler did not give the owner to OK to do this, and there is s problem with his joining the dealerships. When he joined the two dealerships he let 22 techs and workers go. All I saw was GM Techs. There are 15 to 20 GM vehicles to one Chrysler product. I think he is going to either sell the dealerrships or close it all together. At any rate I doubt I will return there unless it needs to be towed in for some reqason. The PAC's made after Dec. 06 don't seem to have these problems. The same setup is used in the TC with the 4.L 6speed auto, and so far I have not heard of any 08 haveing any problems. My PAC was made in early Dec. 06, so I think this explains our situation. I have no intention in getting a buy back or anything else. the LifeTime Limited Warranty is going to replace whatever the PAC needs. I am retired so I can invest the time. We are so pleased with the rest of the PAC it's worth working things out. farout |
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