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Wagons Chrysler Pacifica Chrysler Pacifica Maintenance & Repair Chrysler Pacifica Transmission Problems
722 messages, Last post on Oct 20, 2009 at 11:59 AM
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Replying to: rhollis (Nov 12, 2008 5:10 am) Jacksonville, FL |
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| Well, I called Chrysler...again... My 07 PAC is in the shop...arain!! 2nd time calling Chrysler, and this time I took it to a different dealership than before. The service manager there seems to be a good bit more knowledgable about the problems I am experiencing which is encouraging. I am still getting the hard pull to the right under acceleration and a rough shift problem. I have paid for two seperate front-end alignmentst myself at two different service shops and they both tell me I am chasing a ghost. Front end is in perfect alignment! Got the print-out from the alignment machine to prove it! Other than that, I really like the PAC and would keep it and drive it until the darn wheels fell off (natural causes, of course). But I just can't keep fighting the steering wheel all the time, especially on long road trips. This will be the last ditch effort on my part. If I get it back and still experience the same problems yet again, I will have no other choice but to either request help from Chrysler getting out of the PAC, or go lemon law. I HATE to have to do it, but it just isn't right to accept things the way they are. I didn't intentionally purchase a constant headache, nor should I be told that the problems are all "normal" behavior for the PAC, let alone any other vehicle. Oh, by the way. My wife's 07 PAC still continues to perform flawlessly (knock-on-wood). Her PAC has been awesome since the day we got it. I won't get rid of it any time soon if it keeps up the great service record! How can two cars, identical in most respects, be so dog-gone different when it comes to road feel, performance, and servicability? I just don't get it. Maybe mine was built on a Monday morning after a weekend of partying and hers was built on a Friday afternoon when everyone was in a happy mood getting ready to do the partying! | |
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Replying to: farout (Nov 11, 2008 4:38 pm) Here's what it does in more detail: From a dead stop to 25 mph it will shift 4 times, the fourth feeling like overdrive but I guess it's acutally 5th gear? The shifting is not necessarily rough but I've never had a car where the shifting has been so obvoius and even distracting. Fortunately, if don't have the shuddering/torque converter problem. Happened to see a show last night showing a transmission assembly (so now I'm an expert : )but have not stayed at a Holiday Inn Express). Wonder how many other components govern WHEN the car shifts in relation to speed and torque. |
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Replying to: dane777 (Nov 11, 2008 3:50 pm) replaced once. It has been flashed 3 times, had a strut replaced and a motor mount replaced. It drives considerably better than it did except for rough shifts and a very low frequency rumble occasionally. All of the work was done at 10,000 miles. My car shifts gears very quickly and I am in 5th gear before I get to 30mph. I mentioned this at two dealerships, and neither showed any interest. I have driven the car another 5000 miles including a trip in the Rocky Mountains. I intend to keep driving until something major happens. I bought the extended max warranty on this vehicle, so when and if it truly is junk as I suspect, they'll be fixing it for many years to come. Thanks for the opportunity to vent, have a nice day |
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Replying to: rhollis (Oct 15, 2008 4:25 am) they told me that they will contact me to give me a proposal but it has been one week and nothing happened |
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Replying to: faschulz (Dec 09, 2008 4:48 am) Is it any wonder that the Big 3 are in trouble. Thirty years ago I was at a party in Detroit and I was tallking to a just retired GM executive. He made it extremely clear that GM was in serious trouble and if they did not change their management and their flawed management policies they would get in deeper and deeper. Well! Years ago I had a problem with a Ford Ranger. After three trips to the dealer and a phone call from my attorney, I received a refund. That sure isn't the way that it works now.
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Replying to: faschulz (Dec 09, 2008 4:48 am) Chrysler moves what seems slow to us, but the Zone Rep has certian ways that Chrysler LLC. requires. Be patient. Nothing screws up people more than getting angery or making demands that puts the Zone Rep in a box. I personally have had a 1006 Dodge Caravan and a 2005 Jeep Liberty CDR (diesel) bought back by Chrysler, so I know what I am talking about. Here is my opinion on what I would do If I were in your shoes. I would call your Service manager and tell him what it is you want. If you want the PAC fixed or bought back or just what it is you want/. Then ask the Service manager to call the Zone Rep what it is you want. Then call the General manager of the dealership and tell him that there hsa been some issues and the Zone Rep was going to get back to yoy and some how communication has either dropped or he is swamped with work, and ask for the G. M. to help you. Make sure you have all your repairs and trips to the dealership documented so you have a accurate record, and can prove your issues. The records are vital for you to win your points! Your attitude is everything! Keep your cool, do not let anger blow your case, that's what screws up more cases. Give positive praise for anyone who is helping you, say that you appreciate their help often. Remember there are stupid jerks that make threats all the time, and slam insults left and right at those who could be of help. Most of the time people are really suprised to find someone who is kind and just treating them as people just tike you. Kindness is priceless, praise is like a raise, especially if you let their boss know how helpful or thoughtful the worker was to you. DO NOT GO TO ARBITRATION, OR THE LEMON LAW. These avenues are not in your favor, and you are on the defensive, but Chrysler then becomes the attacker. Chrysler has full time Attornies that deal with these kind of issues where they have to defend why you should get as little as possible...you never come out ahead. Chrysler now has their 1800-992-1997 Customer Care line answered by people in INDIA! You can call that, but tell them you want to have someone who can help you with what you want, and demand you speak with someone in the USA. This too might take a day or two as well. My Jeep Buy back started Feb. 16,2007 and was dome by April 4, 2007. It does take time. I too have had the transmission shuddering problem. They have done a TC replacement and two reflashes after that. Mostly the shudder is gone, but in tempatures below 25 F. it does seem noticeable. My dealer is looking at it on Dec 30, 2008. So I too will see if a new reflash might do the trick. Hope this encourages you and maybe helps you. farout
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Replying to: rhollis (Dec 09, 2008 5:32 am) By what I have gathered you did get a new vehicle eventually? I encourage those with a supportive dealership to use that to the best advantage they can. I believe that's the best way to go, conditions permiting that is. I am in hopes your new vehicle is much more to your liking. farout
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Replying to: farout (Dec 09, 2008 5:01 pm) I called the 1-800-992-1997 Chrysler number 6 times inside of a month. Sure, they are apologetic, sincere, and make it seem like they are really concerned, but they are all reading some kind of cue card or something. No D.M., or any mananger for that matter, has ever called me back at all. I was told by one of the customer service agents to call the dealership, and the G.M. there could get a hold of him faster for me. So I called the G.M. only to be told that the D.M.'s spot has been eliminated - as well as the service department rep's position. ALL my messages were sent somewhere alright! Trouble is, no one is ever going to get them. Everyone else at Chrysler is afraid now to recommend spending any money on anything for fear of losing their jobs! The dealership that sold me my PAC is getting no support from Chrysler at all - service department or otherwise - to assist me with my problems. All you efforts may have been rewarded at the time you had your issues, but I'm afraid my luck has simply run out. Unfortunately for me, Chrysler is worried more about being "bailed out" than to help someone who has had a ongoing problem with their product for over a year now. This is extremely sad! One thing I can say - Hats of to the new service manager at the selling dealership! He offered to work on my PAC like it was his own, and he did exactly that. He accomplished more with that car in 24 hours than any other tech or shop accomplished in the past year. Almost all of the pulling to the right is gone, and he went the extra mile - WITHOUT much Chrysler help - for me. I don't know what he did to make it steer straighter, but it just does. Enough to be able to live with the car for a while, anyway. But when I am able, I will probably just trade out of it - and I doubt it will be another Chrysler product! |
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Replying to: farout (Dec 09, 2008 5:10 pm) |
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