- #535 of 742
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Over it...
by bulldozer
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Oct 14, 2008 (5:48 pm)
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Well, I'm back! At this point, I wish I could just get a replacement for my 07 PAC. After the torque converter replacement, I am still stuck with a whinning noise coming from the front at 50 MPH and above. I recently drove the car to Florida for a family vacation hoping that putting a few miles on it might help this situation. Wrong. The noise gets worse at freeway speeds, and the constant battle to correct the steering wheel constantly to the left practically had my wrists worn out! It is as if the only wheel that is pulling the car is the right front. The more gas you give it, the worse the pull. The most amazing amount of torque steer I have ever witnessed. And my wife's identical 07 PAC? Absolutely NO problems - No whining noise, No torque steer - NOTHING. Before my vacation, I practically begged my selling dealer to fix the problem. They had their "chief" service manager from another dealership they owned come and ride with me - a REAL scholar. He tried to tell me that as cars get older, parts on the front "move" causing wind noises that were not there before to be noticed.Anyone else out there fall off the turnip truck yesterday? At any rate, they kept the car a week, did not log a service ticket at all, never drove it from where I parked it - NOTHING. I even left 2 messages for the salesman that sold it to me, and HE never even returned my calls either. I am so fed up that I am just unsure what the next step should be. And a simple fact is that I will NEVER step foot in the selling dealership agian for ANY reason. I plan to call Chrysler and see what they might say, but the outlook is grim. Since when is getting an attorney involved ever been a positive solution? I won't even be able to afford that! This may be the last Chrysler product I ever own - a shame to hear from a person who's father had a Chrysler franchise for over 20 years! Keep you all posted. 
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- #536 of 742
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Re: Over it... [bulldozer]
by rhollis
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Oct 15, 2008 (4:25 am)
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Replying to: bulldozer (Oct 14, 2008 5:48 pm)
Sad! I would suggest that you contact the National Center for Dispute Settlement. The address should be in the back of your owner's manual. Make sure that you have every piece of paper as they will want to see it. This is the start of the arbitration process. It took me three times, but Chrysler finally bought back my car. I had to hire an attorney to get all of my money, but it was worth it. During the entire process, Chrysler never suggested that they simply replace the car. This would have been an acceptable option. Instead, they acted as though I was some sort ofdope who knew nothing about automobiles and the way they should function. I have been in the auto repair business for over 40 years, and since I am still in it, and since I have a good following, it is safe to assume that I must know something.
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- #537 of 742
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Re: Over it... [rhollis]
by bulldozer
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Oct 15, 2008 (5:05 am)
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Replying to: rhollis (Oct 15, 2008 4:25 am)
Only one question-does the arbitration process include cars that were purchased used? I purchased mine as a "program" vehicle with 11,500 miles on it. I'm afraid that option doesn't apply to me. We will see what Chrysler has to say first, and if that gets me nowhere, then maybe I should contact my attorney. I'm tired of giving everyone else the benefit of the doubt. I too have been exposed to the auto industry since I was old enough to talk, and I know when I've been handed a load of bull. No one seems to care, but they aren't the ones making the payments either. I'm sure if they owned the car, they wouldn't want to put up with what we are going through either, wouldn't you think? All I was asking for was what was fair and just - I'm not out to go overboard here. Just give me what I'm paying for and I will be pleased. But now I have been ignored, and that just isn't right.
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- #538 of 742
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Re: Over it... [bulldozer]
by rhollis
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Oct 15, 2008 (6:46 am)
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Replying to: bulldozer (Oct 15, 2008 5:05 am)
I am afraid that it doesn't, but it might not hurt to give them a call. I believe that a "program" vehicle is one that has been used by Chrysler, so maybe they can help. I feel sorry for the person who buys my old car at an auction - no warranty on a car with 5500 miles and it is pretty unpleasant to drive.
It might not hurt to haave an independent certified mechanic drive the car and make a report. This worked for me - one was at my expense and the other, who drove the car before and after attempted repairs, was on someone elses nickel.
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- #539 of 742
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Re: Over it... [rhollis]
by bulldozer
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Oct 15, 2008 (10:12 am)
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Replying to: rhollis (Oct 15, 2008 6:46 am)
You know, I was looking at all used Pacificas within 150 miles of my zip code on cars.com. I found one at a dealer in NC with only 5600 miles on it. It was a 2007, was a burnt orange color, Cognac it is called, and had 19" factory rims on it. I actually called them to inquire about trading mine for it. That one would not have been your old one, would it? Just curious.
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- #540 of 742
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Re: Over it... [bulldozer]
by rhollis
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Oct 15, 2008 (11:38 am)
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Replying to: bulldozer (Oct 15, 2008 10:12 am)
My car was Inferno Red. It went to Ganley Dodge in Cleveland. I was assurred that it would be auctioned, but that does not mean that a dealer did not buy it. The 5600 miles certainly fits, but it had 17" wheels. Whomever gets my old car gets no warranty from Chrysler, although having one didn't do me a whole lot of good.
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- #541 of 742
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Re: Over it... [bulldozer]
by d08
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Oct 15, 2008 (2:31 pm)
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Replying to: bulldozer (Oct 14, 2008 5:48 pm)
I'm so sorry to hear about your car, but I know how you feel. Mine has give me a lot of problems since I bought it and I have taken to the dealer on several times and they still don't know what in the world is wrong with it. I can say one thing that the dealership has been extra nice and tries their best to help me. I think that the 07 models have bad parts in them and the parts they are replacing with are bad also. So it is a never endig story. I wonder if the parts are coming "China"!!!! By the way my car only has 8000 miles on it now, the tc has already been replaced and now they are odering motor mounts and some other stuff for it. We will see.
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- #542 of 742
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Re: Over it... [d08]
by rhollis
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Oct 16, 2008 (4:57 am)
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Replying to: d08 (Oct 15, 2008 2:31 pm)
What really bothered me at various dealers was that the standard answer was "problem not experienced". I offered to drive the car with a so called technician but they never took me up on my offer. I even went so far as to drive 45 minutes to the selling dealer on a Saturday as arranged by my salesman only to be told that, "we don't have time for that". Why not just poke a pencil in my eye? I am not so certain that it is Chrysler, but rather bad techs who are too lazy to try to find the problem.
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- #543 of 742
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Re: Over it... [rhollis]
by bulldozer
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Oct 16, 2008 (5:18 am)
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Replying to: rhollis (Oct 16, 2008 4:57 am)
Today, I plan to call the selling dealership and talk to the owner or president. I simply can't let this situation go without calling his attention to it. The lack of respect for me and my concerns has finally caused my blood to boil, and I feel that he should be made aware of it. He may not even care, but he will hear from me before I call Chrysler and talk with them. If I were to treat a customer at my business the way I have been treated, then I would expect to lose future business as the negative word spreads, simple as that. I hate to have to involve an attorney, but the situation may dictate the need to.
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- #544 of 742
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Re: Over it... [bulldozer]
by faschulz
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Oct 16, 2008 (6:10 am)
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Replying to: bulldozer (Oct 16, 2008 5:18 am)
my PAC got the second torque converter one month ago they did all re flashing and the car returned to bad again after few hundred of miles , I went back to the dealer and this time the service manager and the mechanic went for a ride with me
they felt the problem and again left the car, I called Chrysler to let them know my car was in the shop for tenth time and the reason because I did not want to do a lemon law was because I liked very much the car but that it will be the last time that they will have to fix it or I want a new car, they seemed very nice and receptive they gave me a claim number and asked for the miles of the car.
After that I received a call from the service manager and let me know that they were doing the best they can and were with the Chrysler technicians fixing my car
they gave me my car back and again at the beginning it felt very smooth but after few days is coming back to do bad , I'm not sure if I want that car that has been torn apart few times, today I'm driving some other cars and call Chrysler if they don't want to change my car I'll get a attorney any way they will have to pay for it.
I'll keep posted
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