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Wagons Chrysler Pacifica Chrysler Pacifica Maintenance & Repair Chrysler Pacifica Transmission Problems
742 messages, Last post on Nov 20, 2009 at 5:32 AM
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Replying to: d08 (Aug 21, 2008 3:05 pm) Chrysler needs some SERIOUS customer relations training. I have been in the auto repair business for over 40 years, so I believe it is safe to say that I have just a slight clue as to what is going on with an automobile. When two outside experts drive the car, one of them drove it twice, and they both come up with the same conclusions that I came up with and what others who have driven the car came up with, it it extremely hard to swallow when Chrysler says all is normal. Since I had to sign a paper when I received my settlement saying that I would not tell anyone how wonderfully I had been treated by Chrysler or I would lose my Captain Video Decoder Ring, I must bow out of this forum. |
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Replying to: d08 (Aug 21, 2008 3:05 pm) The dealer can put the computer on and see if you are missing a reflash, or check by the vin if the right TC was replaced on your PAC. The list for TC R&R's went to March of 07 production I think. Those made after that were of with the TC. I presume you got the Lifetime Powertrain Warranty? The Chrysler Service Contracts for the 07's & 08 are Lifetime wraps as well. We got the Max Care $100. dedcutable. Bought with calling the Crysler Service Contracts, you can get 0% interest for 36 months, a good price is anything less than $2,800. Dealers cost is about $2,000. and will sell it to at the time of buy for that but the interest gose for the full time of the contract. Is your dealer a 5 star dealer? If so they should be up to snuff. The dealer I use is by most considered small and they do good. farout
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Replying to: farout (Aug 21, 2008 5:35 pm) I havefound that the way chrysler dealers become 5 star dealers is to send out comment cards to only the customers who they know will send back a favorable report. Some years back a service writer said that he knew that the service was terrible on my RAM 1500 but he literally begged me so send in a favorable report. |
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Replying to: farout (Aug 21, 2008 5:35 pm) Thanks |
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Replying to: onelord (Aug 04, 2008 12:41 pm) |
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Replying to: jamberry (Aug 25, 2008 11:26 am) Our 07 PAC has almost 23,000 miles on it. Every once and a while we get a jerky shift from 1st to 2nd, or when we stop and go rather quickly. Our dealers Service Manager said he would reflash it, and that shour resolve it. We have been blessed by having a great dealer, LLoyd Belt Chrysler, Dodge Jeep, in Eldon, Missouri. No matter how good the vehicle, without qualified tech's who know their stuff the vehicle is no better than those who maintain it. Hope this helps. Is your PAC an AWD? We have been amazed at the power and the good fuel mileage. farout
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Replying to: farout (Aug 25, 2008 2:18 pm)  65-68 mph. This is with the replaced TC.Is that good? Stats say 24 mgp......I've read other posts with higher? We get the same hard down shifts at low rpm. This website has been our blessing with this headache.
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Replying to: jamberry (Aug 25, 2008 7:25 pm) I can't say if you should ask for a buy back, only you and perhaps your Service Manager can help with that choice. However these clunks and odd noises need to be taken care of and the dealership should be able to find the problem and correct it. With the Lifetime Powertrain Warranty that can be a long time, we expect this just might be our last vehicle as we are retired, and vehicles have been a big ex pence all our life, so maybe this will be what we need now. I do think the warranty is protection that no other vehicle company is even close to, and should deliver many years of service. Take some time to think this over and get someone's advice who is knowledgeable about the PAC even a tec. at the dealer can be of a great help. Sorry I can not tell you much more. Hope this helps. farout |
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| My transmission is flawless in up and down shifing. It is just as smooth as my 2008 Acura RL. | |
Well, all I can say is I'm about ready to scream. It's been a while since my last post. The last time I posted, I had just had the latest re-flash done on my 07 PAC, and all seemed well. But then the rough shifts and slamming into gear from park to reverse or drive came back with a vengeance. Once again, back to the dealer. They said they couldn't duplicate the problem. I kindly explained that this was simply unacceptable. The next phone call I received was letting me know they were replacing the torque converter! After they had kept it 2 1/2 days already. 7 days after that, I finally get it back. Less than 2 days later, I got a horrible whine in all gears, and a loud rattle in park. Yup, back to the dealer! This time, it turned out to be a bent and loose heat shield and defective starter (? ? ?). OK? Now I have it back again, and there is a "roar" noise similar to a bad wheel bearing from under the hood present after 45 mph and continuing all the way up past that. I'm thinking, what next? The dealer knows my problems, their service department knows my problems, and I'm being told to bring it back again. Yeah, OK. Fact is, I'm still making payments every month while it is in their shop for at least 1/2 of every month since I purchased it. No bumper to bumper extended warranty is going to repay me for my time away from work for service department visits and having an unreliable car to make payments on. Those of you with NEW PACS are blessed with a buy back or arbitration option through Chrysler. I purchased mine used with 11,500 miles. It only has 16,000 on it now. What can I do but keep on dealing with issue after issue after issue! Like I can trade out now? And take a beating on trade in value? At least my warranty is trasferable! But why should I have to? It shouldn't be like this! Chrysler is not going to buy back my PAC, and neither is my dealer. The whole situation SUCKS! I have been nice, kind, kept my cool, been pleasant, forgiving, haven't complained about the time/inconvenience, stuck with recommendations, etc, etc. But when is enough going to be enough? I STILL fail to see how my wife's identical 07 PAC has had -0- problems, and I've had too many already to count. WHERE IS THE JUSTICE IN THIS? I think this last issue has my patience pushed to the limit. It's not the dealer's fault; they just sold the thing to me. It's not the service department's fault; all's they can do is fix the darn thing each time it breaks (and only do what the Chrysler warranty department tells them to do). So who next? I've called Chrysler...anyone get any higher the customer relations? I need someone there to put into my shoes and see how they would like it!  And NO! Hiring an attorney to sue Chrysler or the dealer is not and never will be a viable solution for me - I just want the car to be AS IT SHOULD or one like it to be AS IT SHOULD without costing ME a ton of money!!!
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