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Wagons Chrysler Pacifica Chrysler Pacifica Maintenance & Repair Chrysler Pacifica Transmission Problems
742 messages, Last post on Nov 20, 2009 at 5:32 AM
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Replying to: d08 (Aug 19, 2008 4:44 pm)
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Replying to: hotss (Aug 21, 2008 5:10 am) I wanted to buy a 2008 T&C, but the dealers aroundCleveland all wanted at least $3,000 too much. I bought a used 2006 T&C which is a better body style, to me anyway, and I am satisfied. I will still buy Chrysler, but they really need to do some better training of their technicians and the customer relations people. |
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Replying to: d08 (Aug 19, 2008 4:44 pm) Here are a few quick questions. Are you taking it to the dealer you bought it from? How many dealers have you taken it to? Did you buy it new? Have you owned and Chrysler products before and if so how many? Have you talked to your Service manager face to face and told him how unhappy you are? Have you talked to the Owner or Manager of the dealership you bought this at? Please let me know the above so I can help you start the best way. You should call 1 800 992 1997 and full explain your problems. ( you might get someone from India) if so tell them you want to talk to a US supervisor. Go to the Chrysler web site, and go to "contact us" and write out what you want. If you are TOTALLY sure there is nothing Chrysler can do to make you happy with this PAC then Tell your Service manager you want the Zone Rep called in on this for a buy back. Do this face to face and hand him a letter stating so. After that go to the Owner or Manager and do the very same thing and ask him to follow up on the Service manager. Best thing is to be polite, kind, and dump the anger! Tell people who ever you talk to that you appreciate their help! NEVER DISPLAY YOUR ANGER. REMEMBER NO ONE WANTS TO HELP A HOT HEAD OR A FRUSTRATED JERK. Be patient, show respect and you will always have the upper hand. Don't call a transmission stupid, it's a "not functioning up to Chryslers standards of quality". This will get you a whole lot further in getting what you want. Farout |
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I have not showed any kind of anger to the dealer or their dealership. I have only talked with the salesman and the service dept. I am scheduled for an oil change and rotate and balance the tires on saturday. I have not taken the car to any other dealership, but I have thought about it. Being Chrylser ceritifed does not always mean that the mechanics know how to fix the problem, and you can't just put the car on the computer to see what errors show up, not all errors show up this comes with experience of being a good mechanic to trace the problem. But, with the warranty you have to take it there. It is very frustrating taking your car there and them telling you that nothing is wrong and that the other models are fine. Well I'm sure that they are but not the 07 and 08 because the first car I test drove from their was an 08 and the transmission never once changed gears!!!! The salesman could only say I'm sorry but this has never happened before and we took it right to the their service dept. Now that tells you that they chrylser has a serious problems with these models and need to recall them. I can not afford to break down with this car and I have to send my payments in every month I expect to have a dependable car. We do have a jeep, and bought it used with 50,000 miles on it and never had a problem with it. I plan on talking with the service manager on sat and telling him that I am not happy with this car, and trust me I know how to keep my cool!!!!! You must work with this stuff all the time???? |
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Replying to: d08 (Aug 21, 2008 3:05 pm) Chrysler needs some SERIOUS customer relations training. I have been in the auto repair business for over 40 years, so I believe it is safe to say that I have just a slight clue as to what is going on with an automobile. When two outside experts drive the car, one of them drove it twice, and they both come up with the same conclusions that I came up with and what others who have driven the car came up with, it it extremely hard to swallow when Chrysler says all is normal. Since I had to sign a paper when I received my settlement saying that I would not tell anyone how wonderfully I had been treated by Chrysler or I would lose my Captain Video Decoder Ring, I must bow out of this forum. |
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Replying to: d08 (Aug 21, 2008 3:05 pm) The dealer can put the computer on and see if you are missing a reflash, or check by the vin if the right TC was replaced on your PAC. The list for TC R&R's went to March of 07 production I think. Those made after that were of with the TC. I presume you got the Lifetime Powertrain Warranty? The Chrysler Service Contracts for the 07's & 08 are Lifetime wraps as well. We got the Max Care $100. dedcutable. Bought with calling the Crysler Service Contracts, you can get 0% interest for 36 months, a good price is anything less than $2,800. Dealers cost is about $2,000. and will sell it to at the time of buy for that but the interest gose for the full time of the contract. Is your dealer a 5 star dealer? If so they should be up to snuff. The dealer I use is by most considered small and they do good. farout
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Replying to: farout (Aug 21, 2008 5:35 pm) I havefound that the way chrysler dealers become 5 star dealers is to send out comment cards to only the customers who they know will send back a favorable report. Some years back a service writer said that he knew that the service was terrible on my RAM 1500 but he literally begged me so send in a favorable report. |
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Replying to: farout (Aug 21, 2008 5:35 pm) Thanks |
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Replying to: onelord (Aug 04, 2008 12:41 pm) |
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Replying to: jamberry (Aug 25, 2008 11:26 am) Our 07 PAC has almost 23,000 miles on it. Every once and a while we get a jerky shift from 1st to 2nd, or when we stop and go rather quickly. Our dealers Service Manager said he would reflash it, and that shour resolve it. We have been blessed by having a great dealer, LLoyd Belt Chrysler, Dodge Jeep, in Eldon, Missouri. No matter how good the vehicle, without qualified tech's who know their stuff the vehicle is no better than those who maintain it. Hope this helps. Is your PAC an AWD? We have been amazed at the power and the good fuel mileage. farout
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