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Chrysler Pacifica Transmission Problems

742 messages,  Last post on Nov 20, 2009 at 5:32 AM

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#503 of 742 Re: [farout] by dooucdoo Aug 19, 2008 (10:36 am)
Replying to: farout (Aug 19, 2008 8:27 am) I have a hard shift from 2nd to 3rd and a noticeable downshift from 2nd to 1st. But my shudder is completely gone now going on 6,000 miles.
#504 of 742 Re: [farout] by d08 Aug 19, 2008 (4:44 pm)
Replying to: farout (Aug 19, 2008 8:27 am) Hey, I had my tc changed at 3400 miles, reprogrammed, and all of the above and the stupid transmission sucks. It has now got 6200 miles on it and that should be plenty of time to re-learn the computer. I have never had so much problems with a new car other than this one. I have had old cars and they had excellent transmissions compaired to this pile of crap!!!!! Any suggestions???? Replies to this message: hotss (Aug 21, 2008 5:10 am) rhollis (Aug 21, 2008 6:58 am) farout (Aug 21, 2008 1:57 pm)
#505 of 742 Re: [d08] by hotss Aug 21, 2008 (5:10 am)
Replying to: d08 (Aug 19, 2008 4:44 pm) Yes, contact the 800 number and also the service mgr where you bought the crappy pacifica, and tell them you want to explore a dealer buyback. That is what I did and in about 3 months time I now have a 08 Aspen for less than I was paying for the pac because I got all my payments back and put them towards the Aspen. Good luck, I know first hand what it is like having a pac with a lot of problems. You wouldn't believe what I went through with mine, i am just glad to be out of it and into something i can totally rely on. Replies to this message: rhollis (Aug 21, 2008 6:58 am)
#506 of 742 Re: [hotss] by rhollis Aug 21, 2008 (6:58 am)
Replying to: hotss (Aug 21, 2008 5:10 am) I was jerked around by Chrysler's inept dealers for a year. With incredible persistence on my part, and with the help of an attorney, they finally bought back my car. They went to great pains to cheat me out of $2,700.00, but I prevailed. I wanted to buy a 2008 T&C, but the dealers aroundCleveland all wanted at least $3,000 too much. I bought a used 2006 T&C which is a better body style, to me anyway, and I am satisfied. I will still buy Chrysler, but they really need to do some better training of their technicians and the customer relations people.
#507 of 742 Re: [d08] by farout Aug 21, 2008 (1:57 pm)
Replying to: d08 (Aug 19, 2008 4:44 pm) Your anger sure comes out LOUD and clear! However if you want to get this resolved you have got to tone it way down. I have given directions to about 10 people with different Chrysler built vehicles that these got buy backs on. So Take what I have to say with a grain of salt or try it.      Here are a few quick questions. Are you taking it to the dealer you bought it from? How many dealers have you taken it to? Did you buy it new? Have you owned and Chrysler products before and if so how many? Have you talked to your Service manager face to face and told him how unhappy you are? Have you talked to the Owner or Manager of the dealership you bought this at?      Please let me know the above so I can help you start the best way.      You should call 1 800 992 1997 and full explain your problems. ( you might get someone from India) if so tell them you want to talk to a US supervisor. Go to the Chrysler web site, and go to "contact us" and write out what you want.      If you are TOTALLY sure there is nothing Chrysler can do to make you happy with this PAC then Tell your Service manager you want the Zone Rep called in on this for a buy back. Do this face to face and hand him a letter stating so. After that go to the Owner or Manager and do the very same thing and ask him to follow up on the Service manager.      Best thing is to be polite, kind, and dump the anger! Tell people who ever you talk to that you appreciate their help! NEVER DISPLAY YOUR ANGER. REMEMBER NO ONE WANTS TO HELP A HOT HEAD OR A FRUSTRATED JERK. Be patient, show respect and you will always have the upper hand. Don't call a transmission stupid, it's a "not functioning up to Chryslers standards of quality". This will get you a whole lot further in getting what you want.   Farout
#508 of 742 by d08 Aug 21, 2008 (3:05 pm)
I have not showed any kind of anger to the dealer or their dealership. I have only talked with the salesman and the service dept. I am scheduled for an oil change and rotate and balance the tires on saturday. I have not taken the car to any other dealership, but I have thought about it. Being Chrylser ceritifed does not always mean that the mechanics know how to fix the problem, and you can't just put the car on the computer to see what errors show up, not all errors show up this comes with experience of being a good mechanic to trace the problem. But, with the warranty you have to take it there. It is very frustrating taking your car there and them telling you that nothing is wrong and that the other models are fine. Well I'm sure that they are but not the 07 and 08 because the first car I test drove from their was an 08 and the transmission never once changed gears!!!! The salesman could only say I'm sorry but this has never happened before and we took it right to the their service dept. Now that tells you that they chrylser has a serious problems with these models and need to recall them. I can not afford to break down with this car and I have to send my payments in every month I expect to have a dependable car. We do have a jeep, and bought it used with 50,000 miles on it and never had a problem with it. I plan on talking with the service manager on sat and telling him that I am not happy with this car, and trust me I know how to keep my cool!!!!! You must work with this stuff all the time???? Replies to this message: rhollis (Aug 21, 2008 3:18 pm) farout (Aug 21, 2008 5:35 pm) rhollis (Aug 22, 2008 4:20 am) d08 (Aug 22, 2008 2:34 pm)
#509 of 742 Re: [d08] by rhollis Aug 21, 2008 (3:18 pm)
Replying to: d08 (Aug 21, 2008 3:05 pm) My case has been settled, I have my money. My family CURRENTLY owns six Chrysler products, and I personally have owned between 20 and 25 since 1989. I kept my cool at each and every step of the way, but when my car sat at the selling dealers for 12 days and they claimed that they did not know it was there, it is difficult to keep one's cool. When a Chrysler attorney chooses another dealer but does not tell them why the car is there, it is a bit difficult for anyone to accomplish anything. When a letter to the Vice President of North American Sales is reaponded to with a phone call from a nameless woman who said, "Chrysler isn't going to do anything" what am I supposed to do?   Chrysler needs some SERIOUS customer relations training. I have been in the auto repair business for over 40 years, so I believe it is safe to say that I have just a slight clue as to what is going on with an automobile. When two outside experts drive the car, one of them drove it twice, and they both come up with the same conclusions that I came up with and what others who have driven the car came up with, it it extremely hard to swallow when Chrysler says all is normal.   Since I had to sign a paper when I received my settlement saying that I would not tell anyone how wonderfully I had been treated by Chrysler or I would lose my Captain Video Decoder Ring, I must bow out of this forum.
#510 of 742 Re: [d08] by farout Aug 21, 2008 (5:35 pm)
Replying to: d08 (Aug 21, 2008 3:05 pm) d08: That's cool you have kept a lid on it. There are TSB's on the 07's, as far as I know the 08 have not had the TC problem. However it could be the 08 you drove had something else that felt like yours. I sure would hate to have been that salesperson! It sure made an impresion on you, and most likely others as well.    The dealer can put the computer on and see if you are missing a reflash, or check by the vin if the right TC was replaced on your PAC. The list for TC R&R's went to March of 07 production I think. Those made after that were of with the TC. I presume you got the Lifetime Powertrain Warranty? The Chrysler Service Contracts for the 07's & 08 are Lifetime wraps as well. We got the Max Care $100. dedcutable. Bought with calling the Crysler Service Contracts, you can get 0% interest for 36 months, a good price is anything less than $2,800. Dealers cost is about $2,000. and will sell it to at the time of buy for that but the interest gose for the full time of the contract.     Is your dealer a 5 star dealer? If so they should be up to snuff. The dealer I use is by most considered small and they do good.   farout Replies to this message: rhollis (Aug 22, 2008 4:20 am) d08 (Aug 22, 2008 2:34 pm)
#511 of 742 Re: [farout] by rhollis Aug 22, 2008 (4:20 am)
Replying to: farout (Aug 21, 2008 5:35 pm) My car is over and done with. Perhaps the worst example of dealer customer relations was when I arranged with the salesman to drive there on a Saturday - about a 45 minute drive - so that someone could just go for a ride in my car with me. He told me that he would arrange it with service for 10:00 AM. I arrived on time and was told by the service writer, "We don't have time for that." I didn't blow up, but I certainly should have. I havefound that the way chrysler dealers become 5 star dealers is to send out comment cards to only the customers who they know will send back a favorable report. Some years back a service writer said that he knew that the service was terrible on my RAM 1500 but he literally begged me so send in a favorable report.
#512 of 742 Re: [farout] by d08 Aug 22, 2008 (2:34 pm)
Replying to: farout (Aug 21, 2008 5:35 pm) Hey, thanks for getting back with me. Yes, I did get the lifetime warranty and the dealer is supposed to be a five star dealer. I don't think that they will give me much problems and I certainly don't want them to think that I am just complaining about my car when I have to keep taking it back to them. Should I ask for them to buy back my car?? I just would love another car , maybe a good one that I don't have these kind of problems with. When I first got my car I just loved it until the problems started happening and thats when I found this site that everyone else was having some of the same problems. I'm all about giving someone a chance to fix the problems, but I really think that this car has serious issues. It not only has transmission problems, but when I crank up my car it sounds like something is loose and also driving stop and go, Like a loose valve or something and also it runs rough sometimes when I am idiling, like it has water in the gas??? And the other day when it was running rough I heard the motor ticking and I stopped and checked my oil and it was fine full. Is that ticking normal??? That is one thing that I know how to check because of my older cars that I use to own, I always would keep a check on them. I am a woman by the way, I just don't know about it. I am so depressed about this.. Thanks

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