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Wagons Chrysler Pacifica Chrysler Pacifica Maintenance & Repair Chrysler Pacifica Transmission Problems
742 messages, Last post on Nov 20, 2009 at 5:32 AM
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I'm new to the discussion, and have had very similar problems with my 07 Pacific. The specifics: Touring AWD 6 Speed Auto Transmission 4.0 Liter V6 SOHC Took delivery March 2007 and transmission problems were apparent within a few weeks. Harsh shifting, shutter etc. The car has been "serviced" three times since then. The first time they: (Per their invoice) "OPCODE 21000405 - Transaxle - Remove and install 62TE 4.0 Liter engine" "1 68003520AB CONVERTER" "1 WR7353ate CONVERTER" "6 68026608AA FLUID FC: PART#: 6800352AB "21330150 TORQUE CONVERTER 3547 WC" The situation seemed resolved at first, but came back but in lower gears only. Took the car back six months later. They road tested but "....did not duplicate customer condition..." Over the next several months I made mental notes of when and in what conditions the problem would come up. I noticed the car needed to be running for a while before the issue started again. I especially noticed it in extended stop and go traffic on the Interstate. There was pronounced harsh up and down shifting from first gear to second gear. None of the other gears have a problem. The third time (This past May) I had the service manager get in the car with me, and though the symptoms were not as severe, he agreed and on the work order wrote: "A C/S TRANSMISSION HAS HARSH ENGAGEMENT 1 -2 GEAR SHIFTING" "CAUSE: FLASH" "18190640 Module, Powertrain Control (PMC) - Reprogram Module, Powertrain Control (PMC) Reprogram (B) (B) At the bottom of the work order "roadtested car flashed pcm to update software. It is now August, I have 6000 miles left on the warranty and the problem has returned. I'm going to give it another shot, and would appreciate any suggestions from my fellow sufferers. One of the postings asked for a VIN number. I'd be happy to share it if you think it would help. Look forward to your comments. Huf
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Replying to: huf (Aug 14, 2008 8:28 am) |
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Replying to: huf (Aug 14, 2008 8:28 am) Believe me my 07 had the same issues, and my service manager and the tec. is real up to date and what they have said has worked. So good luck. farout |
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Replying to: farout (Aug 19, 2008 8:27 am) |
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Replying to: farout (Aug 19, 2008 8:27 am)
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Replying to: d08 (Aug 19, 2008 4:44 pm)
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Replying to: hotss (Aug 21, 2008 5:10 am) I wanted to buy a 2008 T&C, but the dealers aroundCleveland all wanted at least $3,000 too much. I bought a used 2006 T&C which is a better body style, to me anyway, and I am satisfied. I will still buy Chrysler, but they really need to do some better training of their technicians and the customer relations people. |
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Replying to: d08 (Aug 19, 2008 4:44 pm) Here are a few quick questions. Are you taking it to the dealer you bought it from? How many dealers have you taken it to? Did you buy it new? Have you owned and Chrysler products before and if so how many? Have you talked to your Service manager face to face and told him how unhappy you are? Have you talked to the Owner or Manager of the dealership you bought this at? Please let me know the above so I can help you start the best way. You should call 1 800 992 1997 and full explain your problems. ( you might get someone from India) if so tell them you want to talk to a US supervisor. Go to the Chrysler web site, and go to "contact us" and write out what you want. If you are TOTALLY sure there is nothing Chrysler can do to make you happy with this PAC then Tell your Service manager you want the Zone Rep called in on this for a buy back. Do this face to face and hand him a letter stating so. After that go to the Owner or Manager and do the very same thing and ask him to follow up on the Service manager. Best thing is to be polite, kind, and dump the anger! Tell people who ever you talk to that you appreciate their help! NEVER DISPLAY YOUR ANGER. REMEMBER NO ONE WANTS TO HELP A HOT HEAD OR A FRUSTRATED JERK. Be patient, show respect and you will always have the upper hand. Don't call a transmission stupid, it's a "not functioning up to Chryslers standards of quality". This will get you a whole lot further in getting what you want. Farout |
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I have not showed any kind of anger to the dealer or their dealership. I have only talked with the salesman and the service dept. I am scheduled for an oil change and rotate and balance the tires on saturday. I have not taken the car to any other dealership, but I have thought about it. Being Chrylser ceritifed does not always mean that the mechanics know how to fix the problem, and you can't just put the car on the computer to see what errors show up, not all errors show up this comes with experience of being a good mechanic to trace the problem. But, with the warranty you have to take it there. It is very frustrating taking your car there and them telling you that nothing is wrong and that the other models are fine. Well I'm sure that they are but not the 07 and 08 because the first car I test drove from their was an 08 and the transmission never once changed gears!!!! The salesman could only say I'm sorry but this has never happened before and we took it right to the their service dept. Now that tells you that they chrylser has a serious problems with these models and need to recall them. I can not afford to break down with this car and I have to send my payments in every month I expect to have a dependable car. We do have a jeep, and bought it used with 50,000 miles on it and never had a problem with it. I plan on talking with the service manager on sat and telling him that I am not happy with this car, and trust me I know how to keep my cool!!!!! You must work with this stuff all the time???? |
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Replying to: d08 (Aug 21, 2008 3:05 pm) Chrysler needs some SERIOUS customer relations training. I have been in the auto repair business for over 40 years, so I believe it is safe to say that I have just a slight clue as to what is going on with an automobile. When two outside experts drive the car, one of them drove it twice, and they both come up with the same conclusions that I came up with and what others who have driven the car came up with, it it extremely hard to swallow when Chrysler says all is normal. Since I had to sign a paper when I received my settlement saying that I would not tell anyone how wonderfully I had been treated by Chrysler or I would lose my Captain Video Decoder Ring, I must bow out of this forum. |
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