Last post on Nov 18, 2013 at 8:13 PM
You are in the Chrysler Pacifica Maintenance & Repair
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Chrysler Pacifica, Transmission, Wagon
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#496 of 853 Re: buyback process on pacifica [klutke]
Aug 01, 2008 (6:26 pm)
klutke: I can tell you right of the bat the dealer you bought it from is not to swift! The Tc replacement was to have been done befory you bought it. There have been three reflashes for the shudder, the last one that did dothe job, and worked well with th eTC r&r was in early March. The additive your dealer put in I don't believe was part od Chryslers tsb for continued shudder. Have you used the same dealer all the time? Is the dealer a 5 star dealer?
I have given several instructions about how to get a buy back, as I have had two in 17 Chrysler vehicles in the last 25 years. The last one was in April 2007 Chrysler bought my 2005 Jeep Liberty Diesel. It was in the shop 25 times in 14 months. Chrysler has been more than fair to everyone whom has followed my advice. DO NOT START A LEMON LAW repoet until you have given Chrysler a chance to make you pleased. There are some on this forum who have gone and done it their own way and only wound up with anger and waitingesults.
So answermy questions and lets see where you are now. Give me the TSB numbers they dis, and you can tell us what dealer you have used, but no phone numbers are allowed on this forum.
You did get the Lifetime powertrain warranty right?
#497 of 853 Re: buyback process on pacifica [farout]
Aug 04, 2008 (7:06 am)
Farout, thanks for getting back to me...I have gone to 2 dealers (none of which i brought the car from new)..the first one admitted that he didn't have expertise..the second one has worked on the car 2x and on the first visit replaced the torque converter and on the second visit did another tsb..so far tsb 21-008-27 & 21-010-08 have been done. I am taking the car back again this week...it is still shuddering and making a squealing noise when turning. The car has 7800 miles on it. Can you tell me how you know if the dealer is a five star?
#498 of 853 Re: buyback process on pacifica [farout]
Aug 04, 2008 (8:10 am)
Hello again I have been out for some time unfortunately not because my Pac is better is just that is taking so much of my time to get the car fixed last time that I was at the dealer I spoke with the service manager and ask him for a ride so he can feel the car, when we were leaving the mechanic came close and said to the service manager ,I already told Mr. Schulz that this car has nothing that drove the way this cars does, any way we went for a ride he felt the shudder and the harsh down shift that my car does but told me that the Pacs are to be driven like this , he told me to drive a 08 to confirm that but there were not 08 with 4.0 on the lot so we couldn't make the test on the 08, I'm just tired ,I called Chrysler and they told me to take it to other dealer, I will but have to find some spare time.
So far my Pac is 14,000 miles and honestly donít like any other Chrysler but the Pac and I donít want to go back to town and country I already had three and all of them great cars.
If I change mine will be for other Pacifica 08
Aug 04, 2008 (12:41 pm)
Ok, well after taking my wife 07 pac with 34000 mi to a local chrysler dealer for the 9th time and getting other things fixed besides what needed to be fixed i drove about a half hr away to a different dealer. After driving with them they were able to pinpoint the problem. It was the torque converter. When looking at the papers that would inform you of a bad torque converter I was floored. Chrysler had it on there web to show how the car would act if this was a problem I hope this will help someone. The maachanic said this is mostly found in the 07 or 08 due to a cheaper quality that they put in the pac. So they are ordering a new 06 tc that they say never had problems because it was made with better materials.
Aug 14, 2008 (8:28 am)
I'm new to the discussion, and have had very similar problems with my 07 Pacific.
6 Speed Auto Transmission
4.0 Liter V6 SOHC
Took delivery March 2007 and transmission problems were apparent within a few weeks. Harsh shifting, shutter etc.
The car has been "serviced" three times since then.
The first time they: (Per their invoice)
"OPCODE 21000405 - Transaxle - Remove and install 62TE 4.0 Liter engine"
"1 68003520AB CONVERTER"
"1 WR7353ate CONVERTER"
"6 68026608AA FLUID FC: PART#: 6800352AB
"21330150 TORQUE CONVERTER 3547 WC"
The situation seemed resolved at first, but came back but in lower gears only.
Took the car back six months later. They road tested but "....did not duplicate customer condition..."
Over the next several months I made mental notes of when and in what conditions the problem would come up. I noticed the car needed to be running for a while before the issue started again. I especially noticed it in extended stop and go traffic on the Interstate. There was pronounced harsh up and down shifting from first gear to second gear. None of the other gears have a problem.
The third time (This past May) I had the service manager get in the car with me, and though the symptoms were not as severe, he agreed and on the work order wrote: "A C/S TRANSMISSION HAS HARSH ENGAGEMENT 1 -2 GEAR SHIFTING"
"18190640 Module, Powertrain Control (PMC) -
Reprogram Module, Powertrain Control (PMC)
Reprogram (B) (B)
At the bottom of the work order
"roadtested car flashed pcm to update software.
It is now August, I have 6000 miles left on the warranty and the problem has returned.
I'm going to give it another shot, and would appreciate any suggestions from my fellow sufferers. One of the postings asked for a VIN number. I'd be happy to share it if you think it would help.
Look forward to your comments.
Aug 14, 2008 (11:22 am)
I'm happy that someone has the same 1 to 2 and 2 to 1 harsh down shift the shudder under 2000 RPM , I'll take it to fix this coming week for 7Th time I want to change it for 08 with no problems.
#502 of 853 Re: [huf]
Aug 19, 2008 (8:27 am)
To me it seems like that you are not allowing enough miles to train the PCM to learn again. From my experience it took anout 3,000 to 4,000 miles to completely run totally smooth. It looks like you don't put on many miles and that is a factor as well. When a reflash is done it does not all of a sudden work smooth as glass. You can speed up the PCM's learning by using the auto stick at the shift points you want. Just do that a couple of times each time you drive. By the way some 08 PAC's have had to be reflashed as well.
Believe me my 07 had the same issues, and my service manager and the tec. is real up to date and what they have said has worked. So good luck.
Aug 19, 2008 (10:36 am)
I have a hard shift from 2nd to 3rd and a noticeable downshift from 2nd to 1st. But my shudder is completely gone now going on 6,000 miles.
#504 of 853 Re: [farout]
Aug 19, 2008 (4:44 pm)
Hey, I had my tc changed at 3400 miles, reprogrammed, and all of the above and the stupid transmission sucks. It has now got 6200 miles on it and that should be plenty of time to re-learn the computer. I have never had so much problems with a new car other than this one. I have had old cars and they had excellent transmissions compaired to this pile of crap!!!!! Any suggestions????
#505 of 853 Re: [d08]
Aug 21, 2008 (5:10 am)
Yes, contact the 800 number and also the service mgr where you bought the crappy pacifica, and tell them you want to explore a dealer buyback. That is what I did and in about 3 months time I now have a 08 Aspen for less than I was paying for the pac because I got all my payments back and put them towards the Aspen. Good luck, I know first hand what it is like having a pac with a lot of problems. You wouldn't believe what I went through with mine, i am just glad to be out of it and into something i can totally rely on.