- #465 of 742
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Re: tc [d08] and others with PAC problems [farout] [juleszee]
by rhollis
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Jun 23, 2008 (4:23 pm)
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Replying to: juleszee (Jun 23, 2008 12:59 pm)
I found the address for NCDS in the back of my owner's manual. It was a Texas address, I believe, and they forwarded the information to Detroit. I do know that the Burdge Law Officein Dayton, Ohio is putting together a class action lawsuit against Chrysler. You might contact them.
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- #466 of 742
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Re: Lugging [dooucdoo]
by d08
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Jun 23, 2008 (4:34 pm)
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Replying to: dooucdoo (Jun 23, 2008 8:39 am)
Hey,
Thanks for the info. I have only about 200 miles since they replaced the converter. I have called them back and I am bringing it back to them on Tuesday of next week, but I was wondering if it my take some more miles for it to clear up. They replaced the latest tc and reflashed, what ever that means. They are really nice to help me figure out the problem and I do have liftime warranty on the car and free oil changes.
thank you so much!!!!
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- #467 of 742
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Re: Lugging [d08]
by rhollis
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Jun 24, 2008 (3:08 am)
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Replying to: d08 (Jun 23, 2008 4:34 pm)
My transmission was supposedly reflashed twice and the convrter was replaced. Things got progressively worse. The most serious transmision event was accelerating and having nothing happen. Then the car would suddenly take off.
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- #468 of 742
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Re: Lugging [rhollis]
by faschulz
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Jun 24, 2008 (4:10 am)
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Replying to: rhollis (Jun 24, 2008 3:08 am)
Thats one of the features of my pac, they told me that is normal, no problems found, can not duplicate.
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- #469 of 742
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Re: Lugging [faschulz]
by rhollis
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Jun 24, 2008 (4:38 am)
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Replying to: faschulz (Jun 24, 2008 4:10 am)
I guess that some might call that a feature. I have been in the suto repair business for 40 years and have some knowledge of how a car is supposed to behave. An independent inspector of my choosing drive the car and found that the transmission did not function correctly. NCDS had an inspector drive the car and he felt that the transmission needed to be torn down to determine what the problem was. The car went to a dealer of Chrysler's choosing and they supposedly reflashed the transmission and replaced the torque converter. The same inspector drove the car again and came up with the same conclusion. The arbitrator was steamed, to put it mildly, and concluded that Chrysler should repurchase my car with no write off for mileage. The car has now been sitting for nearly a month. Impartial Services Group, who handles the buybacks for Chrysler, is having problems getting the correct paperwork from the dealer so that they can determine the amount of the buyback.l Ofcourse, I know exactly how much I have paid, but the paperwork does not seem to coincide. Customer relations and good will do not seem to be in Chrysler's vocabulary.
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- #470 of 742
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Re: Lugging [d08]
by farout
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Jun 24, 2008 (4:20 pm)
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Replying to: d08 (Jun 23, 2008 4:34 pm)
When I had the reflash done on March 31, the service manager suggested I use the manual mode for a while, as that helps the quich learn mode. I did that once in a while when it was ok to do so. The first 1,000 miles, as I recall, there was some amount of shuddering but gradually got better. 5,000 miles later (now) there is not even any shudder.
I feel that the Lifetime Warranty means I have time on my side, and if something comes up and they have tried to fix it, that eventually it will either get better or so bad it will brak down, in which whatever it happens to go bad will be replaced. I know of no other vehicle made in the world that has anything close to this!
farout
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- #471 of 742
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Re: Lugging [farout]
by d08
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Jun 25, 2008 (4:36 pm)
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Replying to: farout (Jun 24, 2008 4:20 pm)
I like my Pac but, it is annoying that this new car has so many problems. I have bought other new cars and not had a bit of problems with them. Maybe I should have stuff with the chevy products also I wished that I really researched the Pac's a little bit better. I work 8 till 5 and it is hard getting my car to the shop before they close.
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- #472 of 742
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Re: Lugging [d08]
by dooucdoo
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Jun 26, 2008 (8:19 am)
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Replying to: d08 (Jun 25, 2008 4:36 pm)
I agree it is VERY frustrating and had I done a little more research on the Pac, I would have not purchased mine. I plan on driving it until the 36000 mile warranty is up then I'm getting rid of it. Even though it seems to be okay now, I just don't have a good feeling about the long term reliability. It really is a nice car to drive when everything is working like it should.
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- #473 of 742
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Re: Lugging [dooucdoo]
by farout
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Jun 27, 2008 (6:28 pm)
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Replying to: dooucdoo (Jun 26, 2008 8:19 am)
d08 & dooucdoo: We are very pleased after the transmission problem was taken care of. The only other problem we had was the park brake did not hold very good. They replaced the cables, and the back brake park brakes. I can not say anything but good about our PAC at this venture, with 18,300 + miles on it. It is the most comfortable vehicle we have ever had is 39 years of marriage.
Now the 2005 Jeep Liberty CRD (diesel) we had it it in the shop 25 times ine 15 months. Chrysler asked us if they could replace it! Now that's one for the books! We made a huge mistake and got a Jeep Compass. Wow now that was a bad match for us, and we disliked it VERY much and traded it in after 4 months and 10,000 miles. That's when we got the PAC aug. 31, 07 There is only one thisg we don't like. It's not paid for yet, only 5 more years, LOL.
farout
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- #474 of 742
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Re: Lugging [farout]
by waterdr
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Jun 29, 2008 (4:00 pm)
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Replying to: farout (Jun 27, 2008 6:28 pm)
Nearly 13k on our 2007 Limited AWD now and the only problem we have had has been the shudder. I reported it once and dealer fixed it first time....they did not even test drive it. I dropped it off on that same visit, they gave me a loaner for about 5 days and that was it.
Hudson Chrysler in Hudson, WI services it for me. Their service center is open weekdays until midnight too! I think when I dropped it off it was 10:30 pm.
My experience has actually been terrific with the car and I am pretty picky. I sure hope I am not just lucky.
As to the lifetime warranty, I sure hope Crysler is still in business. I really think one of the Big Three is going down the hole soon.
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