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Chrysler Pacifica Transmission Problems

742 messages,  Last post on Nov 20, 2009 at 5:32 AM

You are in the Chrysler Pacifica Maintenance & Repair Forum. Your Host is kcram

What is this discussion about? Chrysler Pacifica, Transmission, Wagon


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#462 of 742
Re: Lugging [dooucdoo] by gthos
Jun 23, 2008 (8:57 am)
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Replying to: dooucdoo (Jun 23, 2008 8:39 am)

That's great news! What was the TSB# on that? Was that another flash, or whatever the computer update is called?
#463 of 742
TSB # 21-010-08 by dooucdoo
Jun 23, 2008 (10:59 am)
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It's 21-010-08. I had it done on March 26, 2008. That was the 2nd torque converter/flash that I had done as the first one did not fix the problem. Here is what the technician stated on my warranty paperwork:
 
FLASH PCM AS PER TSB 21-010-08. ERASE DTC'S. PERFORMED QUICK LEARN. FILL FLUID AND ROAD TEST. FC-ZZ
 
It has never lugged or shuddered after that. Now, the tech did tell me that it COULD have returned and that it may take 1000 miles to break the torque converter in and for the transmission to "learn" my driving pattern. Thankfully it never did return.
 
Hope that helps.
#464 of 742
Re: tc [d08] and others with PAC problems [farout] by juleszee
Jun 23, 2008 (12:59 pm)
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Replying to: farout (Jun 22, 2008 11:19 am)

Well I took the advice and got ahold of the NCDS for arbitration.
They told us they will not take on the case for us because we are not in a state they cover, got ahold of the district rep for chrysler so I did again and all they tell me is to take it back to the shop. I contacted the shop we have been taking it to, they told me they will not work on our PAC anymore. Its been there to much and they can't find the problem with this PAC.
I feel like Im going in a circle and there is no way out, Just feel stuck!!! I was looking at the lemon law on line. I dont know if there is one that I need to contact or just try one of them.
#465 of 742
Re: tc [d08] and others with PAC problems [farout] [juleszee] by rhollis
Jun 23, 2008 (4:23 pm)
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Replying to: juleszee (Jun 23, 2008 12:59 pm)

I found the address for NCDS in the back of my owner's manual. It was a Texas address, I believe, and they forwarded the information to Detroit. I do know that the Burdge Law Officein Dayton, Ohio is putting together a class action lawsuit against Chrysler. You might contact them.
#466 of 742
Re: Lugging [dooucdoo] by d08
Jun 23, 2008 (4:34 pm)
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Replying to: dooucdoo (Jun 23, 2008 8:39 am)

Hey,
 
Thanks for the info. I have only about 200 miles since they replaced the converter. I have called them back and I am bringing it back to them on Tuesday of next week, but I was wondering if it my take some more miles for it to clear up. They replaced the latest tc and reflashed, what ever that means. They are really nice to help me figure out the problem and I do have liftime warranty on the car and free oil changes.
 
thank you so much!!!!
#467 of 742
Re: Lugging [d08] by rhollis
Jun 24, 2008 (3:08 am)
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Replying to: d08 (Jun 23, 2008 4:34 pm)

My transmission was supposedly reflashed twice and the convrter was replaced. Things got progressively worse. The most serious transmision event was accelerating and having nothing happen. Then the car would suddenly take off.
#468 of 742
Re: Lugging [rhollis] by faschulz
Jun 24, 2008 (4:10 am)
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Replying to: rhollis (Jun 24, 2008 3:08 am)

Thats one of the features of my pac, they told me that is normal, no problems found, can not duplicate.
#469 of 742
Re: Lugging [faschulz] by rhollis
Jun 24, 2008 (4:38 am)
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Replying to: faschulz (Jun 24, 2008 4:10 am)

I guess that some might call that a feature. I have been in the suto repair business for 40 years and have some knowledge of how a car is supposed to behave. An independent inspector of my choosing drive the car and found that the transmission did not function correctly. NCDS had an inspector drive the car and he felt that the transmission needed to be torn down to determine what the problem was. The car went to a dealer of Chrysler's choosing and they supposedly reflashed the transmission and replaced the torque converter. The same inspector drove the car again and came up with the same conclusion. The arbitrator was steamed, to put it mildly, and concluded that Chrysler should repurchase my car with no write off for mileage. The car has now been sitting for nearly a month. Impartial Services Group, who handles the buybacks for Chrysler, is having problems getting the correct paperwork from the dealer so that they can determine the amount of the buyback.l Ofcourse, I know exactly how much I have paid, but the paperwork does not seem to coincide. Customer relations and good will do not seem to be in Chrysler's vocabulary.
#470 of 742
Re: Lugging [d08] by farout
Jun 24, 2008 (4:20 pm)
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Replying to: d08 (Jun 23, 2008 4:34 pm)

When I had the reflash done on March 31, the service manager suggested I use the manual mode for a while, as that helps the quich learn mode. I did that once in a while when it was ok to do so. The first 1,000 miles, as I recall, there was some amount of shuddering but gradually got better. 5,000 miles later (now) there is not even any shudder.
   I feel that the Lifetime Warranty means I have time on my side, and if something comes up and they have tried to fix it, that eventually it will either get better or so bad it will brak down, in which whatever it happens to go bad will be replaced. I know of no other vehicle made in the world that has anything close to this!
 
farout
#471 of 742
Re: Lugging [farout] by d08
Jun 25, 2008 (4:36 pm)
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Replying to: farout (Jun 24, 2008 4:20 pm)

I like my Pac but, it is annoying that this new car has so many problems. I have bought other new cars and not had a bit of problems with them. Maybe I should have stuff with the chevy products also I wished that I really researched the Pac's a little bit better. I work 8 till 5 and it is hard getting my car to the shop before they close.

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