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Wagons Chrysler Pacifica Chrysler Pacifica Maintenance & Repair Chrysler Pacifica Transmission Problems
749 messages, Last post on Dec 04, 2009 at 8:16 AM
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Replying to: dooucdoo (May 01, 2008 6:56 am) Thanks |
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Replying to: d08 (Jun 18, 2008 3:36 pm) I can see there is a lot of frustration and anger and rightly so. You are paying money that should be enough to get the PAC fixed right and be done with the problems! It seems the transmission with the 4. L engine seems to be problem most of us has had or having. First Step. When you show anger your anger you have failed step one! Be cool and collected. Show that you are in control of your temper, and the situation. Remember you have the right to have the vehicle work properly. They will fix it no matter what excuse they give. Be calm, cool and collected. Second Step. Keep accurate Records. Make a paper trail! Record every time and date, and to whom you talk to. Get every persons name you talk with or leave a message with. Get a service slip everytime you go to the shop. Warranty work has to give you a copy of everytime you are there. Third Step. Go and tell or call your Service Manager you want the Chrysler Zone Rep Contacted about the the problems and not being able to fix the problem. Go or call the Dealership Owner, or General Manager that you have requested the Chrysler Zone Rep be brought in on all, the problems you have had. Follow these calls or talks with a letter saying what you have requested, to each (General Manager, and Service Manager) and say to each, you have sent a copy to each of them, and Chrysler LLC. Fourth Step. Call 800 992 1997, talk with the people and give them all the details. Then ask them to help in getting the dealership to follow through with your request. AGAIN NOTE THE TIME AND DATE AND WHO YOU ARE TALKING TO. Notes are very, very, important. Be nice, respectful, keep your cool. Fifth Step. Call the dealership, Service Manager and ask what the Zone Rep. said. If her has not called the Zone Rep. Tell him you are going to give him 5 working days and to make contact and get back to you or you will have to take other actions. Keep a record of the date and time. Sixth Step. Call the 800 992 9997 and tell them if there has been no contact made, ask for their help again. Record the info in your records. Call the 800 everytime you talk with anyone so they too have a record of your attempts to get help. Seventh Step. If you have had the Zone Rep make contact and he wants to review the problems then ask him if you can fax your notes and receipts of the times in the shop and times with out the PAC. If the Zone Rep, or the dealer refuses to follow through, call the 800 992 1997 and ask them to help or you will be forced to take measures you would rather not take. Eighth Step. If you can not get any help at any of the above, here are some choices. Call the BBB and get the papers to go against the dealership. Call your State Attorney General Office. Get our the Lemon Law book in the Owners Packet for Abritration and follow the instructions for your state. And again you can hire a Lawyer yourself at anytime. Ninth Step. Keep your records neat and be ready to fax or send them to anyone who would be interested to see and help you. This is the key, most people lack documentation and blow their cool, and vent their anger and that sinks your boat. Remember YOU are in Control as long as you Control yourself. Tenth Step. Be looking ate what Chrysler made vehicle you want to replace the PAC with. Be looking on the Chrysler web sites for a dealer that has the vehicle you want to get to replace your PAC. If all goes right it talkes about four months to start this and to have the new replacement. We have had two buy backs, and on both Chrysler went overboard to please us. I wish you all well, let me know how it works for you. Remember there are no second chances to make a kind friendly impression. Be Cool and in control. farout
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Replying to: farout (Jun 22, 2008 11:19 am) Keep track of everything and file for arbitration. In some states, Ohio for one, the teeth have been taken out of the lemon law. I talked to a lemon law attorney after my final arbitration and told him the results, and he said that he could not have gotten the same results for me - buy back with no write off for mileage. The problem that I have now, on a car that I am still paying for and insuring, is that the dealer from whom I bought it cannot seem to produce the necessary paperwork to complete the deal. I have already purchased a replacement because I refuse to drive my Pacifica. This gets costly after a while. |
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Replying to: tigger12 (Apr 17, 2008 10:01 am) Let me know how it works. |
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farout: Just checking back with you, 2500 miles since that last TSB we both had and I've experienced ZERO lugging what so ever. I've actually tried to make it shudder or lug but it's completely gone. Just thought you might like to know.
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Replying to: dooucdoo (Jun 23, 2008 8:39 am) |
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It's 21-010-08. I had it done on March 26, 2008. That was the 2nd torque converter/flash that I had done as the first one did not fix the problem. Here is what the technician stated on my warranty paperwork: FLASH PCM AS PER TSB 21-010-08. ERASE DTC'S. PERFORMED QUICK LEARN. FILL FLUID AND ROAD TEST. FC-ZZ It has never lugged or shuddered after that. Now, the tech did tell me that it COULD have returned and that it may take 1000 miles to break the torque converter in and for the transmission to "learn" my driving pattern. Thankfully it never did return. Hope that helps. |
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Replying to: farout (Jun 22, 2008 11:19 am) They told us they will not take on the case for us because we are not in a state they cover, got ahold of the district rep for chrysler so I did again and all they tell me is to take it back to the shop. I contacted the shop we have been taking it to, they told me they will not work on our PAC anymore. Its been there to much and they can't find the problem with this PAC. I feel like Im going in a circle and there is no way out, Just feel stuck!!! I was looking at the lemon law on line. I dont know if there is one that I need to contact or just try one of them.
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Replying to: juleszee (Jun 23, 2008 12:59 pm) |
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Replying to: dooucdoo (Jun 23, 2008 8:39 am) Thanks for the info. I have only about 200 miles since they replaced the converter. I have called them back and I am bringing it back to them on Tuesday of next week, but I was wondering if it my take some more miles for it to clear up. They replaced the latest tc and reflashed, what ever that means. They are really nice to help me figure out the problem and I do have liftime warranty on the car and free oil changes. thank you so much!!!!
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