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Chrysler Pacifica Transmission Problems

746 messages,  Last post on Nov 30, 2009 at 11:22 AM

You are in the Chrysler Pacifica Maintenance & Repair Forum. Your Host is kcram

What is this discussion about? Chrysler Pacifica, Transmission, Wagon


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#430 of 746
Re: 2007 Pacifica Is it a Lemon, Transmission, Torque Converter [bigarmy25id] by farout
May 08, 2008 (5:26 pm)
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Replying to: bigarmy25id (May 08, 2008 9:24 am)

Bigarmy25id: WOW!!!!! I am stunned and you have been through the mill! By my count you have been to 4 dealers and have made six or more trips to get this fixed, more or less. Our PAC AWD Touring was made 12/12/06 and we had the TC R&R and it made very little difference until March 31, 08 when they did the latest reflash which took care of the shudder.
   By what you said the TC has never been replaced, that needs to be done or you will be chasing rabbits until the cows come home. There is no reason you should not contact the Dealer ship manager or owner of the place you bought it and tell him what you have been through and what you expect to be done. That should stirr some kind of action.
   I am thinking because you are in the Army, is there not a Legal Office that you can get some help from?
   The biggest suggestion I have is something only you can do to help yourself in a huge way. KEEP YOUR COOL! THE ONE WHO IS IN CONTROL OF ALL HIS EMOTIONS USUALLY WINS AND IS MUCH FURTHER AHEAD! Let the people at the dealership get heated up, it will sure make your point easier to prove.
   You also have the BBB to contact and there is always demanding the Chrysler Zone Rep to be brought in on this. You must be calm and collected when dealing with all this. Remember they would rather trade you into a New PAC that fix this one. So be firm and polite.
   Here is another avenue, call the owner who had this vehicle before you, and see why it was traded in. It just might have been the same problems you are having, and the dealer talked them into trading also. If that's the case you have some more information to make your point LOUD AND CLEAR!
   Hope this helps some, let us know how it turns out!
 
farout
#431 of 746
Well I am no longer a Pacifica owner!!!!!! by hotss
May 13, 2008 (3:22 pm)
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Finally Chrysler agreed to buy back my crappy car. After I don't know how many trips to the dealer and I don't know how many loaner cars later, I now own a beautiful 08 Aspen.
 
As of right now THEIR pacifica is sitting outside the shop and it refuses to start. They narrowed it down to a sensor or something that is stealing the ground from the starter. However I really do not care, it is their problem now!!
 
Good luck to all with a crappy pacifica, customers that spend good money should not have to put up with a problematic car. At least Chrysler stepped up and finally came through for me!
#432 of 746
Re: 2007 Pacifica Is it a Lemon, Transmission, Torque Converter [farout] by rhollis
May 14, 2008 (6:44 am)
Reply

Replying to: farout (May 08, 2008 5:26 pm)

I wrote to Steven Landry, Executive Vice President of North American Sales for Chrysler. I enclosed copies of correspondence to Chrysler's attorney. The response that I received was a phone call from a woman who told me that Chrysler wasn't going to do anything for me because I had filed for arbitration. I pointed out if they had done what they were supposed to do at the last service visit, I would not have had to file for arbitration. That did not seem to make any difference. They certainly have a wonderful customer relations policy. When someone write to me I either respond with a letter of a phone call. I do not have one of my lackeys handle it.
#433 of 746
Rondibee by rondy
May 14, 2008 (7:37 am)
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Hey guys - regrettably I am starting to experience the rumble. I don't know where to start. After reading all of the posts it seems exhaustive. I have an '07 with 25,000 miles on it. I purchased it with just a little over 20,000. At least I have all the information you guys have given me to work with. I'll keep you posted.
#434 of 746
Re: Rondibee [rondy] by farout
May 14, 2008 (10:39 am)
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Replying to: rondy (May 14, 2008 7:37 am)

rondy: If you bought the PAC from a Chrysler,Dodge, Jeep dealer call the Service manager and ask if its had the TC R&R and the latest reflask which is the one that came out in Marck 08. If you got it off another dealer than call the Chrysler dealer of your choice and ask them the same question. Ther should be no charge for the work. Perhaps if your planing on holding on to the PAC for more than the warranty it came with, you might consider a Chrysler Service Contract. I have had more than 12 brand new Chrysler products and never bought a vehicle without one. I have allways got back what I paid and even then some.
  The rumble you feel is called a shudder, I called it a lugging, so at any rate this should fix it. Good kuck, hope this helps and let us know how it turns out
 
farout
#435 of 746
Pacifica transmission by rhollis
May 30, 2008 (12:07 pm)
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After many months of telling Chrysler that my car had transmission and front suspension problems it was finally decided in arbitration that they would buy back my car. Driving it 5556 miles in a little over 13 months should be an indication of how unpleasant an experience it was. It is sad that some of these cars, which are good looking and comfortable and have ample interior room are such peices of junk.
#436 of 746
Re: Pacifica transmission [rhollis] by farout
May 31, 2008 (4:15 pm)
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Replying to: rhollis (May 30, 2008 12:07 pm)

rhollis: Congradulations! Now you have to select what you want to replace it with. It is odd how some people get a vehicle that gives nothing but trouble, and one vehicle made just before and after your bad one was made, work perfectly. I guess there is no logical explimation is there. Let me know what you choose to replace it with. The Dodge Journey or the caravan or T&C might be a fit. Good hunting.
 
farout.
#437 of 746
Re: Pacifica transmission [farout] by faschulz
Jun 01, 2008 (4:59 am)
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Replying to: farout (May 31, 2008 4:15 pm)

Hi guys I have not been here in some time because I have been driving my other car and my wife the PAC yesterday y got the PAC and is driving worst than ever shuddering and the same intrusive down shift that my car has since new, I going to get some time this week to take it to the shop it has been 5 times one TC, one set of engine mounts several reflashing and comes back to bad.
why Chrysler don't just change the full transmission and the computer from the new town and country, I have heard that works very well.
as I have tell you before I really like the car but I want it drives as it looks.
Regards.
#438 of 746
Re: Pacifica transmission [farout] by rhollis
Jun 01, 2008 (5:58 am)
Reply

Replying to: farout (May 31, 2008 4:15 pm)

There used to be a joke about not buying a car made on a Friday or Monday. Mine was made on Monday - guess it is not a joke after all. I have had 5 or 6 Grand Caravans and 2 T&Cs, so that is the direction I am heading. I just need to get a decent price.
Anyone who decides to arbitrate, should ask for an outside inspector. This is what clinched the deal for me, that and an inspector of my choosing who came up with the same findings. Chryslerdid not wish to believe me when I told them of theproblems with my car. I have been in the business for over 40 years so I think I have a slight idea what is going on with a vehicle. I persevered and went along with their requests for "another chance" until it became obvious that they had no clue what they were doing.

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