Last post on Apr 16, 2013 at 5:35 PM
You are in the Chrysler Pacifica Maintenance & Repair
What is this discussion about?
Chrysler Pacifica, Transmission, Wagon
Go to NHTSA to file a safety complaint.
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#267 of 838 Re: Canadian Pacificas [johnhenryhoeha]
Feb 13, 2008 (1:02 pm)
johnhenryhoeha: I have been called some odd things, but being a Chrysler employee is kind, and even nice. I am a retired minister ! Perhaps you should go the the Jeep Liberty CRD forum or the Jeep Compass 4x4 sections, and read what I have posted in them. I am sure you will get a better balanced perspective on me.
I hear your anger, you have a right to pursue anything you feel will work for you to resolve your issues with your PAC. In your six posts you come forth as struggling to fine a way to resolve the issues with Chrysler about your PAC. However, your shooting such a wide shotgun pattern, that you are getting so little bang for your effort.
In an effort to help you get a better aim at your desired effect, I offer a few suggestions. You need to out fox the fox. Your anger will only get negative results! Learn to win people over to your view point. Do not down grade the Chrysler or the workers, either in the shop or those who have not been so nice. Chrysler hears all day long about someone is going to hire a attorney and sue them for every last dime. Friend, that will never happen, you are wasting your breath, and making people mad who just might be willing to help, if your attitude was different. The most you can hope for is for Chrysler to either fix the problems, give you a buy back, where you pick a replacement Chrysler, Jeep or Dodge vehicle, and pay so much a mile for the use you have put on the PAC.
Patients is the Golden Key to get what you want. You need to go to the Service manager and tell him you want the Zone Representative to see if a buy back is possible. Next go to the Dealership manager and tell him the same thing. Then Call 800 992 1997 Customer Care and talk with a rep. Tell them all you have been through, they will call the dealer and follow up to make sure they are doing what you asked. While doing this take time to praise anyone you can about how much you appreciate their help. Brag on how the dealer si trying but is stumped, but doing what they can.
IF you have indeed talked with some engineer's at Chrysler tell them that and what you have been told. However if this is second hand or maybe stretched out truth I would not even go there! Be 100% truthful !
This total process is not a quick transaction. We started our buy back on our 2005 Jeep Liberty CRD on Feb, 16, 2007 and got the new 2007 Jeep Compass 4x4 on April 4, 2007. we finished all the final paper work on May 5, 2007. We were charged .05 cents a mile,the lowest anyone has heard of, as we were told.
Using a attorney is not cheap! The Lemon Law is with an arbratrator and they make a decision that is final. I went with going directly with Chrysler, and turned out much better that the Lemon Law could have done. Chrysler wants satisfied owners, and they know whats right, and I believe that given the respect and willingness to work with Chrysler to make things right, you will be pleased with the results.
So friend, cool your jets, remember you win this situation or blow it, it's strictly up to you and your attitude.
I have heard that at times Chrysler does read these posts, and darn well they should, it;s good feed back for their products. You can bet the other vehicle makers read their posts as well. Remember a gentle answer turns away anger.
farout (not Far Out)
#268 of 838 Re: Canadian Pacificas [farout]
Feb 13, 2008 (2:14 pm)
farout is 100% on the money. I had two TC replacements, several flashes, etc. nothing worked. I followed the advice given by farout back in December. I just got off the phone with Chrysler about 20 min ago and they said that my new Town and Country is due to arrive on Monday, February 18th. Chrysler and ISG were extremely easy to deal with. They even told me that if I couldn't find anything on a lot in the DC Metro area that I wanted, they would build me what I wanted....can't beat that!!!!!!
#269 of 838 Re: Canadian Pacificas [david613]
Feb 13, 2008 (4:17 pm)
david613: I am pleased to hear that Chrysler worked it out with you! How much per mile are you having to pay? Did Chrysler give you any idea why they are having a hard time getting the TC fixed?
Good news, glad to hear from you!
#270 of 838 Canadian Pacifica TC/MPG
Feb 13, 2008 (4:30 pm)
Thanks to all that have posted about the TC. I got the service manager to look up the service bulletin and they have ordered the parts. We will see. Anyone experiencing MPG in the 13 range for city driving. OUCH. Especially when I am hearing people getting above 18 MPG in the city. 07 AWD 4.0L 8500kms in cold Canada. Not a lead foot; any thoughts?
#271 of 838 Re: Canadian Pacificas [faschulz]
Feb 13, 2008 (6:07 pm)
Thanks for the advice about the roadtest. Prior to your post, I was not sure if the problem is noticeable right away, or if the car needs to be driven for several days.
#272 of 838 Re: Canadian Pacificas [farout]
Feb 13, 2008 (6:16 pm)
I appreciate your information that the Pacifica is still in production. I had the idea that they stopped producing them at the end of November 2007?
I was able to get my hands on Technical Service Bulletin (TSB) Number 21-002-07 Rev.B. This bulletin involves reprogramming the Power Control Module (PCM) with new software and replacing the torque converter as required. This bulletin applies to Pacificas built on or before December 15, 2006. It appears that Pacificas built after December 15, 2006 have the new improved converter.
#273 of 838 Re: Canadian Pacificas [mrrogers]
Feb 13, 2008 (6:37 pm)
Thereare a few other TSB's that go along with this, reprogram Controler 21-008-07 REV.A and 21-016-07 which was the TC replacement ans reflash. So it appears to me these are more recent than the number you have. Either way the Service manager is talking with Star to see if they want to try a secomt r&r of the TC. I am sure they will find the solution, I have more time than money and I an willing to try again. This Transmission was new for Chrysler as was the 4. L engine. The engine out preformes any V-8 I have ever had. If all eles fails they can replace the whole transmission as far as I am concerned. So I will take it one step at a time, and be thankful for every effort made to correct the problem. I like everything about the PAC except one thing! It isn't paid for yet.
How did you hear that Dec. 15 is the cut off for the new TC/ I have not heard about that. Mine was made on Dec. 12, 2006 3 days short!
#274 of 838 Re: Canadian Pacificas [farout]
Feb 13, 2008 (7:46 pm)
I am sorry that you missed out on the new torque converter by only three days. The TSB 21-002-07 Rev. B states that it applies to Pacificas built on or before December 15, 2006. I am assuming that the Pacificas built after December 15, 2006 have the new improved converter.
#275 of 838 Re: Canadian Pacificas [mrrogers]
Feb 13, 2008 (7:56 pm)
Question? If what they installed on Dec. 3, 07 was not the improved TC, then what do you think it was? I have 2,700 miles on it already from that date and a total miles on the pAC is 10,300 miles. Heck I sure hope what the put in last time was NOT the "new and improved one" or there is a problem. LOL
#276 of 838 Re: Canadian Pacificas [farout]
Feb 14, 2008 (4:30 am)
I would hope that you got the new improved torque converter on December 3, 2007. Since your car is still not okay, it makes me wonder if the new 2007 Pacificas built after December 15, 2007 are okay? The TSB was for cars built on or before December 15, 2007.