Last post on Nov 03, 2012 at 10:29 AM
You are in the Buick LaCrosse
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Buick LaCrosse, Steering, Sedan
#72 of 95 2010 Buick Lacrosse Steering Issue
May 24, 2012 (8:04 pm)
After 5 attempts to fix the steering issues over 6 months, the Buick dealership has not been able to repair the defective steering issues. They have even brought in a GM Engineer with no success. They just keep asking for me to bring the back the car for another try - like a race pit stop.
Since Buick has not admitted the problem cannot be fixed. I have sought help from the BBB Auto Line (http://www.bbb.org/us/auto-line-lemon-law/) . Based on the customer service that I have received from the Buick Warranty Department, I imagine that I will end up in court. I will be parking the car, so I do not go over the 50,000 warranty and buying a foreign car.
After this experience, I will never buy another GM product and will spread the lack of quality to every person that I can.
#73 of 95 Re: 2010 Buick Lacrosse Steering Issue [mcoleman22]
May 25, 2012 (1:16 am)
Sorry, did you post earlier about your problem? I am curious of details. It would seem steering issues would be fixable.
Do read your lemon law carefully. If you have proper documentation of attempts to repair, you should not have issue.
This state has a limitation and that is the first attempt to fix a problem had to have occurred within two years of your purchasing. Unless something has changed in the last couple of years, mileage only effects the percentage of cost for buyback.
In this state I believe arbritation is used and the law is so clear cut that if you have documentation showing three attempts at the same problem you should have no problem. Also you'd have to start the paperwork before the third attempt, so that when they get the car they have also gotten notification that this is there last try, or else.
They might get slick by writing such things on the work order as "could not duplicate complaint." Sometimes that is real, depending upon the problem. I would seek advice from BBB if that is occurring.
State your model and type of PS when you reply. Take the money when the deal is done if you pursue.
I went through the headaches of two lemons in a row. First their is the stress of dealing with dealer visits, then the fact they say can not duplicate. Add in that some repairs came back worse, possibly a bad GM part. Or that you know they are working in the wrong part of the system. Postal anyone? Then you learn they are following GM troubleshooting procedure, OMG. And when the problem clearly exists the GM rep says it does not. Unfortunately the lemon law does not cover psychiatric treatment. After two in a row I was very terrorized about possibly a third. It took me six months before seriously shopping. I had ruled out everything in the GM line. So far, the MKS has been a good purchase. Not perfect, as I would like to have seen a little better gas mileage. Those sort of things. Back issues weighed heavily into decision. I have no idea just how reliable it will be in long run, but if looking for a ride and seat that does not beat you up, you might want to look. It is likely the only vehicle that defies the expert reviews about cooled seats.
Please reply about the PS issue.
#74 of 95 Re: 2010 Buick Lacrosse Steering Issue [e_net_rider]
May 25, 2012 (5:52 am)
I have a 2010 Buick LaCrosse CXL. I did notify the dealership after the four attempt that the fifth attempt would be the last. The dealership has always acknowledge that the steering did have an issue. They have almost replaced everything related to the steering. The dealership has been great to us.
The GM Warranty Department refused to contact me. The GM Executive Office did not seem willing to resolve the problem. We are taking the first steps on arbitration before filing a lawsuit.
#75 of 95 Intermediate Steering Shaft????? ISS
Jun 12, 2012 (11:33 am)
This item dates the "W" body GM offerings, Impala, Grand Prix, Intrigues, and probably the Buick..LaCrosse..and the current Malibu lineup..
Had 3 Olds Intrigues and all were subject to steering issues traced to the ISS part..GM did buy-back the 98 Intrigue after 26k miles..My 1999 and 2002 Intrigues did suffer this condition, but only required a simple replacement. My current 2006 Pontiac Grand Prix GT had 3 ISS replacements by 30k miles, and steering is no problem at 70k..
Ran across a used 2008 LaCrosse CXS w/12k miles and wondered what Buick owners were complaining about and I find steering issues are still an issue..Passed up a 2011 Malibu LTZ V-6 last week, 10k miles, after reading that steering issues are common..Been there too many times..Passed up on the Malibu at $14,500.. and the Buick is still sitting on the lot..Both cars are loaded, leather and sunroof..The Buick draw back is the 200hp engine..still under warranty..
Really can't see GM buying back on any of these steering issues..My 98 Intrigue had steering rack issues also coupled with braking problems..
I prefer to buy very low-mileage cars instead of new in the current business climate, keep 3 in the garage, one rests and 2 are driven..
#76 of 95 Re: Intermediate Steering Shaft????? ISS [motorcity6]
Jun 12, 2012 (5:59 pm)
Buy back might fall under lemon and here it seems to be any defect. If it is safety related might be arguable. An electric power steering that about once per thousand miles tries to steer the vehicle to the right with all the power the system has is clearly dangerous. Loose linkage that allows the vehicle to wonder is dangerous, especially at normal speeds and unpredictably. It is certainly bad that GM lets some known issues run for years and even re-create them in later models is bad for the buyer.
Even Ford seems to have issues that way. Looseness/play in steering. The first Taurus were OK, but second generation they change a component in the steering shaft. To take of any play in the slide shaft, they use a feathered edge nylon/plastic device. The feathered edges become weak and break off at relatively low mileages. Typically way before 100K miles. With changes in other steering components, the steering has less self-holding capability and a small input from the road results in play. Can almost be like a shudder and combined with other factors such as gusty wind or passing vehicles. As the problem progresses, you will go through white knuckle driving, not good.
Can be very dangerous. Alas, I feel a slight play in Lincoln MKS, suspecting Ford is using that device in the steering of this vehicle. Watching very carefully currently. I've had a couple of incidents and wonder about a fix. I'll ask dealer what they know of it.
What sort of braking issue?
#77 of 95 Re: Intermediate Steering Shaft????? ISS [e_net_rider]
Jun 15, 2012 (9:39 am)
Braking issues on the 98 Intrigue,started around 3k on the rear brakes, replaced rotors and pads..Rotors had a tendency to warp easily, mainly due to over torquing the lugs..However at 3k mi they were out of the assembly plant..This car never stopped due to mechanical problems or left me stranded..The GM buyback was very calm, no legal eagles involved or any yelling. I did have some conversation with some outfit in Virginia handling the Lemon law.. I did run across an article on Edmunds where they had long-term tested a 1998 Intrigue with the same issues and that was forwarded..
All things considered the Intrigues were good cars and the 1999 along with the 2002 had the V-6, 4 valve alum blocked engine used only in Intrigues and some Auroras..The 2002 went 120k w/o any mechanical issues..Having owned 53 cars to date and probably driven 2 million miles, I can only say that some rides were better than others with my all-time favorite being a 71 SS350 Camaro that did 90k mi in 18 months, and the 74, 76, and 77 Grand Prix LJs w/big-block V-8s..Another favorite was my 1950 Ford Crestliner, V-8, tranny w/overdrive, dual carbs, and exhausts..
The only foreign entries were 2 Porsches, 1958 and 59, 356 Super coupes, purchased in Germany and driven some 60k miles, the 59 was brought back to the states and sold..In the old days the autobahn was a blast, now it's a socially run farce of regulations..
Buicks are not my passion car, had a 73 LeSabre w/455 V-8, suffered rod knock from 1st day, Buick took the motor apart several times and warranted the car forever. Bought wife a new 87 Electra T-Type, sold after 30k miles, Had a 92 Regal GS for 95k miles, and a 94 LeSabre for 110k..
New Buicks are overpriced, too heavy, and gutless creatures and my Florida dealer is on my "short list."
#79 of 95 Re: Intermediate Steering Shaft????? ISS [motorcity6]
Jun 15, 2012 (10:16 am)
New Buicks are overpriced, too heavy, and gutless creatures and my Florida dealer is on my "short list."
Little harsh there? I find my 2012 LaCrosse to be just fine. 0 to 60 in under 7 seconds is hardly "gutless"
I'll agree it is a bit heavy, but otherwise a nice effort and one of the best GM cars in well over a decade.
#80 of 95 Re: Intermediate Steering Shaft????? ISS [motorcity6]
Jun 15, 2012 (10:18 am)
ARGHHHHH! Beg to differ. The 3800 V-6 that GM used for more than a decade in many cars was a Buick proprietary engine prior to the generic approach designed by the beancounters to cut cost. Great engine until the same beancounters endorsed the plastic plenum on the aluminum intake on the cast iron block - can you say expansion coeeficient problems?
GM has had good if not great engineering, good bodies (Fisher Body), and very good engine designs prior to the pre-bankruptcy management fiasco.
Any car company can have misfires, bad designs or poorly assembled parts platforms that result in "bad" models. GM surely had its share over the years (Vega, Corvair, Cadillac 4.1L aluminum engine, iceburgh alternator, plastic plenum on various engines, and diesel engine conversions from gas) as did the other makers. We now have many good choices in the market, mainly due to competition - both domestic and foreign brands.
#81 of 95 Re: Intermediate Steering Shaft????? ISS [tjc78]
Jun 17, 2012 (3:58 am)
Sorry about the slam on Buicks, you must have the 3.6 power??? Big $$$$s.
My biggest money Buick was a 81 Riveria V-8 which I kept for about 20k mi and dumped.. Still had the original factory oil in the crankcase when I sold it.
The 94 LeSabre I picked up at a Chevy dealer with 3k miles, GM employee trade in, bargain priced, and at 50k miles had the Buick dealer installed 4 Monore heavy-duty struts which cured some of the inherent sloppy handling of a Buick. Traded the car away around 110k..
Good Luck on your 2012 Lacrosse!!!!!!!