Last post on Nov 03, 2012 at 10:29 AM
You are in the Buick LaCrosse
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Buick LaCrosse, Steering, Sedan
#64 of 95 Buick LaCrosse defect in intermediate shaft
Jan 27, 2012 (11:10 am)
I got an estimate today for $450 to replace the defective intermediate shaft in my Buick. I am upset because there is no recall for this part and it's defective in, not only Buicks, but the following GM models:
2001-2004 Buick Regal, 2005-2008 Buick LaCrosse, 2000-2008 Chevrolet Impala, 2000-2007 Chevrolet Monte Carlo, 1998-2002 Oldsmobile Intrigue, and 2004-Pontiac Grand Prix.
It seems to me that GM had a known defect in the intermediate shaft for a number of years, 1998 through 2008 did nothing about it. Ten years is just too long to ignore a problem. Now I have to pay, as well as many others, for their known defect. I've always enjoyed my Buicks but next time I buy a car it will not be a GM product. I'm tired of their flagrant disregard for their customers. If other car companies can engineer their products correctly why can't GM? Why do I have to pay for a part that's been defective all this time, and why isn't there a recall on the part?
#65 of 95 Re: Buick LaCrosse defect in intermediate shaft [judy63]
Jan 27, 2012 (11:35 am)
You are absolutely correct...they made me pay for mine also and because of that I will NEVER buy a GM car again no matter how much BS they send me in the mail begging me to buy a car.Screw them cheaters !
#66 of 95 Re: Buick LaCrosse defect in intermediate shaft [judy63]
Jan 27, 2012 (12:32 pm)
If we can establish a Service Request for you through Customer Assistance, please send us an email with more information, including your name/Edmunds username, contact information, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
GM Customer Service
#67 of 95 Re: Buick LaCrosse defect in intermediate shaft [judy63]
Jan 27, 2012 (12:48 pm)
To judy63: you are getting screwed by GM as many others are because this part was covered under warranty a few years ago. Mine was replaced twice and it never cost me a cent. Either your dealer does not want to fight for you or has been told by GM not to cover this under warranty any longer. The reason GM has not done anything - not everyone complains about such things so it costs them less, than to upgrade the new vehicles with the improvement.
I asked the local dealer if the problem still exits in 2011 (before buying a new car) and was told it still is a problem. I bought a Ford Taurus and it is much better than my Buick LaCrosse. What a shame - they pay their executives way too much and cheat those that purchase their cars.
#68 of 95 Re: Buick LaCrosse defect in intermediate shaft [Buick_guy]
Jan 27, 2012 (2:00 pm)
My dealer told me the sound would go away after a while....when it didn't go away I called him back but the dealership closed. I called another dealership and they told me it wasn't covered......That dealership is closed now also ! Great way to give customers the run around !
#69 of 95 Re: Buick LaCrosse defect in intermediate shaft [judy63]
Jan 27, 2012 (2:14 pm)
It seems you are right about one thing, the bean counters that tell corporate it is cheaper not to fix. And then you have the decision makers whose megamillion bonuses are determined by profits within their contract. Some even design their contract so they can run it in the ground and do a quick turnaround to benefit themselves. And then there are the unions with their own beauracy that benefit by protecting warm bodies. Some of them I'm not real sure about being warm and likely voted in Chicago, several times.
In a nutshell, they need to make better contracts and sweep away some of the old. Maybe even visit Chicago for some help with some contracts.
Joking aside, it is no fun to be taken advantage of with bad intentions. The day for them will come. Just be prepared for bailout kings to ill spend more of your tax money.
There is absolutely no reason to allow shoddy parts design destroy a company. Some heads need to be rolling at GM from my last two experiences. Unfortunately, when it comes to defective parts, it is considered "no harm, no foul." Both of those last two, GM, certain problems could have gotten me maimed or killed. It was just a matter of timing. Seconds earlier or later, I could have been met with something much bigger in the middle of that intersection. So I guess I was a bit lucky that I could apply the lemon law to prevent further incident. But on one of them, not so lucky for that buyer. She tracked me down when she finally got the title. She was having issues and they neglected to inform her it was a lemon.
Vote with your dollars.
I certainly agree with what seems to be a long history with steering column. You can start by putting together your own well documented version and sending to NHTSA. I'm not to sure of some of their employees from what I've read in case files.
Since you have a long list of vehicles, I'd certainly listen if you were able to draw correlation. Part number lists are available and from that you should be able to track to manufacturer of the part for the end vehicle. All brands can not make all parts in house.
And you might be able to add 2011 Lacrosse CXS to list. They change the column on mine because the lock broke. Later GM came with a simple fix. But in the changing, either from bad mechanic or bad part, it developed dangerous play in the steering. Enough that contour changes of the road surface were enough to put you across the line. I come close to side swiping a couple of vehicles.
#70 of 95 Re: Buick LaCrosse defect in intermediate shaft [freddy515]
Jan 27, 2012 (2:26 pm)
That is one way to look at it.
But here is another, and I know it to be true.
Dealerships have rating cards from GM. They get GM angry, they get that kind of rating. GM tells them what repairs are authorized or not. If they want to stay in GM's graces, they abide. (Actually probably have to kiss ___) I asked one dealer owner about their connection with GM. Does GM listen? His answer was astoundingly honest. Yes they listen, but they are much bigger than us. And you know which way crap flows.
The closing of those dealers may not have been their own wish. Another case of the bean counters?
A parting thought. A warranty is only good if it is honored.
#71 of 95 Re: Buick LaCrosse defect in intermediate shaft [judy63]
Jan 28, 2012 (6:39 am)
Totally agree. I own an '05 LaCrosse which I suspect has the same problem. The GM customer service rep on this forum advised me to take the vehicle in for an inspection and if the dealership can hear/see the problem, then MAYBE, just MAYBE , GM would cover PART of the cost to replace the bad equipment. Gee, wouldn't that be swell? If/when it becomes absolutely necessary to have my problem addressed, I will fix it on my own dime. However, I will NEVER buy another GM product and I will bad-mouth GM to anyone and everyone who will listen.
#72 of 95 2010 Buick Lacrosse Steering Issue
May 24, 2012 (8:04 pm)
After 5 attempts to fix the steering issues over 6 months, the Buick dealership has not been able to repair the defective steering issues. They have even brought in a GM Engineer with no success. They just keep asking for me to bring the back the car for another try - like a race pit stop.
Since Buick has not admitted the problem cannot be fixed. I have sought help from the BBB Auto Line (http://www.bbb.org/us/auto-line-lemon-law/) . Based on the customer service that I have received from the Buick Warranty Department, I imagine that I will end up in court. I will be parking the car, so I do not go over the 50,000 warranty and buying a foreign car.
After this experience, I will never buy another GM product and will spread the lack of quality to every person that I can.
#73 of 95 Re: 2010 Buick Lacrosse Steering Issue [mcoleman22]
May 25, 2012 (1:16 am)
Sorry, did you post earlier about your problem? I am curious of details. It would seem steering issues would be fixable.
Do read your lemon law carefully. If you have proper documentation of attempts to repair, you should not have issue.
This state has a limitation and that is the first attempt to fix a problem had to have occurred within two years of your purchasing. Unless something has changed in the last couple of years, mileage only effects the percentage of cost for buyback.
In this state I believe arbritation is used and the law is so clear cut that if you have documentation showing three attempts at the same problem you should have no problem. Also you'd have to start the paperwork before the third attempt, so that when they get the car they have also gotten notification that this is there last try, or else.
They might get slick by writing such things on the work order as "could not duplicate complaint." Sometimes that is real, depending upon the problem. I would seek advice from BBB if that is occurring.
State your model and type of PS when you reply. Take the money when the deal is done if you pursue.
I went through the headaches of two lemons in a row. First their is the stress of dealing with dealer visits, then the fact they say can not duplicate. Add in that some repairs came back worse, possibly a bad GM part. Or that you know they are working in the wrong part of the system. Postal anyone? Then you learn they are following GM troubleshooting procedure, OMG. And when the problem clearly exists the GM rep says it does not. Unfortunately the lemon law does not cover psychiatric treatment. After two in a row I was very terrorized about possibly a third. It took me six months before seriously shopping. I had ruled out everything in the GM line. So far, the MKS has been a good purchase. Not perfect, as I would like to have seen a little better gas mileage. Those sort of things. Back issues weighed heavily into decision. I have no idea just how reliable it will be in long run, but if looking for a ride and seat that does not beat you up, you might want to look. It is likely the only vehicle that defies the expert reviews about cooled seats.
Please reply about the PS issue.