Last post on May 07, 2013 at 1:21 PM
You are in the Buick LaCrosse
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Buick LaCrosse, Engine, Sedan
#24 of 30 Re: My 2011 LaCrosse won't start [bill925]
Aug 10, 2012 (10:58 am)
Hi, yes I am having a similar problem with my 2011 Buick Lacrosse CXS that was purchased brand new. This problem occurred around 5,000 some odd miles in February of 2012 and it is now August of 2012. My car has been in and out of the dealership over numerous days. (It will be a total of around 48 days now, which is completely ridiculous.) It has died on the highway twice with no electronics/brakes/steering, putting my safety in danger as well as others. The car is also having problems not starting and has been a frequent problem. They have replaced body control modules, frayed wires under steering column, key less entry modules, and media center modules. They are trying everything in the book to avoid classifying it as a lemon. Mind you that this car has also had quality assurance issues such as the bumper being misaligned with the vehicle, the back covers of the entertainment system DVD seat covers popping off, plastic of console coming off, and a rattling in the wheel well brake shield covers. This car is brand new and has been having all of this issues! There is no reason for a vehicle to be brought into service that many times!So with that said, I have began documenting everything closely. I have written a letter to GM demanding the buyback of the vehicle and explaining all of the problems. (remember to keep copies of everything) I also went to BBB Autoline to file a complaint as I am working with them diligently. The manufacturer still has yet to do anything but try and "diagnose" the vehicle for problems that keep occurring. I am now using the lemon law to fight them! It has clearly gotten out of control with their lies and I am tired of it. I should not pay for a car that does not deliver what is promised and puts me and others in an unsafe, unreliable predicament. I will now be using the Magnuson-Moss Warranty Act under Texas lemon law to finally put a stop to this. If you do not fight for yourself these companies will continue to deliver poor customer service and promises to a naive consumer who trusts them! It's time to do something about it, and I will!
#25 of 30 Re: My 2011 LaCrosse won't start [fastnfurious18]
Aug 10, 2012 (12:04 pm)
Hello back, My Lacrosse Super is a 2008, purchased new in Oct 2008. My warranty is soon to expire and I'm still havcing problems. My latest(2nd) won't start episode was in April, this year. The dealer couldn't find any problems after keeping the car the whole day. Told me to bring it back the following day. They removed the battery and put in the refrigerator for a number of hours and concluded the battery was bad. They changed the battery and no problems since, with starting and everything going dead , including not releasing the key. Other problems though, like not being able to read the instrument panel because the lights go dim (no fix), steering intermediate shaft replaced, Power steering rack and pinion replaced twice. The first rack was a rebuilt unit and went bad in 2 weeks. The 2nd(also rebuilt) seems to be OK since June 25, although I'm now getting a scraping noise when I turn my steering wheel. I called Customer Assistance a few times but don't ever get any satisfaction. Just excuses.
#26 of 30 Re: My 2011 LaCrosse won't start [dasher3]
Aug 10, 2012 (12:30 pm)
>like not being able to read the instrument panel because the lights go dim (no fix),
Is the automatic headllight system turning on the lights, which reduces the dash lights to the nighttime settings per the variable dimmer switch on the dash? Try turning that up as high as it goes without turning on the courtesy lights.
Or does it have the setup where the headlights are turned on when the WIPERS are on and that is reducing the dash illumination to the nighttime settings per the variable adjustment?
#27 of 30 Re: My 2011 LaCrosse won't start [dasher3]
Aug 13, 2012 (4:37 pm)
Do you have a current case open with Customer Assistance at this time? If you wanted for us to look into it further, please email your case number or the last 8 of your VIN to us at socialmediagm.com
Sarah, GM Customer Service
#28 of 30 Re: New Lacrosse stalling ie going dead... any ideas ? [csesa]
Nov 01, 2012 (1:18 am)
be glad you leased it, is all I can say.......funny how GM & their dealerships know nothing about this (owner of a 2011 buick lacross cxs) yet quite a few of us are expericencing the same problems!
When I ordered my car the dealership was so concerned with the survey as to how they did? I remarked the true test comes with the " service " after you have driven off the lot with their (now yours) 40 thousand dollar ride.
Needless to say, they are failing miserably
Why no survey now?
Time to get your head outta the sand GM & Your Dealerships
Read these Blogs, cuz we know you do.
From a long time supporter of American Made.
Imported from Detroit.
#29 of 30 Re: New Lacrosse stalling ie going dead... any ideas ? [texds]
Nov 01, 2012 (8:06 am)
I'm unsure from your post if you have a current concern with your LaCrosse at this point, or if you have had an unsatisfactory service experience with your dealership. If either of the above is true and you would like for us to look into this further for you, please contact us via email at socialmediagm.com with more information (including your name and contact information, summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
#30 of 30 Re: My 2011 LaCrosse won't start [bill925]
May 07, 2013 (1:21 pm)
This sounds like the identical issue I am currently having with my 2012 Lacrosse. This is the 3rd time into the dealer for the same issue, car won’t start. Dealership has been great with keeping me in one of their cars and GM actually flew a Engineer out to look at the car. One week later they still are not sure what the cause is. The fix was "replace another computer module". If it stalls again I am going to ask GM to buy it back.
Bill925, what was your outcome?