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Suburban Tahoe Vibration Problems

195 messages,  Last post on Apr 11, 2013 at 11:37 AM

You are in the Chevrolet Suburban & Tahoe Forum.

What is this discussion about? Chevrolet Suburban, Chevrolet Tahoe, Chevrolet Silverado 1500 SS, SUV

Messages Page 19 of 21

#173 of 195 Re: 2012 Suburban LTZ 2WD 1/2 Ton [stan99] by 68mustang

Sep 17, 2012 (4:22 am)

Replying to: stan99 (Sep 16, 2012 11:06 pm)
That sucks that you couldn't find one that didn't shake. My wife will no longer drive it, she is concerned that the shaking is causing something else to fail.
We have already made several calls into GM, we have a case number and now that we have moved this issue to the BBB we now have a new case number and someone new to tell our story to. (as if we have nothing better to do!) The dealers that we brought our truck to, one will no longer service the truck (for anything) and the other one will no longer even write the truck up for the shaking issue. The BBB and GM have asked if I would be willing to have an independent service tech. drive the truck. We agreed and they are scheduled to do this today. We have also started with the NY New Car Lemon Law, We are keeping the truck under 12K miles because if we do win the case GM has to pay us back the full amount. GM rep. did call me prior to resolve this, they offered 24 months of FREE oil changes to fix this, that's right Oil Changes, Unreal!! My wife and I have ALWAYS bought AMERICAN Made! For over 25 years it has been a GM product. My 1st car was a Chevy. Now she wants to dump the Tahoe, win or lose and buy a Honda Pilot!

#174 of 195 Chevy Vibrations by 68mustang

Sep 18, 2012 (10:45 pm)

I would suggest going through the lemon law. That is going to be our next step. We went through the BBB and they sent an independent mechanic to test drive. He said he didn't feel the vibration but there is an engine misfire. He doesn't go into detail as to the feel of the engine misfire (maybe causing the vehicle to vibrate), but I am trying to clarify that with them. We are going through arbitration next through the BBB. But we have the unique opportunity to delay going through the lemon law, and I say this because i drive a smaller vehicle in the good weather since I drive 174 miles/day to go to and from work. If you put more than 12000 miles on your vehicle and if you win under the lemon law they can discount the purchase price of the vehicle. I really think it stinks that for some people this may be there only vehicle and they have to endure the feel of that while driving every day AND decrease the value of the vehicle benefiting big GM who could care less how you get to work and what the driving experience is on the way there.

#175 of 195 Re: Chevy Vibrations [68mustang] by prontohr

Sep 19, 2012 (10:03 am)

Replying to: 68mustang (Sep 18, 2012 10:45 pm)
Funny that you mention the LEMON LAW! I feel we are heading down the same road.
So here is my update;
I have been driving the General Manager's vehicle, a 2013 Chev Tahoe LTZ, and this one has a different vibration but only felt on the steering wheel, not too bad, but if definatly has a miss fire that is noticeable when at a stop. Go figure.
So I just called the dealership to find any status with my Tahoe.
Since doing the tire rotation, balancing, marking rims and tires and re-testing did not solve the issue, a new drive shaft was ordered. It is my understanding that the new shaft was installed and the problem still exist.
Now the shop will replace the tires completly and is waiting for additional advice from GM. Stay tuned.

#177 of 195 Re: 2010 Chevrolet Tahoe vibration [cavemanauto] by john603

Sep 25, 2012 (6:17 pm)

Replying to: cavemanauto (Mar 30, 2010 11:43 am)
My vibration actually started when I had the front end aligned and put new tires on. The vibration had never been there before.

#178 of 195 Re: Vibration [richbike] by john603

Sep 25, 2012 (6:31 pm)

Replying to: richbike (Oct 13, 2008 7:15 pm)
I just installed a set of these $1,200 Michelin tires and that is when the problem started. I have had them balanced 4 times in 3 weeks now and even had another set of tires installed. Problem is still there. I have spent 6 hours sitting in the tire store getting all this done. I NEED HELP!

#179 of 195 YUKON VIBRATION PROBLEMS by john603

Sep 25, 2012 (6:34 pm)

One more thing. The last two times they balance the tires, we go for a 15 minute test drive and the tires were removed and balance checked. They are out of balance.
 
PLEASE HELP!

#180 of 195 Re: Frustrated Tahoe Owner [prontohr] by prontohr

Sep 26, 2012 (12:52 am)

Replying to: prontohr (Sep 15, 2012 7:52 am)
UPDATE:
My Tahoe was at the shop for a week, on Monday 24 Sep, 2012 the regional GM rep, or something like that, apparently visited the dealership and troubleshooted my vehicle. After several tire balancing, rotating and road tested (about 200 miles) they settled with replacing one (1) tire. The shop informed me that upon replacing the so called defective tire they, yes "THEY", could not detect any more vibration. As I picked up my vehicle I was asked to do a road test with the Service Manager, so I did. The initial drive was somewhat positive because the road is uphill, I felt the vibration still present but gave it the benefit of the doubt. On the way back I informed my passenger, the service manager, that the vibration was still there. Of course, he didn't feel anything. So I was told to do some more driving, to put some miles on it and report back my findings.
Well, I've done that and the vibration is still there. There is no way to convince my mind to over run what my whole body feels. There's no way to make myself believe that it's ok to drive $60,000+ down the road knowing there is a problem and I'm just to suck it up and live with it. I'm looking for solutions and not more excuses. I firmly believe they don't know where and how to fix this issue.
I will be returning back to the dealership when the sun comes up.

#181 of 195 Re: 2010 Chevrolet Tahoe vibration [john603] by 68mustang

Sep 26, 2012 (6:53 am)

Replying to: john603 (Sep 25, 2012 6:17 pm)
Ours started the day we bought it. The dealer located the one my wife wanted. When she drove it she felt it. She didn't want to sign for it, our salesmen told us that if it was still there in 500 miles they would replace them. Keep in mind that we have been doing business with this dealership and salesmen for over 5 years. Anyway It never went away, they replaced the 4 tires and low and behold the shaking was still there. The dealer knows its there, we have taken it to 2 dealers and they both know its there they have felt it several times. When we pushed them to FIX it, (the dealer and GM) they decided now it is the normal function of the vehicle or it is within manufacturer specification(s) (I like that one) and then there is, "its within tolerance" (who's tolerance, was my question?) Well we moved forward with the BBB and have a date in Oct. in my state you have to do this first. If that doesn't work you can move forward with the Lemon Law.

#182 of 195 Re: 2010 Chevrolet Tahoe vibration [john603] by gmcustsvcsarah

Sep 26, 2012 (7:05 am)

Replying to: john603 (Sep 25, 2012 6:17 pm)
Good morning john603,
 
It looks like you've been working with your dealership on this and are having some difficulties getting things resolved. If you wanted for us to check into this further, please contact us via email at socialmediagm.com (include your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).
 
Sarah, GM Customer Service

Messages Page 19 of 21

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