Last post on Jul 19, 2013 at 2:41 PM
You are in the Chevrolet Suburban & Tahoe
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Chevrolet Suburban, Chevrolet Tahoe, Chevrolet Silverado 1500 SS, SUV
#165 of 198 2012 Suburban LTZ 2WD 1/2 Ton
Sep 15, 2012 (2:32 am)
I purchased a new 2012 Chevrolet Suburban LTZ 2WD 1/2 Ton on August 3, 2012. I live in the Houston Area. The vehicle had 3 miles on it when I test drove it. I could feel the vibration during the drive but I fell for the "oh it is just the tires as the vehicle had been sitting for a while". We will balance the tires and get this taken care of. Well to make a long story short, they didn't get the problem fixed after bringing it to the dealership 4 times and the problem is not fixed. The last thing done was the dealer put a set of Michelin LTZ M/S 2's on it. This helped some but the problem is not fixed. I contacted GM and they had a person call me. He contacted the dealership and the dealership told the GM rep that they could not duplicate the problem. Strange in that the dealership had already admitted there is a problem and have not fixed it yet. The GM rep said the there was nothing else he could do. I ask him a few question and it was sad at the responses from a GM Rep. First of all he said that he didn't really work for GM and that he worked for another complain by the name of "Minex" or "Manex". This was another company that GM had hired to take complaint. This was the most awful experience I have ever had and the bottom line is he said that there was no one else for me to talk to in which I knew better but as of today September 15, 2012 he has closed my case so I will have to escalate this more. The vehicle has less than 3000 miles on it and paid over$50K USD for this new vehicle and it is awful. Any suggestion from anyone out there, please respond. Is this what GM has come to?
#166 of 198 Re: 2012 Suburban LTZ 2WD 1/2 Ton [razorback3]
Sep 15, 2012 (5:33 am)
If you can get the dealer to investigate further I would look at the driveline versus the tires. After ours blew the mechanic stated they have had some problems with them and there is like a drive shaft inside of a driveshaft if that makes any sense. Regardless, once the driveshaft was replaced we are smooth as silk, I was an inch away from filing a lemon law claim, etc and would have if the drive shaft hadn't broke. Good luck - definately going with a different brand on our next vehicle. Tired of all the mess with GM.
#168 of 198 Re: Frustrated Tahoe Owner [stan99]
Sep 15, 2012 (6:52 am)
Hello my newly found friends. It looks like we are united on the same cause. Here is my update.
After my Tahoe got tires balanced and rotated the problem still exist. On Friday 15 Sep, 2012 I drove it back to the shop and although my vehicle had been there all day I was not given an update until 4:30pm. Ridiculous. Well, the dealership needs to do more testing. This time they will re-balance the tires, mark the tires and rims, road test and recheck because the tires may slip from the rim and may also loose the balancing weights. Go figure, how safe is this?
If the tires and rims do not slip, this time, then they will replace the drive shaft. I was asked to take a drive with the technician so that I could point out exactly what the vehicle is doing. Well, yeap, the tech noticed and felt the vibration. So to all of you: No, WE are not crazy or making up things.
The new testing and maintenance will take a couple of days but i can't be without wheels so I headed back into the dealership show room and spoke directly with the new sales manager who is also the overall dealership manager.
I explained my situation and asked me to allow him time to address the issue. My point to him was simple, i don't want this vehicle even after it is fixed. I have a bad feeling that it may happen again.
So he gave me his personal 2013 Tahoe LTZ for the weekend as a loaner.
I will put this loaner through the test and report back. What a headache, and class action? I think I see it coming up on the horizon!
#170 of 198 Re: 2012 Suburban LTZ 2WD 1/2 Ton [razorback3]
Sep 15, 2012 (8:02 am)
Hello there razorback3,
We're sorry to hear how dissatisfied you are with your new Suburban and see that you have worked with Customer Assistance on this. Would you please send us an email with your Service Request number (or the last 8 digits of your VIN) so we can check into this further? Have you tried going to an alternate dealership for a second opinion?
GM Customer Service
#171 of 198 Re: Beyond frustrated [schooners]
Sep 15, 2012 (11:23 am)
Customers with a bad experience will tell EVERYONE."
I told everyone about my bad experience with a Chrysler/Dodge product from 1995, and yet, they somehow manage to stay in business repeatedly making crappy products.
How in the world do companies that cause these hassles and problems stay in business??? I have no idea!
Oh wait, Politicians deemed it a good idea to use OUR tax money to bailout these companies; in some cases, multiple times (for Chrysler).
#172 of 198 Re: 2012 Suburban LTZ 2WD 1/2 Ton [razorback3]
Sep 16, 2012 (10:06 pm)
You sound like you are in the same position I was in....I drove the truck back within 30 min of leaving the dealer ship and they did balance the tires. That was the start of a very long process.
I also have LTZ...drove 10-15 other suburban’s and all had vibrations. Granted some were different but there were two with the exact same as mine. I gave up trying to find one without vibration. If you have all this documented with each trip and you want to take it further you will have a case but it will be a pain. You have to get in touch with a GM rep. I was dealing with two GM reps as I had two different dealers (in Houston) acknowledge the vibration.
The bottom line is GM cannot fix it and do not know how to fix it (or if GM does know, they are not telling anyone). I do not see how they can just let this go with so many people having issues. I personally think they just cannot get dampening right but the magnetic ride on the Cadillac seam to solve the problem from the ones I drove but they wanted another $15k to change to Cadillac. I even asked if they would put the magnetic ride on or look at getting a cost for it. I was looking for solutions and GM needs to step up and find one. GM came back and said it would be too complicated, one off, and would cause future issue for GM to work on the truck. Nice way to say….that may work….but too much of a hassle for us.
So you will have to fight it with GM to buy it back (this may take you hiring an attorney but work with GM rep first), try to find another truck with a different vibration that you will just live with...I am the chump that ended that way. It was causing me a lot of pain and being transferred to my family…I had to work something out and move on. GM (Government Motors) will not be on the top of my list for my next car/truck.
My company has a service where they will pay for a consult with Attorney. I used the service but did not hire her. Her advice was to do everything you can to work it out and keep documenting. If you cannot work it out she will take it the case. I got to the point where my time was more valuable.
#173 of 198 Re: 2012 Suburban LTZ 2WD 1/2 Ton [stan99]
Sep 17, 2012 (3:22 am)
That sucks that you couldn't find one that didn't shake. My wife will no longer drive it, she is concerned that the shaking is causing something else to fail.
We have already made several calls into GM, we have a case number and now that we have moved this issue to the BBB we now have a new case number and someone new to tell our story to. (as if we have nothing better to do!) The dealers that we brought our truck to, one will no longer service the truck (for anything) and the other one will no longer even write the truck up for the shaking issue. The BBB and GM have asked if I would be willing to have an independent service tech. drive the truck. We agreed and they are scheduled to do this today. We have also started with the NY New Car Lemon Law, We are keeping the truck under 12K miles because if we do win the case GM has to pay us back the full amount. GM rep. did call me prior to resolve this, they offered 24 months of FREE oil changes to fix this, that's right Oil Changes, Unreal!! My wife and I have ALWAYS bought AMERICAN Made! For over 25 years it has been a GM product. My 1st car was a Chevy. Now she wants to dump the Tahoe, win or lose and buy a Honda Pilot!
#174 of 198 Chevy Vibrations
Sep 18, 2012 (9:45 pm)
I would suggest going through the lemon law. That is going to be our next step. We went through the BBB and they sent an independent mechanic to test drive. He said he didn't feel the vibration but there is an engine misfire. He doesn't go into detail as to the feel of the engine misfire (maybe causing the vehicle to vibrate), but I am trying to clarify that with them. We are going through arbitration next through the BBB. But we have the unique opportunity to delay going through the lemon law, and I say this because i drive a smaller vehicle in the good weather since I drive 174 miles/day to go to and from work. If you put more than 12000 miles on your vehicle and if you win under the lemon law they can discount the purchase price of the vehicle. I really think it stinks that for some people this may be there only vehicle and they have to endure the feel of that while driving every day AND decrease the value of the vehicle benefiting big GM who could care less how you get to work and what the driving experience is on the way there.