Last post on Jul 19, 2013 at 2:41 PM
You are in the Chevrolet Suburban & Tahoe
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Chevrolet Suburban, Chevrolet Tahoe, Chevrolet Silverado 1500 SS, SUV
#157 of 198 Re: 2012 Suburban vibration issue [schooners]
Aug 29, 2012 (6:37 pm)
I have bought Chevy vehicles for over 25 years. I had a 2003 Tahoe and 2005 Suburban and neither shook. Now I bought a 2011 Tahoe and it shakes at both low and high speeds. Have only had it for 9 months and have had it in the shop numerous times. We test drove 4 other vehicles on the lot and they all shake. When we first bought ours they said that there we flat spots in the tires and they would go away. Well after 500 miles and still shaking they replaced the tires. We have been dealing with 2 different dealerships and even have talked to regional GM reps and they aren't making any good offers to help fix the issue. We are looking to use the Lemon Law. Just emailed an attorney tonight. Have you gotten anywhere? (I know it's only been about a week since your post but wondering if you have had any luck).
Aug 29, 2012 (9:53 pm)
Hey 68mustang (and others following this saga) ...
Well, we've hit a brick wall. GM won't talk to us. Apparently once the engineers look at it and make a decision, they won't even discuss the issue anymore. So we took the Suburban to a second dealership in the area here and were told that: 1. they felt the vibration and recommended swapping out the tires (at a cost to us. reason covered in #3); 2. upon inspection to fix said vibration issue, they noticed that the original shop damaged the rims we have; 3. there was no record in our file that tires were swapped out at the first dealership so we're no longer covered under warranty for tire problems; and 4. oh, but now that you're here, we'll go for a ride with you so you can show us what exactly you're talking about -- "oh THAT? that vibration is normal, so there's nothing we can do to fix it." WTF?
We met with the owner of the dealership we purchased from and he won't budge on this either. He said that "this is just how they drive." He's offering to swap out the vehicle - for the low trade-in price and paying for the new vehicle - some deal! Hahahahaha!!! Not. Basically, those of us that feel this vibration are a small percentage of the owners that have issue with it. Not enough of a percentage of owners for GM to even care about this problem. Damn us for wanting quality!
We told the owner that we were going to consult with our lawyer before we make any decisions. I do NOT want another Suburban (or Chevy product) - especially if this is "normal". As of now, it looks like we'll either have to continue to pay for a product that drives us insane, or eat it and unload it. I'm livid.
The best part was - the two dealerships we had the Suburban at so far, apparently hate each other and talk smack about each other to us. Awesome professionalism!
Hope you have better luck. I'm waiting to hear back from our lawyer still. Let me know if you find out any other options.
#159 of 198 Frustrated Tahoe Owner
Sep 10, 2012 (8:30 am)
Hello there, I have read your comments and now I see that I'm not the only one. We recently purchased a 2012 Chev Tahoe LTZ. After testing the GMC we liked this interior better.
I drove my new truck around town and all was fine, but when we hit the road the vibration was noticed right away. I'm running the same 20" that it came with. The local dealership just informed me that my Tahoe was tested and compared with others in their lot and all ride the same but they will re-balance the tires. Not the answer I was looking for.
I should have listened to the wife and purchased what she liked, the Infinity QX56, but I wanted to stay American made so I'll have to hear it even more.
If you have any input, suggestions please share!
#160 of 198 Re: Frustrated Tahoe Owner [prontohr]
Sep 10, 2012 (9:19 am)
On Asphalt road it will ride pretty smooth but still have a slight vibration but the only thing that really helped get to that point was the Michelin tires. Even today it is not as it should be with the new truck but I like the looks of the truck over anything else out there as I looked at everything from $30-80k and there was nothing else I wanted to purchase. I ride in a friend’s 10 yr old Suburban and it has a better ride than the new ones by a long shot when it comes to highway smoothness and no vibrations. Basically I had to make a decision on fighting in court (of which I did get a consult and had a case) but did not want to go through even more hassle as it already put strain on my Family (3 months of hassle) . So I found one that had a different vibration that did not give me a head ache. It will be a big question for me when I buy my next one but I have made the best of it.
#161 of 198 Re: Frustrated Tahoe Owner [prontohr]
Sep 12, 2012 (7:43 am)
Good morning prontohr,
We're sorry that your new Tahoe is turning out to be a frustrating vehicle for you. If you would like for us to check into this further, please email us the following information at socialmediagm.com: your name and Edmunds username, your phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service
#162 of 198 Re: Frustrated Tahoe Owner [prontohr]
Sep 12, 2012 (8:25 am)
Another note. GM can not fix the vibration problem. They can put a device on the truck that will measure the vibration and then want to tell you it is normal vibration with in specification. They will not give you the specification or be able to explain why it is normal. Vibration felt in the seat of the truck is not normal....they will say yes there is a vibration try to fix and drag it out. GM did not put this device on my truck as it was too late for them to try and pull that card out. Two dealers had already looked at it, acknowledged the vibration issue and both dealers tried to fix it.
GM customer service will only track and monitor the situation. They do not make any discussions.
You need to find out who the GM rep is for the dealership and document everything you do and all communications. Do a recap of all meetings and send emails to the Person you are dealing with at the dealer…probably the service manager. This is what made my case. I had weekly emails that summarized everything talked about, reviewed and discussed. Stick to the facts and details.
#163 of 198 Re: Frustrated Tahoe Owner [gmcustsvcsarah]
Sep 13, 2012 (7:49 am)
Thank you Sarah, you shall received the requested info soon.
FYI, my tires were balanced and rotated but the vibration still exist.
#164 of 198 Beyond frustrated
Sep 13, 2012 (5:48 pm)
Seems we're not alone in this. Although, GM would lead you to believe so.
We have a BBB claim now. A note out to GM for a lemon law notice. And GM reps that are contradicting themselves, worthless, and way out of their league on this one. Today we were told that GM has two case numbers for us. They also said that the local dealership here should have the "Engineers'" report, while the dealership says that GM should have that report. Then while talking to the GM rep, she started telling us what the Engineers found -- um, how do you know if you don't have the report?!!! *!!* This is just ONE example of how ridiculous they have been to deal with! The rep then said that she needed to call back. When she called back, she said that our case is with legal and she can't comment any more. So now it's with the legal team? In the 5 minutes you were off the phone? So odd. This is the most unprofessional business I've EVER dealt with! You know what they say ... "Customers who have a good experience will tell at least 2 people. Customers with a bad experience will tell EVERYONE."
Good luck prontohr!! Keep me posted. I swear this whole debacle is screaming "Class action lawsuit" ...
#165 of 198 2012 Suburban LTZ 2WD 1/2 Ton
Sep 15, 2012 (2:32 am)
I purchased a new 2012 Chevrolet Suburban LTZ 2WD 1/2 Ton on August 3, 2012. I live in the Houston Area. The vehicle had 3 miles on it when I test drove it. I could feel the vibration during the drive but I fell for the "oh it is just the tires as the vehicle had been sitting for a while". We will balance the tires and get this taken care of. Well to make a long story short, they didn't get the problem fixed after bringing it to the dealership 4 times and the problem is not fixed. The last thing done was the dealer put a set of Michelin LTZ M/S 2's on it. This helped some but the problem is not fixed. I contacted GM and they had a person call me. He contacted the dealership and the dealership told the GM rep that they could not duplicate the problem. Strange in that the dealership had already admitted there is a problem and have not fixed it yet. The GM rep said the there was nothing else he could do. I ask him a few question and it was sad at the responses from a GM Rep. First of all he said that he didn't really work for GM and that he worked for another complain by the name of "Minex" or "Manex". This was another company that GM had hired to take complaint. This was the most awful experience I have ever had and the bottom line is he said that there was no one else for me to talk to in which I knew better but as of today September 15, 2012 he has closed my case so I will have to escalate this more. The vehicle has less than 3000 miles on it and paid over$50K USD for this new vehicle and it is awful. Any suggestion from anyone out there, please respond. Is this what GM has come to?
#166 of 198 Re: 2012 Suburban LTZ 2WD 1/2 Ton [razorback3]
Sep 15, 2012 (5:33 am)
If you can get the dealer to investigate further I would look at the driveline versus the tires. After ours blew the mechanic stated they have had some problems with them and there is like a drive shaft inside of a driveshaft if that makes any sense. Regardless, once the driveshaft was replaced we are smooth as silk, I was an inch away from filing a lemon law claim, etc and would have if the drive shaft hadn't broke. Good luck - definately going with a different brand on our next vehicle. Tired of all the mess with GM.