Last post on Apr 11, 2013 at 11:37 AM
You are in the Chevrolet Suburban & Tahoe
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Chevrolet Suburban, Chevrolet Tahoe, Chevrolet Silverado 1500 SS, SUV
#149 of 195 2012 Suburban vibration issue
Aug 22, 2012 (9:24 pm)
We purchased a brand new Suburban LT less than 3 months ago. We've had it in the shop to be repaired for a vibration issue (I equate it to almost like the white line rumble strips near stop signs and such). They replaced all 4 tires with Bridgestones. Still vibrates. And it vibrates at low speeds, high speeds, and even while idling at a stop light. We called the service manager back (who agreed he felt the vibration issue) and he put in a claim with GM to solve this issue. Two GM engineers were brought to the area to test drive the vehicle and see if the issues were valid or not. They said today that the vehicle issues were "normal" and that they'd call us tomorrow and have a report done.
We call "b.s." on this issue. 1. I'm afraid to drive it with little kids in it. What is the vibration slowly loosening up?! and 2. I did NOT pay $50K+ for a vehicle that has vibration issues! Absurd!
Has anyone else run across this with 2012s? Did you fight to get it fixed? Purchased back? We're contacting a lawyer and looking to fight to get this resolved. From what I've read so far on here, seems this has been an issue with older vehicles as well. Hope Chevy tanks and doesn't get another bail-out!
#150 of 195 Re: 2012 Suburban vibration issue [schooners]
Aug 23, 2012 (7:21 am)
Good morning schooners,
We're sorry to hear about the situation with your Tahoe and understand your concern with the vibration you feel in your vehicle. As GM engineers determined that it was normal, there is likely little more that we at Customer Service could do aside from documenting your concern. If you wanted for us to do so and check to see if there was anything we could do, please email the following information to us at socialmediagm.com: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership.
GM Customer Service
#151 of 195 Re: Tahoe-Avalanche [brycourt]
Aug 23, 2012 (10:22 am)
My Suburban was purchased back by GM. I am now driving a Tahoe and GM bought back the Suburban via trade and I got all my money back. I drove well over ten 2011 suburban’s including Yukon’s XL and Escalade ESV’s. All have a vibration except the Escalade. The Escalade is the only one with Magnetic ride control. GM acknowledged there was a vibration and said it was normal after two dealerships could not fix it. GM rep said I could look at the Escalade and would be about $7-10 grand more…came down to it and it was $15 grand more. Not an option at that cost. I have everything documented in emails from day one as I would recap every visit and or discussion as they were weekly. I found a Yukon Denali and worked out a deal that I would by $200 over cost which included dealer hold back and all incentives. The dealership that had the truck did not want to take the deal as they had to label truck as to why they have it to sell and did not think GM was giving them enough money as a trade. GM was paying the dealer the difference to what I paid for the truck so I broke even. I ended up back at the same dealer I original purchased the Suburban and purchased a Tahoe. GM could not fix the problem and the best that can be done is to put the Michelin tires with the road force balance matching the wheel to the tire. This will get you 90% but there still will be a slight vibration. My view after spending almost three month talking to a lot of people, reading a lot of articles and driving all these trucks…. The biggest issue is on concrete roads where the dampening system cannot keep up. It is like a resonance starts and just vibrates the whole truck. It seems like the Magnetic ride control is so much faster at adjusting that it dampens the resonance frequency. The part that bothers me is that one GM person said that the way GM gets around the lemon law hassle is to buy back the truck, enter a service order on the truck to show it was fixed then put it on the used car lot with a letter or something saying why it was purchased back. My understanding is they have to disclose why it was there but not labeled as lemon law.
#152 of 195 Not so good vibrations
Aug 23, 2012 (10:46 pm)
Sarah - GM Customer Service Rep:
First, it's a Suburban, not a Tahoe. Second, with all due respect - I really don't feel comfortable just randomly emailing out my info to someone on a social forum, claiming they are a Customer Service person, that wants my name, address, etc. If GM wanted to "help" I would think the engineers who were flown to our location would provide us with options. Not a flat-out "It's normal. Bye." and nothing more.
stan99 - Awesome you got your Suburban bought back! But you had to purchase another GM vehicle to get that deal? I definitely don't feel comfortable with that. We've tried all along to get them to buy back. We had it in the shop once. The service manager agreed it wasn't normal. Replaced all the tires. When we said we still felt it, he rode in it again and felt it still. We'll get it in two more shops and then we'll pursue legal action. Some dealerships are flat-out refusing to even look at it. I don't want to drive it with my little kids in there either - what if this vibration is slowly shaking something loose? Talk about a safety issue!
#153 of 195 Re: Not so good vibrations [schooners]
by Stever@Edmunds HOST
Aug 24, 2012 (6:31 am)
All the automakers are using social media (i.e. forums) to reach out to owners and Sarah and Christine are legit.
If you don't want to communicate by email, there's also a phone number you can call. Or you can use postal mail. And there's a Click to Chat link at the Chevy site (under Help).
Chevy Contact Information
Aug 24, 2012 (1:08 pm)
I emailed Sarah and haven't heard back. Still no communication with any GM engineers. I called GM today and was told that the case says "Customer requested no further contact" or something along that line. Ummm ... we never told them that. We've been waiting two days for someone to give us their report. This is getting ridiculous! I think BBB needs to be contacted as well - for the dealership. Grrrrr.
Aug 27, 2012 (9:20 am)
Good afternoon schooners,
Thank you for sending more information our way - you sent it to socialmediagm.com , correct? Also, I want to apologize for misreading some parts of your original post that I responded to. I should be more careful, and not that it's an excuse but I see a lot of posts over the course of a day. Again, I apologize for not giving your post my full attention.
I will check with my coworker Christina to see if she has received your email. In the meantime, have you heard back?
GM Customer Service
#156 of 195 Gm customer service
Aug 27, 2012 (9:37 am)
No worries. Yep, sent it to the email you stated in the last post. Let me know if you didn't get it. Thanks!
#157 of 195 Re: 2012 Suburban vibration issue [schooners]
Aug 29, 2012 (7:37 pm)
I have bought Chevy vehicles for over 25 years. I had a 2003 Tahoe and 2005 Suburban and neither shook. Now I bought a 2011 Tahoe and it shakes at both low and high speeds. Have only had it for 9 months and have had it in the shop numerous times. We test drove 4 other vehicles on the lot and they all shake. When we first bought ours they said that there we flat spots in the tires and they would go away. Well after 500 miles and still shaking they replaced the tires. We have been dealing with 2 different dealerships and even have talked to regional GM reps and they aren't making any good offers to help fix the issue. We are looking to use the Lemon Law. Just emailed an attorney tonight. Have you gotten anywhere? (I know it's only been about a week since your post but wondering if you have had any luck).
Aug 29, 2012 (10:53 pm)
Hey 68mustang (and others following this saga) ...
Well, we've hit a brick wall. GM won't talk to us. Apparently once the engineers look at it and make a decision, they won't even discuss the issue anymore. So we took the Suburban to a second dealership in the area here and were told that: 1. they felt the vibration and recommended swapping out the tires (at a cost to us. reason covered in #3); 2. upon inspection to fix said vibration issue, they noticed that the original shop damaged the rims we have; 3. there was no record in our file that tires were swapped out at the first dealership so we're no longer covered under warranty for tire problems; and 4. oh, but now that you're here, we'll go for a ride with you so you can show us what exactly you're talking about -- "oh THAT? that vibration is normal, so there's nothing we can do to fix it." WTF?
We met with the owner of the dealership we purchased from and he won't budge on this either. He said that "this is just how they drive." He's offering to swap out the vehicle - for the low trade-in price and paying for the new vehicle - some deal! Hahahahaha!!! Not. Basically, those of us that feel this vibration are a small percentage of the owners that have issue with it. Not enough of a percentage of owners for GM to even care about this problem. Damn us for wanting quality!
We told the owner that we were going to consult with our lawyer before we make any decisions. I do NOT want another Suburban (or Chevy product) - especially if this is "normal". As of now, it looks like we'll either have to continue to pay for a product that drives us insane, or eat it and unload it. I'm livid.
The best part was - the two dealerships we had the Suburban at so far, apparently hate each other and talk smack about each other to us. Awesome professionalism!
Hope you have better luck. I'm waiting to hear back from our lawyer still. Let me know if you find out any other options.