Last post on Jul 19, 2013 at 2:41 PM
You are in the Chevrolet Suburban & Tahoe
What is this discussion about?
Chevrolet Suburban, Chevrolet Tahoe, Chevrolet Silverado 1500 SS, SUV
#121 of 198 Re: Tahoe-Avalanche [jathlon77]
Aug 10, 2011 (6:08 pm)
Still messing around with teh 2010 Suburban - 2nd dealership calls the vibration "suspension recovery" and recommended taking it to an aftermarket alignment shop to have the driveline/tires, etc balanced. Also had me drive a 2011 LS in attempts to compare with how my LTZ should be driving - not even the same suspension - absolutely ridiculous. Anyhow - Katie at Chevy customer service has been great and submitted the buyback paperwork and we'll see how that goes.
#122 of 198 Re: Tahoe-Avalanche [brycourt]
Aug 11, 2011 (2:49 pm)
That says it all. GM sales people have no idea what GM offers on each model. They are mostly totally ignorant (no training) . They should have suggested you try out an Impala!
#123 of 198 Re: Bulletin [cat125]
Aug 19, 2011 (7:26 pm)
Hello , I am having the same issue with my 2007 Suburban .. I bought the car from a chrysler dealership tho, so should I take it to Gm instead or is Chrysler responsible for the fix and will they even do that ?They already balance the tires 2 times and the vibration is still there but its not as bad as it was before
#124 of 198 2010 Suburban buyback update
Aug 19, 2011 (7:39 pm)
GM denied the buyback yesterday so I am going to a local shop per the recommendation of the service mgr at the second Chevy dealership (Cavender Chevy) that called the vibration "suspension recovery" - company repairing is Southwest Brake and Alignment and I'll be paying out of pocket to have the mechanical problems fixed. Anywhere from 150.00 up but the tech at Southwest says he guarantees it will resolve the problem, will start with truing the tires and then look at the drive line (drive shaft, u-joints...) - too bad Chevy isn't qualified and couldn't fix it under the factory warranty and can't believe GM won't stand behind their products. Local GM rep did not even give the time of day or even test drive the vehicle, just denied buyback - last GM product I will ever buy, absolute piece of junk!! If that doesn't work have already spoke with a lawyer and it qualifies for the Lemon Law since the truck has less than 20K and has had 3 new sets of tires and countless balancings without success.
#125 of 198 Re: 2010 Suburban buyback update [brycourt]
Aug 22, 2011 (4:51 pm)
Hey Brycourt keep me posted please! I have about 18k miles on my 2009 Tahoe and still under warranty. My question now is if its under warranty and they know its the suspension why dont they fix it? What does "Suspension Recovery" mean? Is the a maintenance issue? Im completely lost with this. Let me know what the shop does to fix it. Im very aggravated with this. I feel your pain. Thanks
#126 of 198 Re: Tahoe Vibration Problems [steve_]
Aug 27, 2011 (6:46 am)
It is not the tires, I had a 2010 Tahoe and they had to replace the entire rear end, but the Tahoe still had the vibration but not as bad as it was. Chevrolet (GM) cheated me out of money over this issue. I finally traded it in after only 14 months of ownership. Good riddens I will never purchase another GM vehicle!!! I hope they go out of business they deserve it, they do not take care of their customers.
#127 of 198 Re: 2010 Suburban buyback update [jathlon77]
Sep 24, 2011 (8:06 pm)
"Suspension recovery" is basically just a non-stop vibration out of the rear-end, rattles seats, dash, etc. Think it is just an excuse the service mgr gave me because they can't fix it - never heard of it before either. Still waiting to take Suburban to the alignment shop due to wife being deployed but have also been in contact with the GM at Cavender but still awaiting a call back with his take/resoltion. Wife is back in country mid-Oct and I will definately get it resolved then at the specialized shop and update with the resolution.
#128 of 198 Re: Tahoe-Avalanche [brycourt]
Oct 06, 2011 (6:35 am)
I would like to know what the solution was. I just purchased a 2011 LTZ three weeks ago. Drove off the lot with 22miles on it and returned 1 hour later to get the tires balanced. They then said I needed to get 400-500 miles on the tires so I did and brought back again. they changed tires to another brand and I drove for another 100 miles and returning the truck again today. They are purchasing a new set of tires in lieu of taking off of other trucks on the lot. I will update on what happens.
#129 of 198 Re: Tahoe-Avalanche [stan99]
Oct 06, 2011 (9:02 am)
Taking it in the next two weeks to the speciality shop - never heard back from the owner of the dealership and after several messages left he just tossed it back to the service mgr. Great customer service!! Contacted service mgr again and he stated there is nothing more they can do and it would just take up room in his bays and referred me to another Chevy dealer (#3) or to the Speciality Shop. I will update when the info is available. Good luck - sounds all to familiar.
#130 of 198 Re: Tahoe-Avalanche [brycourt]
Oct 22, 2011 (1:21 pm)
Still have vibration....GM contacting me on Monday. I now have 1,200 miles. 2nd Dealer says they feel the vibration but does not know what the issue is....this was my 5th trip to fix the issue.