Last post on Sep 01, 2012 at 7:51 AM
You are in the GMC Yukon
What is this discussion about?
GMC Yukon Denali, GMC Yukon XL, Car Safety, SUV
#23 of 83 Re: response to misionnortena [denaligirl]
Sep 21, 2009 (5:36 am)
Your wheel speed sensors need to be cleaned. It is a pretty simple repair by the dealer but time consuming. The dealers don't seem to like making the repair though. I found out It was a recall on some of the vehicles but not the Yukon. It costs about $500. I paid for the repair and then wrote a complaint letter to my dealer. The service mgr at the dealer was able to get the zone service mgr from GMC to cover mine.
FOLLOWING IS A COPY OF THE LETTER I WROTE:
RE: 2003 Yukon Denali Vin XXXXXXXXXX
I recently had my vehicle in your service dept. for an on-going problem of which XXXXXXX GMC could not repair. From a standstill, when I would accelerate, the vehicle would lose power and not move after about 20 feet or so and a “Traction Active” message would appear on the display. This was a very serious safety concern as the vehicle would end up in the middle of the road with loss of power. It was an intermittent problem but would happen when I would drive through a stop sign or red light. To regain power, you had to let off on the gas peddle and the drive would re-engage. This left me twice in the middle of an intersection almost causing an accident at State Route 18 & Heritage Woods Drive, only one mile from my home. I would no longer allow my wife drive the vehicle due to safety concerns.
I explained my situation to your Service Advisor, XXXXXXX. She immediately knew there was a problem with the Stabilitrak System and scheduled me in for service. Your Service Technician spent about a day and a half with the vehicle and did a great job diagnosing and correcting the problem, which was cleaning and recalibrating corroded wheel speed sensors. This repair cost me approximately $495.00.
When you spend that amount of money on a repair, you like to know what the problem was, especially when another dealer had the vehicle twice and was not able to correct it or stated as
XXX GMC did, “there is no repair for your problem”. GM recommended a repair procedure be followed from an ABS recall document ID # 1819672 of which the subject is “Product Safety – Front Wheel Speed Sensor Corrosion #05068B. In this recall it states the follow condition:
“ General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 1999-2002 Chevrolet Avalanche, 1999-2002 GMC Sierra, 2000-2002 GMC Yukon, Yukon XL vehicles located in areas listed below (which includes Ohio). These vehicles may have a condition permitting corrosion to occur between the front hub/bearing assembly and the wheel speed sensor. If the brakes are applied while the vehicle is traveling at a speed of greater than 3.7 mph but less than 10 mph, the corrosion may cause an unwanted anti-lock brake system activation. If this condition occurred where stopping distance is limited, a crash could occur.” (Continued on Page 2)
Page 2 - 2003 Yukon Denali Vin XXXXXX
Now, it seems rather clear to me that I had a safety issue that a crash could occur, as it almost did twice. And, it seems rather clear that the problem was the corrosion of the wheel speed sensors that caused the Stabilitrak to malfunction which activated the “Traction Active” which caused my vehicle to stop in the middle of an intersection. What does not seem clear to me is why General Motors would not pay for this repair as it is caused by the same corrosion of the wheel speed sensors as in the recall for the ABS.
Yesterday the GM customer service people called me and we had a very frustrating conversation. They said that the repair I needed was not related in any way to the recall even though the correction was the exact same as in the recall. They said they would conduct further research before a conclusion is drawn. It was very troublesome knowing that GM had customer service people making decisions regarding mechanical repairs that did not understand what they were saying. They have no mechanical background to understand what the sensor is or how or why it works. I told them to look on their computer screen to see the vehicle repair history and compare it to the recall. They said they do not have access to a computer. I said I’ll fax you a copy of the repair order and it says the same thing as the recall. They said we have no access to a fax. I said I’ll fax it to a Kinko’s close by and they said that was ridiculous that I would expect them to pick up paperwork from a Kinko’s. Obviously their call was not made to satisfy the customer.
If GM chooses not to pay for the repairs, it is apparent they do not care about me as a customer and I will take my future business elsewhere. I don’t care to drive a Japanese made vehicle because of the line of work I am in, but, GM will make that decision for me.
I would like you to know that I am very pleased with your service department and you have gained me as a service customer through-out the remainder of my lease. I am hopeful this issue can be resolved so that I can continue on as a future GMC Denali owner.
Also, just to let you know, I did end up buying a new Denali in 2007 and absolutely love the vehicle.
#24 of 83 response to misionnortena
Sep 21, 2009 (11:07 am)
On mine it turned out that the front left wheel hub was loose and needed to be replaced. Once it was replaced the problem was fixed. Dealers want about $450 for the hub and another $200 for labor. It was interesting that my rear brakes were worn as well and needed to be replaced, however the fron still had over 50% of the pads left. The problem with the wheel hub was kicking in the ABS shutting down the front brakes so the rears were doing all the work.
#25 of 83 Re: yukon denali 2003 traction active and abs kicking in [denaligirl]
Oct 16, 2009 (5:57 am)
I have an '06 with the exact same issue. I'm out of warranty so they won't pick up the bill, but my service manager just told me it's a $70 repair (per axle) to fix the corrosion. That sounds fair to me!!!!!
#26 of 83 Wheel Speed Sensor Repair
Oct 19, 2009 (5:57 am)
Have had the corrosion issue with my '99 on 3 separate occasions now, so am familiar with the cleaning procedure.
I went to remove the R/H sensor, but the plastic body cracked off, and is still stuck in the bearing. Main body and coil/magnet assembly is out, so just the remaining shell is left in the bearing/hub.
Am looking for suggestions on how to remove the shell without introducing debris into the bearing/reluctor. Any ideas? Thanx!
#27 of 83 03 Denali Traction Active danger
Dec 22, 2009 (5:39 am)
And another case where this occurred and the dealer was not able to fix or figure out. Hours spent researching. $400 later a new $149 Steering angle sensor was replaced and problem happened again 20 miles out of shop...luckily not in a dangerous intersection. Going back to dealer today to see if they can figure it out. Glad to have found this forum and info. Pretty good confidence that it is simply cleaning the wheel speed sensors?
#28 of 83 Air Ride Trouble
Nov 01, 2010 (9:28 pm)
I needed to replace my rear air ride, self leveling shocks. I did so with arnott equipment. Shortly after the rear passenger shock stopped working. Shortly after that the drivers side went out as well. I have a lifetime warranty on them so that's not the issue. My questions is what would make them go out when they are basically new?
#29 of 83 Air Ride Compressor
Nov 01, 2010 (9:30 pm)
Where does my air ride compressor draw it's power from?
#30 of 83 Torsion Adjustment
Nov 01, 2010 (9:33 pm)
Can over adjusting the Torsion on my vehicle make the auto ride / self-leveling shocks/ system fail?
#31 of 83 Re: Wheel speed sensors need cleaned [tomkasner]
Jun 27, 2011 (12:43 pm)
I have a 2006 Yukon Denali which reads traction active on the display and the car loses power when I am driving and the dealerships are telling me if they cannot duplicate the problem, they cannot fix it..it is an intermittent problem and I referred them to the document listed above and the mgr insists that only applies to the older models up to 2003 I believe...anyone have any suggestions..
#32 of 83 Re: response to misionnortena [tomkasner]
Jun 27, 2011 (12:46 pm)
That is the exact same thing my 2006 Yukon Denali is doing and the dealer is saying that document Id does not apply to my car...Any suggestions