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Denali Yukon Traction Active Readout on Display

26 messages, Last post on Oct 19, 2009 at 5:57 AM
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Replying to: rainmaker1947 (Jun 03, 2009 7:01 pm) |
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| No wonder GMC is in trouble--they never admit thier mistakes and make consumers upset! In the last month our Yukon's speedometer cluster dropped off the reading and other instruments in the cluster (step motor) Got that fixed for $200 in Toronto; this week more surprises before our holidays to the OBX. The traction active started; took it to the GMC Dealer JACK MAY in Ottawa--they charged 200 to clean the contacts plus 100 to UPGRADE the software which accidentally tells the computer there is a problem when there isn't. Leaving their shop I almost got totalled by a truck as I tried crossing the highway! $350 and still the same issue! At the same time our Rear Hatch window fell off the hinge on the right side. We have MAYBE used the window 5 times since we bought the truck! The Dealer told us it is a $1400 fix, that we need a new window! All three issues are well documented with users. They are all SAFETY issues. I never mind paying to replace worn parts but this is unbelievable! We can put men on the moon but cannot reattach glass to the hinge like they did in the factory. Has anyone found solutions for any of these? I am going to try the JB Weld posted here but would like more details. Thanks. | |
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Replying to: isi (Mar 12, 2009 11:53 am) |
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Replying to: misionnortena (May 18, 2009 2:20 am)
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Replying to: denaligirl (Sep 20, 2009 10:13 am) |
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Thank you! I would love to know what the problem and the price was. Like I said it is doing the EXACT same thing as yours so I'm sure its the same prob! Thanks again
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Replying to: denaligirl (Sep 21, 2009 5:10 am) FOLLOWING IS A COPY OF THE LETTER I WROTE: RE: 2003 Yukon Denali Vin XXXXXXXXXX I recently had my vehicle in your service dept. for an on-going problem of which XXXXXXX GMC could not repair. From a standstill, when I would accelerate, the vehicle would lose power and not move after about 20 feet or so and a “Traction Active” message would appear on the display. This was a very serious safety concern as the vehicle would end up in the middle of the road with loss of power. It was an intermittent problem but would happen when I would drive through a stop sign or red light. To regain power, you had to let off on the gas peddle and the drive would re-engage. This left me twice in the middle of an intersection almost causing an accident at State Route 18 & Heritage Woods Drive, only one mile from my home. I would no longer allow my wife drive the vehicle due to safety concerns. I explained my situation to your Service Advisor, XXXXXXX. She immediately knew there was a problem with the Stabilitrak System and scheduled me in for service. Your Service Technician spent about a day and a half with the vehicle and did a great job diagnosing and correcting the problem, which was cleaning and recalibrating corroded wheel speed sensors. This repair cost me approximately $495.00. When you spend that amount of money on a repair, you like to know what the problem was, especially when another dealer had the vehicle twice and was not able to correct it or stated as XXX GMC did, “there is no repair for your problem”. GM recommended a repair procedure be followed from an ABS recall document ID # 1819672 of which the subject is “Product Safety – Front Wheel Speed Sensor Corrosion #05068B. In this recall it states the follow condition: “ General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 1999-2002 Chevrolet Avalanche, 1999-2002 GMC Sierra, 2000-2002 GMC Yukon, Yukon XL vehicles located in areas listed below (which includes Ohio). These vehicles may have a condition permitting corrosion to occur between the front hub/bearing assembly and the wheel speed sensor. If the brakes are applied while the vehicle is traveling at a speed of greater than 3.7 mph but less than 10 mph, the corrosion may cause an unwanted anti-lock brake system activation. If this condition occurred where stopping distance is limited, a crash could occur.” (Continued on Page 2) Page 2 - 2003 Yukon Denali Vin XXXXXX Now, it seems rather clear to me that I had a safety issue that a crash could occur, as it almost did twice. And, it seems rather clear that the problem was the corrosion of the wheel speed sensors that caused the Stabilitrak to malfunction which activated the “Traction Active” which caused my vehicle to stop in the middle of an intersection. What does not seem clear to me is why General Motors would not pay for this repair as it is caused by the same corrosion of the wheel speed sensors as in the recall for the ABS. Yesterday the GM customer service people called me and we had a very frustrating conversation. They said that the repair I needed was not related in any way to the recall even though the correction was the exact same as in the recall. They said they would conduct further research before a conclusion is drawn. It was very troublesome knowing that GM had customer service people making decisions regarding mechanical repairs that did not understand what they were saying. They have no mechanical background to understand what the sensor is or how or why it works. I told them to look on their computer screen to see the vehicle repair history and compare it to the recall. They said they do not have access to a computer. I said I’ll fax you a copy of the repair order and it says the same thing as the recall. They said we have no access to a fax. I said I’ll fax it to a Kinko’s close by and they said that was ridiculous that I would expect them to pick up paperwork from a Kinko’s. Obviously their call was not made to satisfy the customer. If GM chooses not to pay for the repairs, it is apparent they do not care about me as a customer and I will take my future business elsewhere. I don’t care to drive a Japanese made vehicle because of the line of work I am in, but, GM will make that decision for me. I would like you to know that I am very pleased with your service department and you have gained me as a service customer through-out the remainder of my lease. I am hopeful this issue can be resolved so that I can continue on as a future GMC Denali owner. Also, just to let you know, I did end up buying a new Denali in 2007 and absolutely love the vehicle. |
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| On mine it turned out that the front left wheel hub was loose and needed to be replaced. Once it was replaced the problem was fixed. Dealers want about $450 for the hub and another $200 for labor. It was interesting that my rear brakes were worn as well and needed to be replaced, however the fron still had over 50% of the pads left. The problem with the wheel hub was kicking in the ABS shutting down the front brakes so the rears were doing all the work. | |
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Replying to: denaligirl (Sep 20, 2009 10:13 am) |
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Have had the corrosion issue with my '99 on 3 separate occasions now, so am familiar with the cleaning procedure. I went to remove the R/H sensor, but the plastic body cracked off, and is still stuck in the bearing. Main body and coil/magnet assembly is out, so just the remaining shell is left in the bearing/hub. Am looking for suggestions on how to remove the shell without introducing debris into the bearing/reluctor. Any ideas? Thanx! |
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