- #1115 of 1212
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Re: L640's installed yesterday [espo35]
by campoly
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Sep 12, 2008 (9:16 am)
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Replying to: espo35 (Sep 11, 2008 1:26 pm)
I'm one who has had the shocks replaced once already. It felt good like when it was new for 4-5k but now it is back to rockin' and rollin'. I sometimes fell like a bobble head doll going down the road. Yesterday a dealers replaced my cracked dash pad and I had them check my shocks. They proclaimed that the car was normal. I say it isn't. The tech drove it for 5 minutes and said it is normal. I drive it day in and day out and I say it isn't normal. I know what it felt like when it was new and I know what it was like when the shocks were replaced the first time and I know the difference from what it feel like now. How can I convince them to replace the shocks again? The dealer service dept is indifferent at best and don't seem to care what I think. It's as though I've been dismissed....period!
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- #1116 of 1212
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Re: L640's installed yesterday [campoly]
by carolinabob
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Sep 12, 2008 (9:53 am)
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Replying to: campoly (Sep 12, 2008 9:16 am)
Forget the dealer, call Hyundai Customer Service, get a case number and then call Hyundai in Fountain Valley CA or write to them. BUT, they will refer it to the Regional Parts and Service Manager. The Customer Service center should be able to give you his/her number. The Reg. PSM can authorize the replacement without a TSB or anything else and Hyundai will pay for it.
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- #1117 of 1212
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Re: L640's installed yesterday [carolinabob]
by espo35
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Sep 12, 2008 (4:47 pm)
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Replying to: carolinabob (Sep 12, 2008 9:53 am)
Uhhh... good luck with getting a Regional Reps phone #.
It's the dealership's job to talk to the customer.... it's the reps job to talk to the dealership.
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- #1118 of 1212
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Re: L640's installed yesterday [campoly]
by lrtak
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Sep 12, 2008 (5:28 pm)
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Replying to: campoly (Sep 12, 2008 9:16 am)
I was beginning to think I was losing my mind when I had to have both the rotors and the struts replaced twice on my Aubergine (purple) 06 Azera because of the clunking and pull to the right. Did you ever get told it was for safety for the car to pull to the right? I've just passed the 30,000mile mark, (had that maintenance service done at 29). Anyways, I bought my car used at 18,000+miles and one month after I bought it, had rotors then struts replaced. Not in same appt. They didn't believe me about the noises and that's why it took them 2 appts. Then around 28,000 miles, I was having problems with the ride and they said the tires were cupping. I had to get all 4 tires replaced and that's when the noises started again. Rotors were replaced again. Then just last week, the struts were replaced again. You think I have to get these done every 10,000 miles? Or will they get it right?
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- #1119 of 1212
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Re: L640's installed yesterday [espo35]
by carolinabob
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Sep 13, 2008 (12:04 pm)
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Replying to: espo35 (Sep 12, 2008 4:47 pm)
Get phone number for regional office and ask for Rep. My philosophy has always been to take the quickest route and in this situation, that is talking to the Regional PSM after dealer turns you down. The dealership can tell you when the Reg. PSM is supposed to be there if you want to chance it. Go through the customer service channels and get an appointment. Much quicker than waiting for dealership to do it. 
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- #1120 of 1212
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Re: L640's installed yesterday [carolinabob]
by carolinabob
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Sep 24, 2008 (6:24 am)
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Replying to: carolinabob (Sep 13, 2008 12:04 pm)
Got my new shocks yesterday and have driven about 50 miles on them. Drove on city streets, back country roads and so forth. Very much improved over the 040 and 041's. No longer bounces from side to side up and down. Hopefully they will last and not deteriorate at 5,000 miles or so.
The Regionals Parts and Service Manager just happened to be there and asked that I call him back after driving some. I did and he was surprised when I reported definite improvement in the ride. According to dealer SM, I am the only Azera owner to request new shocks.
BTW, they still have the same three Genesis' that have been there for about a month, lots and lots of Sonatas and Santa Fe's, but only one Azera and it is a 2007 SE model.
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- #1121 of 1212
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Re: L640's installed yesterday [carolinabob]
by 101649
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Sep 24, 2008 (1:11 pm)
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Replying to: carolinabob (Sep 24, 2008 6:24 am)
CB
What part numbers did they use for the replacements??? Just shocks/struts or did they replace the mountings also???
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- #1122 of 1212
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Re: L640's installed yesterday [carolinabob]
by pcunniff
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Sep 24, 2008 (2:09 pm)
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Replying to: carolinabob (Sep 24, 2008 6:24 am)
Sorry to be probably the 200th Azera owner to ask you this (I haven't been following all the blow-by-blows of the posts -- I've just been living with the poor full-load ride, the bobbling, the fact that my wife hates to ride in the car, etc), but could you be kind enough to reply with the specs (part numbers, other details, etc) I would need to "make it happen" on my car -- even if I had to pay for it myself? Thanks.
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- #1123 of 1212
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Re: L640's installed yesterday [pcunniff]
by carolinabob
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Sep 25, 2008 (10:43 am)
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Replying to: pcunniff (Sep 24, 2008 2:09 pm)
The part number is 54611-3L640 according to some other posts. I looked at the new shock itself and it had the 640 as the last three digits and this indicates the newest one. All they replaced was the shocks.
The ride is much better, although not perfect by any stretch. Not sure any car really is and I have driver top line Lexus, Acura and Infiniti as well.
It is definitely worth the effort to get it done and the Regional Parts and Service Manager should be able to authorize it. Good luck, don't pay for it and "Just Do It!"
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