Last post on Jun 07, 2013 at 6:27 AM
You are in the Hyundai Azera
What is this discussion about?
Hyundai Azera, Suspension, Sedan
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1041 of 1325 Azera No Longer Recommended[espo35]
Aug 23, 2008 (11:25 am)
Until yesterday, August 22 2008, I have been recommending the Azera to
anyone who commented about my beautiful Black Azera sedan.
However, because of the manner I was treated by a Hyundai rep over the phone
yesterday who called me and the manner in which he talked down to me,
I can and no longer will recommend any Hyundais to anyone!
I imagine it won't take too many people like me to really kill any interest in any Hyundais!
I have the dreaded front suspension issues, and while my Azera has already had the factory
authorized TSB performed at only 4,950 miles last November, those Mando replacement
shocks are also of such inferior quality that they too now have failed.
So at only one year old and with but 12,000 miles, I am driving a car that has no real control
of the front suspension movement and I consider it unsafe to drive even at the
posted speed limit on nearby I-15 which is only a modest 70 mph.
I crawl along at only 60 mph in the slow lane because in my Azera, I do not feel safe going any faster.
The 'rep' refused to authorize the replacement of my worn out failed shocks with the latest shocks
that were released 10/20/07, just one month after the September 2007 dated TSB was issued.
TSB 7-50-007 calls for the original 54611-3L041 parts to be replaced by
54611-3L040 shocks which was done on my car in November, 2007.
These inferior parts have now failed and all that I am asking for is what other individuals have asked
for and received already, the newest shocks which are of better quality, the 54611-3L640.
These are the parts that are installed on new Hyundai Azeras built 10/20/07 and later.
No one has offered to verify what I am stating. How can such an important
decision be made without someone at least test driving my car?
Having already replaced the bad TSB installed parts for several other people, Hyundai has set a precedent. Why is Hyundai not doing the same for everyone who is complaining as I am about this car not being
safe enough to drive at the posted legal speed on the interstate because of failed shocks?
What has happened to the 10 year 100,000 mile warranty?
Is Hyundai no longer honoring their posted quarantee?
When I went to the local agency, the service writer did not even write up my complaints.
Can you believe?
I can no longer recommend the Azera to anyone!
#1042 of 1325 Re: Azera No Longer Recommended[espo35] [snaglepus]
Aug 23, 2008 (2:37 pm)
Did you try speaking to the owner of the dealership? Is there anything that the NTSB can do to compel Hyundai to investigate or test the safety of the front end suspension and shocks? What exactly does it take to get an auto manufacturer to issue a recall?
Sorry to hear you had such a bad experience with this service writer/manager.
#1043 of 1325 Re: Azera No Longer Recommended[espo35] [snaglepus]
Aug 23, 2008 (2:43 pm)
How much could a set of the new parts cost? If my car were as hobbled and unsafe as you say yours is, I'd bite the bullet and install them myself. Then you'd have the pleasure of letting us know that you were right and Hyundai was wrong all along.
#1044 of 1325 Re: Azera No Longer Recommended[espo35] [snaglepus] [marking]
Aug 23, 2008 (5:40 pm)
"Did you try speaking to the owner of the dealership? Is there anything that the NTSB can do to compel Hyundai to investigate or test the safety of the front end suspension and shocks? What exactly does it take to get an auto manufacturer to issue a recall?
Sorry to hear you had such a bad experience with this service writer/manager."
I have not yet spoken to the franchise manager. This is what I had to do back in November to get the TSB done at that time. I tried to reach him today and the switchboard operator took a message, but I have not heard back. I will try again Monday if he does not call me.
If nothing else, I am sure the service writer will catch it for not writing up a work order on my complaint.
I will indeed pursue all avenues including the NTSB to get this problems fixed.
#1045 of 1325 Azera No Longer Recommended[espo35] [snaglepus] [jlindh]
Aug 23, 2008 (6:35 pm)
"How much could a set of the new parts cost? If my car were as hobbled and unsafe [It is] as you say yours is, I'd bite the bullet and install them myself.
Then you'd have the pleasure of letting us know that you were right and Hyundai was wrong all along."
Please allow me to field your concerns one by one. You may have money to throw away but I do not.
Proving Hyundai wrong would not give me any pleasure whatsoever. I simply want my car right.
How I am I so positive you ask? I already know that I am right!
I am not concerned whether or not anyone thinks that I am right or wrong.
I simply want my Azera right. It is wrong now. It has been right before twice,
but both times it became wrong twice because the front shocks have
gone South due to the poor quality factory Mando shocks.
Another Azera owner up North has already done exactly as you have suggested.
I have his name, email address and phone number, and the
new parts have indeed fixed his exact identical complaints.
He has even gone so far as to install matching rear shocks also because he figured that
because they were changed at the same time that the new front shocks became
standard OEM, he wanted both the front and rear shocks to match.
He was able to do all of the installation work himself. He has the proper tools and knowhow,
and he correctly I might add anticipated the hassle he would have to go through in
order to get Hyundai to do it and he did not want to go through
exactly what I and many others are going through now.
In one case, the dealership in Green Valley Arizona installed the new and improved shocks
under warranty in a customers' Azera and I have a copy of that work order to prove it.
My dealer now also has a copy of said work order, but evidently the factory rep does not
want to believe that work order. David, the customer in AZ, is now a happy
camper 'cause Hyundai took care of his problem under warranty.
New 54611-3L640 shocks at retail are $184.55 each plus tax.
Labor is 1.4 hours according to the TSB, so if the flat rate is
$100 per hour, that would be $140 labor for the installation.
I would need, give or take, about $538 if I were to simply drive in and order the work performed.
I don't have that kind of extra money at this time and if I did, I still do not feel that I should have to pay
for work that Hyundai should take care of and that Hyundai has already done for other customers.
I know of one person who purchased an early new 2008 Azera that still had the older parts (It
was built before 10/20/07), and he had the selling dealer include in his purchase order, the
installation of these newest improved shocks based on what he had read on these forums.
So the word is indeed out, and it is simply not based just on what I say,
but the accumulation of many others reports also.
I hope this answers all your questions.
Aug 23, 2008 (10:51 pm)
Got my 07 Azera back from the dealership on 08-19-08 with new 54611-3L640 Struts installed.
I had the bouncing, wallowing problem just as most of you have.
Did the new struts solve the problem? Yes. All I can say is that suspension recovery after a large dip or similar road occurrence is immediate. No more bouncing or wallowing.
Does my Azera still bottom out easily? Yes. Unfortunately the new struts will not solve the overly soft sprung situation. As a result, the shocks will probably wear out prematurely.
Never the less, the 54611-3L640 Struts definitely solve the rebounding problem with the Azera.
I have been keeping snagelpus apprised of my situation and its progress leading up to the installation of my new shocks.
Much of his factual information is based on actual experience from others, as well as me, all of whom have personal experience with the 54611-3L640 Struts.
Although I have solved 70% of my Azeras front suspension problems, I do not feel as though I want to keep this automobile any longer. The springing is still way too soft and cannot be fixed without having to modify the front springs by cutting out a coil. That, of course, would void the Hyundai warranty.
Early this week, I will be getting rid of my Azera and replacing it with a NON-Hyundai product.
I still own a 2007 Santa Fe Limited and truly appreciate this vehicle. It stays.
#1047 of 1325 Re: Azeras with bad shocks [newguy6]
Aug 24, 2008 (3:52 am)
Thanks again for the advice. One (hopefully) last question: I would like to call the service manager who fixed your Azera and talk to him to get the specifics of the repair. Would you mind giving me the name and location of your dealer and the name of the service manager? Thanks!
(N.B. - this message is for newguy6 whose dealer fixed the problem by replacing strut mounts, not shocks. I am not replying to the immediately previous post.)
#1048 of 1325 Re: Azeras with bad shocks [tuyaux]
Aug 24, 2008 (7:44 pm)
His name(the service advisor who worked with me) is Josh at Edwards Hyundai in Council Bluffs, Ia. The manager of the service Dept. is Kevin. The Azera is my wife's car and is named Pearl, the service dept. knows it by name because it's been there so often.
I hope that you will get what info you need to make your car right, you won't believe the difference. Good luck!
#1049 of 1325 Re: Azeras with bad shocks [newguy6]
Aug 25, 2008 (2:52 am)
Thank you VERY much! Every scrap of information I can take with me to my dealer will help.
#1050 of 1325 We passed on the Genesis...
Aug 25, 2008 (4:59 am)
My husband and I found the ride quality of the Azera to be much more to our liking, as it is far less harsh/firm, and we have roads that are not exactly glass top smooth around here.
Now, all these posts about the Azera struts or shocks and the suspension issues have us worried.
Is this problem that exists in all Azeras before a certain 'build date,' or just some?