- #26 of 133
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Bought the SX4
by kmaxine04
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Oct 16, 2006 (1:26 pm)
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I had a little trouble out of the salesmen. I am only 20 and a girl so i wasn't treated that well at one place. when i said i was paying cash i got less respected than i did when i got there. Beckley Auto Mall (WV) wouldnt work with me neither would CHarlestons, so i ended up buying it in Logan, about a 2 hour drive from where i live. I was treated with great respect there, I got a silver auto for 15,700, full tank of gas in it, and they filled the car i drove there up too, plus if i keep up services with them i get tires for life. I've had the car a little of 2 weeks, and i love it, even though i had my heart set on the sports package. Around 1000 miles my malfunction indicator light came on so i took it to Beckley (since it was closer) and they were rude with me saying that its probably my gas cap and i would have to pay 30$ so i told them i wasnt aying it and walked out. Well i went back the next day after i talked to the dealership that sold me the car and said that i shouldnt be charged, so i talked to someone in beckley and i told them it seems to me that the gas cap is between the 2 bumpers so why isnt it covered?? and they got rude with me and i was fed up and told them i hope it blows up and walked out... well it was just my gas cap i disconnected the battery to reset everything and its good... but I WILL NEVER TAKE MY CAR TO BECKLEY AUTO MALL!! NOthing but rude, disrespectful people 
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- #27 of 133
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Re: Bought the SX4 [kmaxine04]
by erics6
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Oct 16, 2006 (7:31 pm)
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Replying to: kmaxine04 (Oct 16, 2006 1:26 pm)
You should speak to the service manager. If you don't get satisfaction, call Suzuki USA and complain. Usually when I get to the district service rep. I get action. And trust me, you're not the only person that's had problems with warranty service. That's why it's nice to find good dealer service, even if it means driving a bit further.
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- #28 of 133
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Re: Bought the SX4 [erics6]
by arkainzeye
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Oct 17, 2006 (4:53 am)
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Replying to: erics6 (Oct 16, 2006 7:31 pm)
the whole warranty issue thing is what has be worried about going to suzuki again, my sister went through the same $$%%! they are real quick at the sales part of it to point out the NO hassle NO worry warranty. then when you actually need it you have to hope they are in a good mood or you wont get service. and the bad thing about buying suzuki is, there isnt a dealer on every corner like ford and chevy. so its either pray you get good service or Travel and waste your day(s). My sister had to jump through hoops to get her aerio fixed when it was related to warranty work. They Never wanted to do this. a fellow chevy tech i know said it is probably cause suzuki fights with them when paying them and or they pay them alot less to do warranty work that if you were to just pay them, there for they hope and pray you go elsewhere than waste their time and money
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- #29 of 133
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Armrests
by reeser8
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Oct 18, 2006 (11:17 am)
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Replying to: iluvmysephia1 (Oct 14, 2006 11:54 am)
I want the dealer's armrest not really because of the armrest, but because of the storage inside the armrest! I've been used to driving 6-seater American behemoths, where I was always able to stow something on the middle front seat. I'll definitely get one installed in mine soon.
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- #30 of 133
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Re: Bought the SX4 [kmaxine04]
by atlvibe
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Oct 18, 2006 (2:49 pm)
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Replying to: kmaxine04 (Oct 16, 2006 1:26 pm)
I don't blame you being upset about being treated rude and don't justify the dealership's behavior. However, when you drive back up in a brand new car purchased out of town....what did you expect? More than likely, in your case they were ......in a very bad way.... training you not to come back.
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- #31 of 133
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Re: Bought the SX4 [atlvibe]
by erics6
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Oct 20, 2006 (9:11 pm)
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Replying to: atlvibe (Oct 18, 2006 2:49 pm)
I've never had problems getting warranty service at a non-selling dealer. New car sale is basically no money for them. Warranty service is decent profit and regular service is the gravy train. If they treat you right, you come back for more service.
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- #32 of 133
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Re: Bought the SX4 [erics6]
by arkainzeye
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Oct 22, 2006 (5:54 am)
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Replying to: erics6 (Oct 20, 2006 9:11 pm)
actually warranty work is almost NO money for them. this is coming from a friend who is a tech at a chevy shop. they Hate warranty work. because it is a flat rate. if it takes longer to do the repair they dont get paid extra. and he said in every case they actually loose money over a repair where someone pays out of their pocket. this is why if you take your car to another dealer they dont want to repair it. 1)they have No loyality to you from you buying else where 2) No Profit for them (breaking even at best)
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- #33 of 133
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Re: Bought the SX4 [atlvibe]
by kmaxine04
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Oct 22, 2006 (11:35 am)
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Replying to: atlvibe (Oct 18, 2006 2:49 pm)
Well I had nothing but disrespect from the first time i steeped on the lot, and mainly because i'm young and a girl... My boyfriend was with me the first time i went, the salesman just talked to him, i would ask questions and he would respond to my bf. I may be a girl but i do know about my cars... Then when i said i was paying in cash, he jsut laughed me off pretty much...then my dad went back with me to test drive it and the same salesman didnt even act like i was there... he handed the keys to my dad adn told him to take it out. It's worth going a 2 hour drive just to not put up with them.. And my indicator light is back on, so i dont believe it was the gas cap.. i dont care though if its serious, i'll let the car mess up and then they can fix it..(if something happens b4 friday i am making that trip to get the oil changed lol) 
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- #34 of 133
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Re: Bought the SX4 [kmaxine04]
by arkainzeye
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Oct 22, 2006 (4:26 pm)
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Replying to: kmaxine04 (Oct 22, 2006 11:35 am)
on my suzuki in the past if that light came on it was due to a increase in emissions. In my case it stopped when i stopped buying gas from this one gas station. (bad gas) and one other time it was my gas cap also. the cap wasnt sealing well enough. In my state if your check engine light is on you caN't pass emission testing. I would take it to that closest dealer and if they refuse to look at it call suzuki and say , is this whats its like to have that 100,000 warranty? The warranty is only as good as the people servicing it..
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- #35 of 133
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Re: Bought the SX4 [kmaxine04]
by dudeboy
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Oct 22, 2006 (10:15 pm)
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Replying to: kmaxine04 (Oct 22, 2006 11:35 am)
When you get the cause of the MIL checked, I'm interested to see if it's "P0607 Control Module Performance." That's what it was on mine, and it happened the first time I started the engine after refueling. There was also an extremely long delay in the time it took the mileage computer, and the fuel gauge to respond to the amount of fuel in the tank after filling.
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