Last post on Oct 22, 2013 at 10:39 AM
You are in the GMC Envoy
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GMC Envoy, GMC Jimmy, Fuel System, SUV
#143 of 323 Re: 2005 GMC Envoy XL SLT Fuel Gauge [gmcustsvc]
Jul 26, 2011 (1:05 pm)
Re:"I apologize for your frustrations and concerns. I look forward to working with you.
GM Customer Service
Can you work with us all by filling out the consumer complaint as well? There is nothing else you can do to help any of us with the exception of filling out the complaint. The more complaints > the better.
You're getting a PAYCHECK to help us , correct? This is THE ONLY THING thing YOU CAN DO to make that paycheck worthy of your name being written on it.
I hope when you deposit your paycheck and ENDORSE IT, you have the self respect and CONSCIENCE to say to yourself..."I deserve this paycheck. I helped some customer's out by filling out the complaint form regarding GM's inability to help all those poor souls who are so frustrated with MY EMPLOYER."
#144 of 323 Update 2006 Envoy with a Faulty Fuel Sensor
Jul 26, 2011 (9:06 pm)
The first phone call that I received from a GMC Rep last week came at 5:30 a.m., I called back at a reasonable Tucson time and left a message. Today a GMC Customer Service contacted me and asked me to contact my local dealership to have the faulty fuel sensor checked out...to see (their words) if it is an internal (manufactuer) or external (my problem). I called my local GMC dealer, and spoke with the Service Manager he related that he has seen almost 100 of these vehicles with the faulty fuel sensors..he said the diagnosis that GMC wants cost $70...then he said...in those vehicles that he has checked..he has reported the faulty fuel sensor to GMC and has NEVER seen GMC fix any of the vehicles.
When the GMC Customer Service representative called me back I explained this to her, and I asked simply for a guarentee that if it is infact found to be a internal issue (a manufacturer problem) that GMC is going to fix it. She was a little flustered..and then I asked to be transfered to a North American (or US Based) customer service representative. The current rep that I was speaking to was in india or pakastan. She didn't quite know what to say...then said she would be happy to. Next thing I know a young man comes on and identifies himself and asks how he could help me. I asked where he was and he replied "the phillipines." I again asked to be transfered to a North American Representative or a US Based Representative. I guess I am getting a phone call tomorrow.
#145 of 323 Re: 2005 GMC Envoy XL SLT Fuel Gauge [jonnyring]
Jul 27, 2011 (7:59 am)
I understand that it can be easy to redirect your anger towards me when your situation isnít resolved in the way you would like. Each situation is handled on a case by case basis. I understand you donít see behind the scenes, all the emails I send and the sticky notes that consume my desk, so it can be hard to understand what I do. You are not here as I speak with management sticking up for customers trying to find a resolution both parties can be satisfied with. Every communication I have with customers is documented and here for all upper management to see. I apologize you are frustrated and dissatisfied. Enjoy your week.
GM Customer Service
#146 of 323 Re: 2000 Jimmy/Envoy Fuel Gauge Problem [jonnyring]
Jul 27, 2011 (7:54 am)
I have had the same problem with my fuel gauge. Started at 70,000 miles, of course right after warrenty was up. My sister who has same envoy, same year also had SAME PROBLEM. Now, my oil gauge is not working and sometimes the speedomoter works and sometimes it does not. I am pretty aggrevated with the situation especially since when i took it to a mechanic i was told that he has seen MANY envoys of around 2005 with this EXACT problem. And would you like to know how expensive it is to replace the cluster? Approx $700(if you DONT take it to GMC dealer, more if you do of course.) I have a better idea, HOW BOUT GMC RECALLS THIS SINCE IT IS OBVIOUSLY AN ISSUE ON THIER END. Of course they would never do that though. My family has been devoted to buying GMC's for years now. However, we are no longer. This is horrible business and a crappy thing to do to the public. How do i go about filing a formal complaint with GMC? Please help me. And i suggest anyone with this same problem do the same.
#147 of 323 Re: 2005 GMC Envoy XL SLT Fuel Gauge [gmcustsvc]
Jul 27, 2011 (8:04 am)
Who exactly can i file a formal complaint with about this problem? I want the highest in charge if possible. I think it is disgusting that MANY people are having this very same problem and nothing is being done to correct it. We are all being told that it is our responsibility. That, in my eyes and the eyes of many others, is poor business on GMC's part. I have now spoken to quite a few mechanics, just asking them if they have seen any envoys come in witht his same problem, and you can't even begin to imagine how many they have ALL reported to me. I am a single mother of 2 and struggling to just pay the bills. Where do i come up with this amount of money to fix a problem which is OBVIOUSLY GMC's fault? How fair and businesslike does that sound to your big CEO's and presidents who are living large? I will take this as far as i have to. While i know it is not exactly your fault, unfortunately you work for this rechid company, you still hold some responsibility. And yet one more problem with MANY of these Envoys, when the air is on, the vehicle stutters and sometimes shuts off. My sister and i have the same vehicle same year and hers also does the same and have gotten same responce from people i know who also own or owned this same vehicle of the same year. I think a recall is what needs to happen. Or GMC will lose ALOT of business. Too many people are unhappy at this point
#148 of 323 Re: Update 2006 Envoy with a Faulty Fuel Sensor [azboomer]
Jul 27, 2011 (8:05 am)
I apologize for your frustrations with the phone agent. Please keep me posted if you do not hear from someone in the United States. Could you please email me your case number? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Caron, GM Customer Service
#149 of 323 Re: rosebud62 [rosebud62]
Jul 27, 2011 (8:18 am)
If you are referring to the CLuster(dash where your oil, fuel, speed, etc... gauges are). It is not too hard fix but VERY expensive unless you know a mechanic. I found the cluster on ebay for $200, reset(cause you have to reset it so the milage matches what you have on your engine now). This is BS though and should be a recall on GM"S part. I have done some research on the matter and spoken to MANY mechanics who have ALL ran into this problem with MANY envoys 2005 and around that year. I am disgusted at the fact that GMC is not doing what they should in this situation and replace this part. It is OBVIOUSLY a GM problem. NOT THE CONSUMERS!!!!! Wake up GMC and do your damn job.
#150 of 323 Re: 2005 GMC Envoy XL SLT Fuel Gauge [mrsguyadeene]
Jul 27, 2011 (9:08 am)
Please email me with your VIN and current mileage. I look forward to your response.
GM Customer Service
Jul 27, 2011 (10:24 am)
Mileage is 131,236 and VIN is 1GKDS13S252194903. Fuel gauge has been going on since 70,000 miles(of course right after warrenty went out), oil and speed gauge have been out since 90,000 miles(rounded). Also, when air is on the vihicle stutters(my sister has same year and make and SAME problem). I was not aware of this site or any other to complain on and due to many circumstances these last few years i unfortunately didn't persue these issues as i should have. But i am now making it aware to the world that GMC is failing to do right by thier customers, including but not limited to taking it to the media. This is such a huge let down by GMC( an american motor company). Unfortunately, myself and many others i have had the pleasure of speaking to, will not be buying american cars again. I wish i could because i do love my envoy but GM has been a huge let down. I had problems with my vehicle 2 weeks after i drove it off the lot and i bought it brand new. That is sad and i should have known then that this would be an issue. My Envoy is now paid off(other then some late fees that i owe) and i am uncertain of how long it will last me now. I am terrified every day that i drive in that car with my children. When will we be stranded on the side of the road where anything could happen especially if late at night. Scarey thought when you have to little children and no man along side.
#152 of 323 Re: 2005 GMC Envoy XL SLT Fuel Gauge [gmcustsvc]
Jul 27, 2011 (2:03 pm)
I understand that it can be easy to redirect your anger towards me when your situation...............handled on a case by case basis.............apologize you are frustrated and dissatisfied"
I am no longer angry. nor frustrated. Remember....I laid on my back and fixed it myself for $68!!!
I feel sorry for all these other poor bastids here who can't get any help from YOU.
Your rhetoric is merely...ZZZZZZZzzzzzzzzzzzzzzzzzzzzzzzzz
YOU HAVE A GREAT WEEK AS WELL!!