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GMC Jimmy Chevy Envoy Fuel Gauge Problem

318 messages,  Last post on Jun 15, 2012 at 2:40 PM

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What is this discussion about? GMC Envoy, GMC Jimmy, Fuel System, SUV

    

Messages Page 15 of 32

#141 of 318 2005 GMC Envoy XL SLT Fuel Gauge by bethanybeach

Jul 26, 2011 (5:54 am)

I've been reading the posts...thanks for the VERY useful info. Not happy this is happening but reading this info has been helpful.
First...everyone...please go file a complaint!
https://www-odi.nhtsa.dot.gov/ivoq/
I just filed mine and and am getting ready to call my dealer...although I expect nothing to be done to help me.
 
I have a 2005 GMC Envoy XL SLT 71,000 miles and have loved every minute of driving this suv. However, I am planning to sell and get something else ASAP as I feel more issues may be soon to come reading some posts. I want something new and under warranty again.
 
I took the Envoy to fill it up last month at 71,000 miles...filled the tank completely. Started up and fuel gauge went right to empty with bell chiming. I knew that wasn't correct as I just spent $80 to fill it completely. Figured maybe if I drove it would go back up to full...this had never happened before. As I drove it that first week...it bounced back and forth between full and empty constantly. I now have to monitor miles and fill it back up frequently. I don't have the money right now to have this repair done and am nervous that I may forget to reset trip mileage or miscalculate how much I may have left. Worried that with three young children I could stall out and have an accident. I have driven it for the past month like this monitoring miles. Same thing everyday. I can fill the tank and know it's full but that gauge will go from 1/4 tank to full back down to empty with bell chiming and low fuel light coming on. Very frustrating! I know full well this is a safety issue...just wish GM realized that as well.
Like I said...I have always LOVED this Envoy...had it since we drove it off the lot but I now am sadly looking for something else. Reliability and safety are more important.
I encourage everyone with these issues to go to the website listed at the beginning of the email to fill out a complaint. Good luck to everyone else who is unfortunately dealing with the safety issue!

#142 of 318 Re: 2005 GMC Envoy XL SLT Fuel Gauge [bethanybeach] by gmcustsvc

Jul 26, 2011 (12:50 pm)

Replying to: bethanybeach (Jul 26, 2011 5:54 am)
bethanybeach,
Please let me know how things go at the dealer. I look forward to your update. I apologize for your frustrations and concerns. I look forward to working with you.
Christina
GM Customer Service

#143 of 318 Re: 2005 GMC Envoy XL SLT Fuel Gauge [gmcustsvc] by jonnyring

Jul 26, 2011 (2:05 pm)

Replying to: gmcustsvc (Jul 26, 2011 12:50 pm)
Re:"I apologize for your frustrations and concerns. I look forward to working with you.
Christina
GM Customer Service
 
Hi Christina!
 Can you work with us all by filling out the consumer complaint as well? There is nothing else you can do to help any of us with the exception of filling out the complaint. The more complaints > the better.
 You're getting a PAYCHECK to help us , correct? This is THE ONLY THING thing YOU CAN DO to make that paycheck worthy of your name being written on it.
 I hope when you deposit your paycheck and ENDORSE IT, you have the self respect and CONSCIENCE to say to yourself..."I deserve this paycheck. I helped some customer's out by filling out the complaint form regarding GM's inability to help all those poor souls who are so frustrated with MY EMPLOYER."
Thanks,
jonny

#144 of 318 Update 2006 Envoy with a Faulty Fuel Sensor by azboomer

Jul 26, 2011 (10:06 pm)

The first phone call that I received from a GMC Rep last week came at 5:30 a.m., I called back at a reasonable Tucson time and left a message. Today a GMC Customer Service contacted me and asked me to contact my local dealership to have the faulty fuel sensor checked out...to see (their words) if it is an internal (manufactuer) or external (my problem). I called my local GMC dealer, and spoke with the Service Manager he related that he has seen almost 100 of these vehicles with the faulty fuel sensors..he said the diagnosis that GMC wants cost $70...then he said...in those vehicles that he has checked..he has reported the faulty fuel sensor to GMC and has NEVER seen GMC fix any of the vehicles.
When the GMC Customer Service representative called me back I explained this to her, and I asked simply for a guarentee that if it is infact found to be a internal issue (a manufacturer problem) that GMC is going to fix it. She was a little flustered..and then I asked to be transfered to a North American (or US Based) customer service representative. The current rep that I was speaking to was in india or pakastan. She didn't quite know what to say...then said she would be happy to. Next thing I know a young man comes on and identifies himself and asks how he could help me. I asked where he was and he replied "the phillipines." I again asked to be transfered to a North American Representative or a US Based Representative. I guess I am getting a phone call tomorrow.

#145 of 318 Re: 2005 GMC Envoy XL SLT Fuel Gauge [jonnyring] by gmcustsvc

Jul 27, 2011 (8:59 am)

Replying to: jonnyring (Jul 26, 2011 2:05 pm)
Jonnyring,
I understand that it can be easy to redirect your anger towards me when your situation isn’t resolved in the way you would like. Each situation is handled on a case by case basis. I understand you don’t see behind the scenes, all the emails I send and the sticky notes that consume my desk, so it can be hard to understand what I do. You are not here as I speak with management sticking up for customers trying to find a resolution both parties can be satisfied with. Every communication I have with customers is documented and here for all upper management to see. I apologize you are frustrated and dissatisfied. Enjoy your week.
Christina
GM Customer Service

#146 of 318 Re: 2000 Jimmy/Envoy Fuel Gauge Problem [jonnyring] by mrsguyadeene

Jul 27, 2011 (8:54 am)

Replying to: jonnyring (Sep 24, 2006 5:58 am)
I have had the same problem with my fuel gauge. Started at 70,000 miles, of course right after warrenty was up. My sister who has same envoy, same year also had SAME PROBLEM. Now, my oil gauge is not working and sometimes the speedomoter works and sometimes it does not. I am pretty aggrevated with the situation especially since when i took it to a mechanic i was told that he has seen MANY envoys of around 2005 with this EXACT problem. And would you like to know how expensive it is to replace the cluster? Approx $700(if you DONT take it to GMC dealer, more if you do of course.) I have a better idea, HOW BOUT GMC RECALLS THIS SINCE IT IS OBVIOUSLY AN ISSUE ON THIER END. Of course they would never do that though. My family has been devoted to buying GMC's for years now. However, we are no longer. This is horrible business and a crappy thing to do to the public. How do i go about filing a formal complaint with GMC? Please help me. And i suggest anyone with this same problem do the same.

#147 of 318 Re: 2005 GMC Envoy XL SLT Fuel Gauge [gmcustsvc] by mrsguyadeene

Jul 27, 2011 (9:04 am)

Replying to: gmcustsvc (Jul 27, 2011 8:59 am)
Christina,
    Who exactly can i file a formal complaint with about this problem? I want the highest in charge if possible. I think it is disgusting that MANY people are having this very same problem and nothing is being done to correct it. We are all being told that it is our responsibility. That, in my eyes and the eyes of many others, is poor business on GMC's part. I have now spoken to quite a few mechanics, just asking them if they have seen any envoys come in witht his same problem, and you can't even begin to imagine how many they have ALL reported to me. I am a single mother of 2 and struggling to just pay the bills. Where do i come up with this amount of money to fix a problem which is OBVIOUSLY GMC's fault? How fair and businesslike does that sound to your big CEO's and presidents who are living large? I will take this as far as i have to. While i know it is not exactly your fault, unfortunately you work for this rechid company, you still hold some responsibility. And yet one more problem with MANY of these Envoys, when the air is on, the vehicle stutters and sometimes shuts off. My sister and i have the same vehicle same year and hers also does the same and have gotten same responce from people i know who also own or owned this same vehicle of the same year. I think a recall is what needs to happen. Or GMC will lose ALOT of business. Too many people are unhappy at this point

#148 of 318 Re: Update 2006 Envoy with a Faulty Fuel Sensor [azboomer] by gmcustsvc

Jul 27, 2011 (9:05 am)

Replying to: azboomer (Jul 26, 2011 10:06 pm)
azboomer,
 
I apologize for your frustrations with the phone agent. Please keep me posted if you do not hear from someone in the United States. Could you please email me your case number? I would like to look further into your situation.
 
You can get my email by clicking on gmcustsvc.
 
Thank you,
Caron, GM Customer Service

#149 of 318 Re: rosebud62 [rosebud62] by mrsguyadeene

Jul 27, 2011 (9:18 am)

Replying to: rosebud62 (Jul 20, 2011 11:04 am)
If you are referring to the CLuster(dash where your oil, fuel, speed, etc... gauges are). It is not too hard fix but VERY expensive unless you know a mechanic. I found the cluster on ebay for $200, reset(cause you have to reset it so the milage matches what you have on your engine now). This is BS though and should be a recall on GM"S part. I have done some research on the matter and spoken to MANY mechanics who have ALL ran into this problem with MANY envoys 2005 and around that year. I am disgusted at the fact that GMC is not doing what they should in this situation and replace this part. It is OBVIOUSLY a GM problem. NOT THE CONSUMERS!!!!! Wake up GMC and do your damn job.

#150 of 318 Re: 2005 GMC Envoy XL SLT Fuel Gauge [mrsguyadeene] by gmcustsvc

Jul 27, 2011 (10:08 am)

Replying to: mrsguyadeene (Jul 27, 2011 9:04 am)
mrsguyadeene,
Please email me with your VIN and current mileage. I look forward to your response.
Christina
GM Customer Service

Messages Page 15 of 32

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