Last post on Oct 22, 2013 at 10:39 AM
You are in the GMC Envoy
What is this discussion about?
GMC Envoy, GMC Jimmy, Fuel System, SUV
#113 of 323 Re: GM Customer Service [absoluteg]
Jun 22, 2011 (5:31 am)
I appreciate that you want to help but it seems this is a major problem for a lot of GMC owners. My fuel gauge stopped working a few months back on my Envoy 2007. I had to have it fixed and it cost $700. I'm an outside sales person and drive hundreds of miles a week. There was no way I was going to guess my mileage, it needed to be fixed. Of course the guage is not covered under warranty. Shocking?!?! I haven't had time to post for a while but this is something GMC needs to address. I'm almost ready for a new car and even though I believe in buying American I'm getting tired of bringing my car in every time something goes wrong even if it's covered under the warranty. My electronic driver seat has gone out twice also. Once under warranty and the other time it was not. I had to change the motor on it. My car is only 4 years old!!
I'm glad I went on this web site so I know that I'm not the only one having problems.
#114 of 323 Re: GM Customer Service [absoluteg]
Jun 22, 2011 (1:11 pm)
The only posts I see from you are from August 16 of last year. I apologize I didn't start on this forum until December. If you would like to email me with more information I would be happy to look into your situation further.
GM Customer Service
#115 of 323 Re: GM Customer Service [gmcustsvc]
Jun 22, 2011 (5:50 pm)
Give it rest Christina! Can't you see we're ALL fed up with your rhetorical BS????
Do what he (absoluteg) asks and stop asking.."Have you brought your car to a Stealer?"..."Can I have your VIN?...I can make a case # for you...blah, blah blah, blah, blah blah."
I have tried to stop posting here as I fixed my car myself awhile ago....but I'm so sick & tired of different GM Cust.Serv. Reps chiming in asking for a VIN!
SH!T or get off the pot for Chrissakes!!!!!!!!!
STEVER....DON'T DELETE MY POST PLEASE....THESE "Customer Service Reps" are getting PAID to do nothing!!! We as Americans are sick of big business walking all over us, and appeasing us. How many here have gotten all excited that someone actually SEEMED concerned about their problem? How many have been actually helped?
Oh no,,,,,I'm feeling nauseous again......
#116 of 323 Re: GM Customer Service [jonnyring]
Jun 23, 2011 (6:09 am)
Glad to hear you were able to fix your concerns your self. What is it that customers want? Some want recalls formed, others want help for the dealer to fix the concerns. So, with this said, I ask for the VIN to see if there are any open recalls on the vehicle and the type of repair history the vehicle has had. I set up these cases to report the problem to GM, how else do you think GM hears of your concerns? These cases can help to show an idea of how many customers are experiencing a problem, which could help start a recall, or if this is a recurring problem. On to my next point, customers that report there concerns and experience with GM through these cases have documentation for if a recall is formed after they have paid to have it addressed. With this documentation, if the vehicle was fixed at an authorized GM dealer, the customer could then submit for reimbursement.
GM Customer Service
#117 of 323 Re: GM Customer Service [absoluteg]
Jun 23, 2011 (6:18 am)
I also ran out of gas on the highway with my two children in the truck with me! IF THATS NOT A SAFETY ISSUE I DONT KNOW WHAT IS!!! I have sent an email to Christina, to the nhtsa.gov and to GMC complaining about this. NOW my truck will not pass inspection and they are saying $700 to fix it. This should be a recall!
(2007 GMC Envoy)
#118 of 323 Re: GM Customer Service [gmcustsvc]
Jun 23, 2011 (10:38 am)
I will email you my information this week. Hopefully something can be done; however, like most people I ended up finding myself having to make a moral decision...saftey of my family or pursue a broken issue putting my family at risk. I value my family safety first and spent the $1000 to get it fixed. Like all the others, the gauge issue would have been roughly $700 if I remember, and $300 roughly for the throttle body to be replaced (and appears to be failing me again, I need to check with my mechanic on what this means as my gas mileage has been horrible for the last few months).
I will send you the information and i will update this thread so others can see the outcome of whatever you can/willing to do. If nothing comes from the information i provide to you then others will know this, if action is implemented in any form then it will be seen as credible on GM's behalf.
I do appreciate the time...but don't sell us short. Just from this thread alone, you can see the massive issues caused to your customers. I'm not looking for a handout...i already spent my money to get this fixed. This is more of a moral issue to me...which most companies have decided to throw away, in my humble opinion.
This is the only vehicle i have ever owned that has had this type of problem. In general, every GM, GMC, JEEP and FORD i have ever owned has had issues. FORD, GM, GMC the worst. Jeep was marginal. We also own a Honda Accord, it has 75k miles on it...guess how many times it has been to the shop for repair, other than normal wear and tear parts? None, that's right, none!! If GM/GMC considers the gas tank gauge normal wear and tear, just tell everyone...then they can either choose to accept or not accept and all buy Honda's!
#119 of 323 Re: GM Customer Service [gmcustsvc]
Jun 27, 2011 (10:24 am)
My 2007 Envoy is at the dealer right now getting the same repair. He's quoted +/- $600. You mentioned in your 6/23 post to jonnyring that documentation could result in reimbursement if a recall is formed. How does one go about starting that process?
This is my 2nd Envoy and, knock wood, this fuel guage problem is the first non-wear & tear problem I've had. From the other posts, it looks like an issue that GM should recognize and make right (though I don't think you personally deserve the abuse). Hopefully you'll get the message up the chain and something comes of it.
#120 of 323 Re: GM Customer Service [kellypws]
Jun 29, 2011 (8:46 am)
I apologize for your frustrations. Have you spoke with customer assistance regarding your concerns? If so, please send me your case number. If not we can definitely discuss setting up a case for you and what you can expect. Please feel free to email me directly.
GM Customer Service
#121 of 323 Re: 2006 Envoy Fuel Gauge Problem [billflshmn]
Jul 07, 2011 (12:47 pm)
GM should be ashamed!!!! These are not isolated incidents. I have a 2005 GMC Envoy XUV with 78000 miles on it. This vehicle has been nothing but a NIGHTMARE!!! This gas gauge problem is called a Fuel Leveling Sensor!!! I know, because I just had it replaced. I had it replaced to the tune of $600. It is located inside the gas tank. With the mile already on the truck, I went ahead and replaced the fuel pump while they had the tank tank down. a monthe ago, I had to replace the fan clutch and the thermostat as well!!!
Now the speedometer doesn't work, the middle/partition window doesn't work, and to top it off, the truck now has a blown cylinder!!!! At 78000 miles???
#122 of 323 Re: 2006 Envoy Fuel Gauge Problem [krinz]
Jul 07, 2011 (12:52 pm)
It could be the same problem I had with my Envoy???? FUEL LEVELING SENSOR!!!!!! If you have anywhere close to 100k miles on the vehicle, GM is going to suggest that you replace the fuel pump as well. The sensor is located in the gas tank along with the fuel pump!!! Seeing as how the MAJORITY of the cost to replace these two items is associated with LABOR, you probably should.