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Mazda MPV: Transmission Issues

138 messages,  Last post on Sep 15, 2009 at 5:47 PM

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What is this discussion about? Mazda MPV, Transmission, Van


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#89 of 138
Re: Transmission failure [backy] by steinpr
Oct 09, 2007 (9:57 am)
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Replying to: backy (Oct 09, 2007 8:39 am)

well lets see 11.5 mpg city, 15-17 hwy, air bag replaced, front suspension arms replaced, car died on hwy,
yes i denied the credit charge, but they said i singed to cover if they renege
 
Mazda North America will tell you if the car is in the shop for a defect they will give you a loaner or a rent a car. then they will change their minds and say it is up to the dealers.
I stand by my statement.
#90 of 138
Re: Transmission failure [steinpr] by kinko
Oct 09, 2007 (1:35 pm)
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Replying to: steinpr (Oct 09, 2007 9:57 am)

I found that Mazda service departments are very generous with the rental car due to warranty services.
For my last three warranty works done by the dealer, they called the rental car company (Enterprise R.A.C.) and the gas were all that I needed to pay for. As a matter of fact, the agent in the rental car company told me that Mazda is the most generous client comparing to Toyota, Nissan, and Hondo. They would pay for the rental even for a half a day warranty work. The cost of rental actually are paid by Mazda, not the dealer.
I am sorry to hear about you tranny problem. I have a 04 and it has been shifting a bit rough all the time. I need to try another MPV to see if it is the same for all.
#91 of 138
Re: Transmission failure [kinko] by steinpr
Oct 10, 2007 (6:54 am)
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Replying to: kinko (Oct 09, 2007 1:35 pm)

can you imagine if they told you "take a car for 3 weeks we would pay for it" 2 months later enterprise charges your card $600. Mazda says "sorry it up to the dealer".
#92 of 138
Re: Transmission failure [steinpr] by kinko
Oct 10, 2007 (2:24 pm)
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Replying to: steinpr (Oct 10, 2007 6:54 am)

each time I checked out the rental, enterprise took my card for the $50 deposit. They told me that Mazda were going to pay for it.
Wait a minute steinpr, you have a 2002, was it still under warranty for the tranny replacement? The Mazda EPP includes rental.
#93 of 138
Re: Transmission failure [kinko] by steinpr
Oct 10, 2007 (4:54 pm)
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Replying to: kinko (Oct 10, 2007 2:24 pm)

yes it was under warranty, but according to Mazda North America it is up to the dealer to honer it, not Mazda the company. Trust me i spent many hours on the phone, to bring the dealer and Mazda corp to court for $600 is not worth it.
it just sucks to be a mazda owner.
ps the Mazda dealer in Brooklyn did give me a rental for 1 day when they had my car but Manhattan Mazda screwed me and Mazda Corp. did nothing.
#94 of 138
Re: Transmission failure [steinpr] by kinko
Oct 11, 2007 (11:06 am)
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Replying to: steinpr (Oct 10, 2007 4:54 pm)

If you have the Mazda EPP, the rental cost is not on Mazda, but the underwriter of the EPP, the third party that you paid for the EPP. I guess the dealer as the middleman, still needs to bill EPP company for the rental cost. Mazda pays when it is warranty work of the 4 years/50K miles BTB coverage. Your 2002 is obviously under the EPP domain. If you look under the mazdausa.com on MEPP, Mazda corp has no direct role in it. I guess you should go after the company that underwrite the EPP. Do you have any document on the EPP when you purchase it?
#95 of 138
Re: Transmission failure [kinko] by steinpr
Oct 11, 2007 (4:45 pm)
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Replying to: kinko (Oct 11, 2007 11:06 am)

we have a misunderstanding, this happened when my car was 1.5 years old- 18500 miles. I just found this site.
#96 of 138
Re: Transmission failure [steinpr] by kinko
Oct 15, 2007 (7:48 am)
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Replying to: steinpr (Oct 11, 2007 4:45 pm)

The rental is paid by Mazda if the work is covered by warranty. why should the dealer care about saving Mazda some money on the rental? I believe the dealer who replaced your tranny messed up.
#97 of 138
Re: Transmission failure [kinko] by steinpr
Oct 15, 2007 (4:50 pm)
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Replying to: kinko (Oct 15, 2007 7:48 am)

or maybe the dealer charged Mazda and then screwed me, either way I'm out $600 and Mazda did nothing!
#98 of 138
Re: Transmission failure [steinpr] by kinko
Oct 16, 2007 (7:31 am)
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Replying to: steinpr (Oct 09, 2007 9:57 am)

You milage is too low for sure. That means you get about 200 miles per fill-up. I believe mine has a 19-22 average for the past 4 years. I get 300-340 miles per fill-up and I normally wait till the warning light comes on.
 
I did find out every Mazda service department are different from each other. I guess the skilled people would rather works for big dealer of big brand. But I found that Mazda is modernizing and expending their existing dealerships in US, instead of adding new dealers.
 
Can you tell us the story on the front suspension arms replacement?

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