Last post on Apr 25, 2013 at 4:25 PM
You are in the Mazda MPV
What is this discussion about?
Mazda MPV, Transmission, Van
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#88 of 191 Re: Transmission failure [steinpr]
Oct 09, 2007 (8:39 am)
I can see why you'd never set foot in Manhattan Mazda again, but why shun the entire brand because of the actions of one dealer? It was up to the dealer to take care of the rental car that they promised you, and they didn't do it. How far up the chain did you take this matter with the dealer? To the owner? To the BBB (the dealer is probably a member of it)? Did you challenge the charge with your credit card company? If you tell them the charge is unjustified, they will take it up with the dealer on your behalf.
I had a totally opposite experience with my local dealer, Walser Mazda in Burnsville, MN. I brought my 2002 MPV in to have the fuel sender replaced. It was covered under extended warranty (not a Mazda warranty) and the service rep told me that the warranty company would pay for the rental car (1 day). When I dropped off the rental car, the service rep said that the warranty company reneged on paying for the rental, because the repair was not supposed to take very long. But he said that since he promised that the rental would be reimbursed, the dealership would pay for it. Needless to say, I will take my MPV there again for service.
#89 of 191 Re: Transmission failure [backy]
Oct 09, 2007 (9:57 am)
well lets see 11.5 mpg city, 15-17 hwy, air bag replaced, front suspension arms replaced, car died on hwy,
yes i denied the credit charge, but they said i singed to cover if they renege
Mazda North America will tell you if the car is in the shop for a defect they will give you a loaner or a rent a car. then they will change their minds and say it is up to the dealers.
I stand by my statement.
#90 of 191 Re: Transmission failure [steinpr]
Oct 09, 2007 (1:35 pm)
I found that Mazda service departments are very generous with the rental car due to warranty services.
For my last three warranty works done by the dealer, they called the rental car company (Enterprise R.A.C.) and the gas were all that I needed to pay for. As a matter of fact, the agent in the rental car company told me that Mazda is the most generous client comparing to Toyota, Nissan, and Hondo. They would pay for the rental even for a half a day warranty work. The cost of rental actually are paid by Mazda, not the dealer.
I am sorry to hear about you tranny problem. I have a 04 and it has been shifting a bit rough all the time. I need to try another MPV to see if it is the same for all.
#91 of 191 Re: Transmission failure [kinko]
Oct 10, 2007 (6:54 am)
can you imagine if they told you "take a car for 3 weeks we would pay for it" 2 months later enterprise charges your card $600. Mazda says "sorry it up to the dealer".
#92 of 191 Re: Transmission failure [steinpr]
Oct 10, 2007 (2:24 pm)
each time I checked out the rental, enterprise took my card for the $50 deposit. They told me that Mazda were going to pay for it.
Wait a minute steinpr, you have a 2002, was it still under warranty for the tranny replacement? The Mazda EPP includes rental.
#93 of 191 Re: Transmission failure [kinko]
Oct 10, 2007 (4:54 pm)
yes it was under warranty, but according to Mazda North America it is up to the dealer to honer it, not Mazda the company. Trust me i spent many hours on the phone, to bring the dealer and Mazda corp to court for $600 is not worth it.
it just sucks to be a mazda owner.
ps the Mazda dealer in Brooklyn did give me a rental for 1 day when they had my car but Manhattan Mazda screwed me and Mazda Corp. did nothing.
#94 of 191 Re: Transmission failure [steinpr]
Oct 11, 2007 (11:06 am)
If you have the Mazda EPP, the rental cost is not on Mazda, but the underwriter of the EPP, the third party that you paid for the EPP. I guess the dealer as the middleman, still needs to bill EPP company for the rental cost. Mazda pays when it is warranty work of the 4 years/50K miles BTB coverage. Your 2002 is obviously under the EPP domain. If you look under the mazdausa.com on MEPP, Mazda corp has no direct role in it. I guess you should go after the company that underwrite the EPP. Do you have any document on the EPP when you purchase it?
#95 of 191 Re: Transmission failure [kinko]
Oct 11, 2007 (4:45 pm)
we have a misunderstanding, this happened when my car was 1.5 years old- 18500 miles. I just found this site.
#96 of 191 Re: Transmission failure [steinpr]
Oct 15, 2007 (7:48 am)
The rental is paid by Mazda if the work is covered by warranty. why should the dealer care about saving Mazda some money on the rental? I believe the dealer who replaced your tranny messed up.
#97 of 191 Re: Transmission failure [kinko]
Oct 15, 2007 (4:50 pm)
or maybe the dealer charged Mazda and then screwed me, either way I'm out $600 and Mazda did nothing!