- #109 of 138
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Re: Mazda America Customer Service May Help You [shelle7796]
by dblchin
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May 06, 2008 (11:54 am)
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Replying to: shelle7796 (May 06, 2008 5:52 am)
No, the local service manager and Madza America's customer service got together and decided it was the best thing to do. I think you can have some degree of success if you keep pushing them. You may get free parts, at least!
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- #110 of 138
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Re: Mazda America Customer Service May Help You [dblchin]
by embark
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May 15, 2008 (10:55 am)
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Replying to: dblchin (May 06, 2008 11:54 am)
Mine just went out...could hear it happening on cruise control. GOing uphill, it seemed to "miss" the downshift and just rev up. Finally, it gave out...going down the interstate! I made it off the interstate, but at the stoplight on the off ramp, it just stopped. Unfortunately I bought it used just 4 months ago so I'm not sure if I can have any reimbursement for costs or not. 72,000 miles. Didn't know a transmission could go out that quick. I've never had a trans problem with ANY other car I've owned.
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- #111 of 138
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Re: Mazda America Customer Service May Help You [embark]
by shelle7796
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May 15, 2008 (11:14 am)
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Replying to: embark (May 15, 2008 10:55 am)
If you bought it from a dealership I encourgage you to go back to them. I insisted that the dealership step up to the plate as well as Mazda and stand behind what they sell. I started off emailing to Mazda with no luck at all. Then I persisted and insisted that the dealership contact a representative to cover the costs of the transmission repairs. Without any hesistation, Mazda agreed to cover 50% of the $3345.00 bill; as they should have. No question I can be a b____, but at least this time it paid dividends! Keep in touch.
Michelle
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- #112 of 138
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Re: Mazda America Customer Service May Help You [shelle7796]
by embark
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May 16, 2008 (3:30 am)
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Replying to: shelle7796 (May 15, 2008 11:14 am)
Thanks Michelle. Unfortunately, I bought it from a private seller, who I know, so I am sure they didn't just sell it because they "knew" it was failing.
However, I am contacting Mazda directly to see how far I can get. Do you remember the Mazda reps name or contact info? Or did you just find a Mazda customer service number?
Thanks for your input!
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- #113 of 138
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Re: Mazda America Customer Service May Help You [embark]
by shelle7796
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May 16, 2008 (5:12 am)
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Replying to: embark (May 16, 2008 3:30 am)
Are you only the second owner of the vehicle? If the previous owners bought it from a Mazda dealer and had it serviced there, I would encourage you to go there as well. The Mazda reps name through email was Michael M at mazdacustomerassistance mazdausa.com. He truthfully was worthless, but give it a try. If you have to use me that's fine. Trust me, he will know who I am. I was amazed over the # of blogs that I have read concerning this transmission problem. It is a VERY serious problem. Keep in mind, my van was out of warranty and they still paid. Keep me up to date.
Michelle
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- #114 of 138
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Are there serious transmission problems with 05 or 06 MPVs
by musicar
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May 20, 2008 (5:18 am)
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- #115 of 138
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Are there serious transmission problems with 05 or 06 MPVs?
by musicar
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May 20, 2008 (5:25 am)
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I just joined the club because I am considering buying an 05 or 06 MPV. My husband and I are part-time musicians and need a van for hauling our equipment around. The Mazda5 is too small for us and the MPV seems a perfect size. However, I am getting nervous after reading all the posts about transmission problems. We test drove an 06LX with only 21.5K and really liked it, except that there was the problem of accelerating and not going into the next gear immediately and then lurching into the next gear. A different dealer had the car as a trade in. They are willing to take it to Mazda to have it fixed as it is still under warranty. Do you think we should take a shot or wait for another car. The Mazda dealer said that he gets MPV quite alot as trade-ins and we are not in a huge rush.
Thanks Musicar
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- #116 of 138
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Re: Are there serious transmission problems with 05 or 06 MPVs? [musicar]
by shelle7796
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May 20, 2008 (6:19 am)
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Replying to: musicar (May 20, 2008 5:25 am)
I did my research by typing in "2002 Mazda MPV transmission failure". Change the model year and try the same. If you are seriously considering buying this vehicle, I would have the transmission fluid checked immediately for any shavings-ask to see the fluid. In my van, the rpm's went really high and the van lurched as well. I do love my MPV; I obviously was disappointed that the transmission went out at 67,000 miles.
Michelle
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- #117 of 138
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Re: Are there serious transmission problems with 05 or 06 MPVs? [musicar]
by jipster
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May 20, 2008 (11:28 am)
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Replying to: musicar (May 20, 2008 5:25 am)
The MPV is not known to have the smoothest shifting transmission, but if you feel there is a problem with the transmission in the MPV you are looking at, I would pass on it and try to find another.
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- #118 of 138
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Re: Are there serious transmission problems with 05 or 06 MPVs? [jipster]
by musicar
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May 21, 2008 (6:52 pm)
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Replying to: jipster (May 20, 2008 11:28 am)
Thank-you for your help. I am going to look at other MPVs as this one definitely had a problem. I will let you know when I get one. Musicar
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