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Sedans Cadillac CTS/CTS-V 2008 Cadillac CTS
2757 messages, Last post on Oct 09, 2009 at 8:13 PM
You are in the Cadillac CTS/CTS-V Forum. Your Hosts are pat & karens
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Replying to: tntmyth (Feb 03, 2008 2:48 pm)
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Replying to: letsgomets (Feb 04, 2008 11:52 am) |
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Ordered my CTS Oct 19th 08 car was delivered Jan 04 08 3.6 SFI, PDQ, Auto White Diamond W/ spare tire. I have been watching this forum since before my purchase. I would like to respond to some of the postings by saying after 50 + years of auto purchasing it is not uncommon to have some minor or major problems with a first year production. However after looking at the competition I do not find any other vehicle that can compare to the CTS '08 the ergonomics are far superior to its closet competitor,performance is on par with the best. It remains Cadillac all the way. It most certinaly is not a European Sports car it is however one of the most adept at finding the middle of the performance road to Sport and Luxury. I have 1200 miles no problems other than a heated seat function problem that is being taken care of by the dealer who is replacing my fuel used to come in for service.  The only other thing I can say is WOW Great car!!!! |
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I've been lurking watching the events of this unfold. I think all of us here really hope that your dealership and Cadillac get to some resolution everyone can agree to. One thing for sure is that issues like this aren't limited to Cadillac or GM. My mother had been driving Lexus ES cars for some time now and she had purchased the 2007 model last year. That car was an absolutely nightmare of gremlins...mostly resulting in the car refusing to start in her own garage. After being towed to the Lexus dealership five times and have no luck with the service solutions, the dealership made arrangements to get her into another vehicle. By this time the 2008s had shown up, and that's what she moved into. No problems with the current car. Usually manufacturers have policies about how to handle the most serious issues that try to balance customer satisfaction with cost effectiveness. After all, drop shipping a 3.6L DI engine for your car isn't exactly a walk in the park. What helps in the process is not just being persistant (and not a jerk at the same time), but also having a dealership willing to go to bat for you. There are two Caddy dealerships in my town. The one I go to treats me like gold, regardless of why I'm there. They all my name (and all their regular customers names), from the receptionist to the owner, who always makes it a point to stop what he's doing and say hi to me. They remember what's going on in my life and ask about my family. They never try to spend their time selling me a car....they know when I'm ready, I'll come to them. And their service managers are all the same people for the last fifteen+ years I've been there. If there is an issue with my car, I know they will tell me the truth and not just try to do what's profitable. I have no doubt that they would go to bat for me with GM if something like what you're going through happened to me. Bottom line is that if you feel your dealership isn't serving you well, let them know and look for others. If it's GM, make sure the dealership is pulling every string they can. The last thing they want is the loss of a customer, much less to a competitor. When that happens, odds are the customer is gone for good.
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Replying to: sevenfeet0 (Feb 04, 2008 3:58 pm) 
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Replying to: jharold (Feb 03, 2008 1:21 pm)
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Replying to: johnstingray (Feb 04, 2008 8:38 pm) in mid September and it was delivered Oct 30th. I know the wood wheel and gearshift were orginally constrained, but I thought they got that taken care of. I would go back and talk to whoever takes care of special orders at the dealrship. They can find out why it hasn't been picked up for a build yet. Also, if it hasn't been picked up for building yet, they can probably add the AWD to the car. I know we changed the option package on ours just before it was scheduled for build. Anyway something is definetly wrong either with the factory or your dealer. 2 and a half months and no build date yet is nnot right.
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Replying to: sevenfeet0 (Feb 04, 2008 3:58 pm) |
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Replying to: johnstingray (Feb 04, 2008 8:38 pm) |
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I ordered my CTS and picked it up on 28 Dec. Last Friday I went to start the vehicle and it didn't turn over (no crank). I used Onstar which forwarded me to Cadillac Roadside Assistance (CRA). CRA asked me for a phone number, to which I said "I've got Onstar". They said "We don't have access to that, do you have a cell phone?" It seems that GM doesn't quite have the whole thing planned out perfectly yet. Anyway, after I finished with CRA, I gave the CTS yet another try, and this time it fired up. I drove home with the groceries, and as I walked in the door, the home phone rang. It was CRA telling me about the tow vehicle that was en route. I explained that after unloading the perishables I intended on dropping off the car, but thanks. The dealer gave me an '08 CTS loaner, which was nice. It was pretty basic in terms of equipment, as expected. I hadn't driven the base suspension in awhile, and there is a marked difference between it and the FE3. Surprising, even. Pretty Soft. Also, since it was a rental, I didn't feel the need to spare the RPM. The base engine (non DI) really does have pretty decent push. I picked up my car today. It was all tied to an insufficiently grounded cable. Here's the good news: There was a service bulletin on it. This alone speaks volumes about Quality. It wasn't where the Dealer Tech's said "Well, we looked at it and it turns out that the assembler must've been drunk". It was evidence of statiscal based, process-controlled manufactured environment. Their manufacturing engineers knew (unfortunately, after the fact) that a subset of their vehicles didn't pass mustard due to a process in their manufacturing flow. But they've updated their manufacturing process to address shortfalls. I've accepted that purchaseing a vehicle very early in the manufacturing flow means you're more suspect to some problems. But after 6 weeks, and 1K miles, this was it. Some would not accept this, but I loved the car and had to have one. Hats off to GM. Even with the slight inconvenience, it's been worth it, and I love the ride. |
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