- #2044 of 2757
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Re: Bad Caddy [knotem]
by rcantwell
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Jan 30, 2008 (2:32 pm)
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Replying to: knotem (Jan 30, 2008 6:32 am)
Update, GM has refused to do anything except repair the car. Would not consider a new motor or anything else. Customer service kept assuring me that it would be repaired to GM standards. For my trouble and frustration they offered a certificate worth up to $200 good toward oil changes and tire roatation. Told them I could get the oil changed for $60 and they could keep their certificate. Also told them I could now see why Toyota has surpassed them as #1. This is the quality and customer service you get from GM.
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- #2045 of 2757
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Re: Bad Caddy [rcantwell]
by arby1
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Jan 30, 2008 (3:09 pm)
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Replying to: rcantwell (Jan 30, 2008 2:32 pm)
If the car is under warranty for 4 years , use it and then get rid of it if it is giving you trouble . You will have to do what they want if it is not a lemon . Don't worry about a new engine or a fixed engine - it can be put in without any problem . Try to enjoy it when it runs well and assume that it will be fixed properly .
Don't get annoyed at trolls . BTW , I had a CTS 2005 , and I now have a CTS 2008.
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- #2046 of 2757
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Re: Bad Caddy [arby1]
by rcantwell
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Jan 30, 2008 (4:58 pm)
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Replying to: arby1 (Jan 30, 2008 3:09 pm)
I do feel a little bit better after going by the dealership today. I just went in the back door of the shop where I knew my car was and talked to the two mechanics that are going to be working on it. I told them upfront that I was the jerk that I was sure they had heard about. They said they had just been talking about that among themselves, not that I was a jerk but, at how upset and angry they would be if it were their car. They couldn't believe that GM was going to patch it up. Anyway, the teardown is tomorrow. Today they put a dye in the radiator and ran it till the engine got good and hot and then let it cool back off all day. They said when the special light is put on it any crack or other inperfection in the head or block will show up. Also said sometimes you can't tell that a head gasket is leaking but with this stuff they will be able too. Also reassured me that they felt my pain and they would both do everything they possibly could to put the car back right. Also told me that if GM tries to pull a fast one if the engine is damaged too bad they will let me know. Told me to just bypass the service advisors, come to their door knock on it and they would let me in. Amazing how two mechanics can give more customer satisfaction than the whole GM customer service hierarchy. We'll see what happens in the next week.
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- #2047 of 2757
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Re: Bad Caddy [rcantwell]
by arby1
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Jan 30, 2008 (8:13 pm)
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Replying to: rcantwell (Jan 30, 2008 4:58 pm)
Good luck .It is always best to be nonconfrontational .
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- #2048 of 2757
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Cadillac to build CTS coupe
by mike241
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Jan 31, 2008 (12:24 pm)
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I see that Cadillac has announced that they will build the CTS coupe based on the concept that was unveiled at the Detroit Auto Show. They will start production in June of 09. A convertable model is expected sometime later in the year.
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- #2049 of 2757
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Re: Bad Caddy [rcantwell]
by rvoth
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Jan 31, 2008 (4:31 pm)
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Replying to: rcantwell (Jan 30, 2008 4:58 pm)
I feel your pain about the engine . I know a GM mechanic who has been in the business over twenty five years . He has told me that when these engine and heads are produced at such a mass production pace that it's common to get hairline cracks , around 30-35% are defective. The problems usually will shows up in the first couple of years not right away like yours.
I agree that the mech's are very genuine and will do their best in repairing the problem . They are the true customer service, not the B.S. and partial truth the service center tells you.
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- #2050 of 2757
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Re: Bad Caddy [rvoth]
by tntmyth
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Jan 31, 2008 (8:00 pm)
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Replying to: rvoth (Jan 31, 2008 4:31 pm)
30-35% of the engines have hairline cracks? Wow! If true, that's ridiculous. How can a third of the cars coming off a line be ready to break in the first couple years? I don't see how they could stay in business.
I was reading the lastest reviews here on Edmunds for the 2008 Cadillac CTS. One of the comments was the the "front seat cushions should be longer". I was kind of thinking the same thing when I sat inside one. Interesting that I read that here in a review. For those of you that have already purchased the 2008 CTS, do you feel or did the thought ever cross your mind that the front seat cushions seemed a little short?
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- #2051 of 2757
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Re: Bad Caddy [rvoth]
by jkr2106
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Jan 31, 2008 (8:12 pm)
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Replying to: rvoth (Jan 31, 2008 4:31 pm)
around 30-35% are defective
I don't doubt that a mechanic would say that, but c'mon--that's absurd! As a mechanic he probably only sees problemed cars, so I think he has a bit of an adverse sample selection bias.
The problems usually will shows up in the first couple of years...
So, in the first 2-4 years a full third of GMs engines will fail? Yeah...I'd take that percentage with a boatload of salt.
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- #2052 of 2757
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Re: Bad Caddy [tntmyth]
by psdesertrat
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Jan 31, 2008 (10:30 pm)
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Replying to: tntmyth (Jan 31, 2008 8:00 pm)
I traded my 06 STS for the new CTS. I found at first the seats were short for my longer legs, I'm 6'2". It was a serious consideration before buying the car. So, I would get in and out of each car a number of times and spent quite some time just sitting in it. What I figure is that with every car there are compromises.
I've now driven my CTS on a 450 mile trip, one way. My body has adjusted to the difference in seats, and I find the car quite comfortable on longer trips. I also realized that the entertainment I have with my CTS far outweighs the seat length.
My AWD has every option. I had a blast in the Idyllwild snow a couple of weeks ago, and felt very secure in the worst of weather which confirmed my suspicion that this was the best decision I made.
Take the time, drive the BMW and Audi. The seats are a little better, but try to figure out how to turn the radio off without having to read a book.....
Good Luck! 
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- #2053 of 2757
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Re: Bad Caddy [rvoth]
by 150mphclub
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Feb 01, 2008 (6:04 am)
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Replying to: rvoth (Jan 31, 2008 4:31 pm)
"around 30-35% are defective"
Ridiculous assertion. No manufacturer of any product with a defect rate like that could survive in today's competitive environment.
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