Last post on Dec 11, 2013 at 7:54 AM
You are in the Chrysler Pacifica Maintenance & Repair
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Chrysler Pacifica, Suspension, Wagon
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#831 of 885 Re: Rusted cradle [charger3]
Aug 28, 2013 (6:30 am)
Hi... I have owned my 2005 Chrysler Pacifica for less than a year now and recently had it in the shop to diagnose a peculiar noise in the front end when breaking. Upon further inspection, my mechanic found that the sub-frame (engine cradle) was rusted almost completely through on the passenger side directly under where the AC condensation drips. He had me press very lightly on the rust and my finger went right through it. I've contacted the Chrysler Customer Assistance department and they stated that my 2005 Pacifica was not covered because it wasn't manufactured between 2/3/2004 and 3/31/2004. I have filed a safety issue over this because I feel, even though this was purchased used, this was an obvious safety issue and the direct result of the design of the vehicle. I'm posting this information to see if you or others have had any success getting a response from Chrysler as mention of this letter did not help me, other than getting Chrysler to disclose the dates for the extended warranty mentioned, which did not match what was stated in this letter to begin with. I'm just curious, from those who have had success with this issue, what you feel was the final criteria that triggered a positive response from Chrysler on this. Thanks and I do apologize if I've missed other details that might help, but I'm new to this forum.
#832 of 885 Re: Rusted cradle [squeakyore]
Aug 28, 2013 (7:54 am)
Yes, you will find numerous postings on this site about Pacifica frame rust- through. There is a letter out from Chrysler stating that they are extending the warranty on this problem. I can e-mail a copy to you. I would certainly suggest that you report this issue to the NHTSA. I would think that they have a file started on this problem. Personally, my 2004 was outside the "manufacture time" covered. They did reimburse me 80% of the repair cost. You need to make noise. The only problem that I might see in your case is that you did not buy your Pacifica new from a Chrysler dealer.
#833 of 885 Re: Rusted cradle [squeakyore]
Aug 28, 2013 (6:03 pm)
I bought both my Pacificas used and the 04 was covered. A month ago they replaced my wifes 2005 for 250 dollars. I have owned Chrysler cars from 1969 and they said that made a difference. I also said I would contact NHTSA and the attorney generals office the better business bureau and if that didn't work my wife's law firm would get involved. They called the next day and we settled for 250 dollars. If one person says no call back until you get someone that will listen. It took me 3 calls
#834 of 885 Re: Front end noise [hojmt]
Aug 31, 2013 (5:38 pm)
Check the lower control arm . I have a pacifica and had a front end noise and checked everything . And changed the lower control arm and the noise went away.
#835 of 885 Re: Chrysler letter [charger3]
Sep 07, 2013 (3:31 am)
Please email a copy of the letter as I cannot open the link. emal: tinapacificogmail.com
#836 of 885 Pacifica Subframe
Sep 12, 2013 (9:04 am)
I have an '05 Pacifica with a rusted subframe found during an oil change. Chrysler Assistance sticks with their mantra that "you are outside the build range". Mine was built in June of '04. The service manager at the dealer has contacted Chrysler but says his hands are tied.
I understand that their was an original letter send that did not give VIN ranges. Unfortunately, according to Chrysler my car was registered in Canada so I never received any info from them. Can anyone email a copy of the letter(s) to chrypacifica05gmail.com?
I have just started this battle!
#837 of 885 Re: Pacifica Subframe [charger71]
Sep 12, 2013 (9:16 am)
I have a copy if the letter (not with me now) and it has done me no good.
'If' I could get someone to admit the letter was valid, they immediately state that the letter was superseded by the updated one in 2012. That is the one that states it will only cover 2 months worth of build dates.
I paid to fix mine and am now doing the letter writing campaign to Chysler corporate
#838 of 885 Re: Rusted cradle [molyneux]
Sep 12, 2013 (11:09 am)
Glad to see that others have had some luck. In fact luck is needed. Sometimes no matter how doggedly you pursue, they ignore you or shut you down. I spent 18 months making noise. Called and wrote every possible contact. Nada. Chrysler had a potential life-long customer and instead made an enemy.
#839 of 885 Re: Pacifica Subframe [charger71]
Sep 12, 2013 (4:59 pm)
Letter sent. I don't know why they replaced my 04 and 05 cradle. I guess I was lucky.
#840 of 885 Re: Pacifica Subframe [charger3]
Sep 16, 2013 (7:25 am)
Got this reply from an email I sent to Chrysler:
"Our records show that you have contacted us by telephone and we have
addressed your concern. We have updated your file to reflect the latest
information you provided in the email message."
It sounds like what ever answer you get from the first contact remains the party line!