Last post on Nov 26, 2013 at 4:38 PM
You are in the Chrysler Pacifica Maintenance & Repair
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Chrysler Pacifica, Suspension, Wagon
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#444 of 883 Frustrated with Chrylser
Jul 26, 2011 (5:48 am)
I am amazed at the lack of customer support from Chrysler, see my email below and Chrysler's response. My concern was sent back to the same person/department that has been ignoring me in the first place.
Thank you for contacting the Chrysler Customer Assistance Center in
regards to your 2004 Pacifica Sport.
I am sorry to learn of the issues you have experienced with your
vehicle, as well as the difficulty encountered attempting to speak with
your Case Manager. Your concerns, particularly in view of the
inconvenience involved in this issue, is understandable and I appreciate
the time and effort you took to bring this matter to my attention.
I have updated your file to reflect the information provided in your
recent email message. It will be provided to your Case Manager for their
attention and review.
Thanks again for your email, David.
Customer Service Representative
Chrysler Customer Assistance Center
Original Message Follows:
US Customer Service - Chrysler Brand Site
Customer treatment from Chrysler
Approximately 2 weeks ago my 2004 Chrysler Pacifica was diagnosed with a
broken engine cradle. I was shocked that a vehicle with only 60k miles
would require such a major repair. As I felt this was a highly unusual
to fail, I did some research and realized I was not the only one to
experience issues with the engine cradle. Chrysler has even extended
warranty on the 2004-2005 Chrysler Pacifica for the engine cradle to 10
years or 150K miles for vehicles that have operated in areas of high
salt usage (this Pacifica has about 20,000 miles in those areas). Upon
informing my dealer that it may be covered, I was told there is no
of this type of warranty extension and I should call Chrysler Customer
Service and initiate a claim. Upon calling customer service I was told
no such warranty extension exists (even though my dealer and I both now
have a copy of the warranty from another Chrysler Pacifica owner). I
proceeded to contact the claims department and my information was
to Ricky in the claims office, within a few days he called and told my
he would be willing to cover the repair under a 70k warranty until he
realized I was not the original owner. I did not understand what the
warranty coverage had to do with the vehicle being with the original
(the local dealer told me the only coverage I had left was an extended
warranty on the EGR valve, this coverage still applied to me being the
second owner) and wished to discuss the issue with him further. After 4
attempts to contact him with no return of my phone calls I spoke with
another agent who told me she would email him and ask to return my
On 22 July 2011, frustrated and out of options I reached Tristan and
explained my frustration and wished to speak with a supervisor/manager.
was told they are all in a meeting for the next hour and he would pass
information on so someone would contact me in 1-2 hours. That day has
and gone. It amazes me how a company can treat its customers with such
disrespect. One of the comments made to me by a Chrysler representative
was that I have not had a “relationship” with Chrysler. A
works both ways. I have only owned this car for about 6 months and put
than 6k miles on it, hardly enough time to build a "relationship" but
way Chrysler has acted in this situation raises serious doubts on
would consider continuing this "relationship" with a new car purchase.
previous “relationship” with Chrysler consisted of purchasing a brand
1993 Jeep Grand Cherokee at age 23 which I happily owned for 10 years
drove for over 85 thousand miles with no major troubles, I expected my
Pacifica to do the same.
#445 of 883 Re: Frustrated with Chrylser [dkojnik]
Jul 26, 2011 (3:51 pm)
I wonder if a letter from a lawyer would help. I'm not saying you should but if you drove the car and had an accident because of the broken engine cradle maybe you could own Chrysler for not listening. Also I was NOT the original owner of my Pacifica It had 30000 miles when I bought it. They replaced mine even though I was the second owner
#446 of 883 Re: New Warrenty 10yr/150,000 [charger3]
Aug 17, 2011 (6:13 pm)
Charger3, Thanks for posting this information. Will you please e-mail me a copy of the letter from Chrysler also to shines2030yahoo.com. I live in a high salt area and am having problems with my engine cradle now. Thanks!
#447 of 883 Re: New Warrenty 10yr/150,000 [carly500]
Aug 18, 2011 (1:53 pm)
Aug 23, 2011 (1:54 pm)
Charger3.....you told my wife about this at the Road Ranger on Monday.
Could you please send a copy of the letter to me Frederickrothmsn.com thanks...
#449 of 883 Re: 10yr/150k warranty [frederickroth]
Aug 23, 2011 (3:40 pm)
#450 of 883 Re: 10yr/150k warranty [charger3]
Aug 29, 2011 (12:55 pm)
Can I also get a copy of this letter to estellaramoltgmail.com? I have a 2004 Pacifica with 65,000 miles and was just told my engine cradle is completely rusted out.
#451 of 883 Re: Successful claim? [sue80]
Aug 29, 2011 (3:06 pm)
I can't seem to find that bulletin. Is there anyway you could get me a copy of the bulletin and send it to estellaramoltgmail.com? Thank you so very much!!
#452 of 883 Re: 10yr/150k warranty [mamaluvknk]
Aug 29, 2011 (3:59 pm)
#453 of 883 Re: 10yr/150k warranty [charger3]
Aug 31, 2011 (3:18 pm)
I just returned from the shop today and was told I have the same issue on my 2004 Pacifica and the car should not be driven. Could you email me a copy of the letter to dpcharmincomcast.net?