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Chrysler Pacifica, Suspension, Wagon
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#410 of 883 Chrysler letter
Jun 10, 2011 (11:56 am)
This letter is to inform you that the warranty period on your Chrysler Group LLC Pacifica's front engine cradle has been extended to 10 years or 150,000 miles, whichever occurs first. This engine cradle extended warranty coverage applies to Chrysler Pacifica model years 2004-2005.
We are extending the warranty period on your front engine cradle because some vehicles operated in areas of high road salt usage, may experience engine cradle corrosion resulting in a drive ability vibration and or/shake. If your vehicle is operating properly, there is nothing you are required to do. If you are experiencing the conditions as described in this warranty extension within the 10 year or 150,000 mile period, simply contact your dealer to have repairs performed. Your dealer will inspect the engine cradle for perforation corrosion on the rear cross car cradle support and replace if necessary.
If you have already experienced this engine cradle concern and have paid to have it repaired, you may be eligible to receive a reimbursement. You may send your original receipts, invoices and/or repair order with adequate proof of payment (copy of the front and back of cancelled check, or copy of credit card receipt, etc.). Please mail to the following address for reimbursement, your claim will be acted upon within 60 days of receipt:
Chrysler Customer Assistance Center P.O. Box 21-8007 Auburn Hills, MI 48321-8007
If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST, Monday through Friday or Saturday 9:00 AM to 5:00 PM, EST. They can be reached at 1-800-247-9753.
Please keep this letter with your vehicle's other warranty information for future reference if necessary.
The warranty extension applies to the above components only; the other terms of your warranty remain the same.
Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.
Chrysler Group LLC
Replies to this message:
- boxmaker34 (Jun 16, 2011 9:48 am)
- sue80 (Jun 17, 2011 8:59 am)
- time4sax (Jun 17, 2011 10:45 am)
- crazy_di (Oct 19, 2011 10:54 am)
- sage13 (Oct 31, 2011 2:09 pm)
- castanton (Dec 08, 2011 7:04 pm)
- n9zn_extra (Dec 30, 2011 9:00 pm)
- n9zn_extra (Feb 04, 2012 7:24 pm)
- dlewallen_625 (Apr 26, 2012 11:04 am)
- royboy1966 (Aug 25, 2012 6:08 pm)
#411 of 883 Re: New Warrenty 10yr/150,000 [sue80]
Jun 10, 2011 (11:26 am)
If you have an email or fax or dealer fax I could send it
#412 of 883 Re: Pacifica Clunk- Chrysler claims no knowledge of 'phantom' warranty [tarrah123]
Jun 10, 2011 (11:52 am)
Sorry it's late I forgot to send it
#413 of 883 Re: question regarding purchase [hollybe]
Jun 10, 2011 (4:55 pm)
LOF I believe is lube, oil, and filter. Like the oil filter. UCI could be under car inspection.
#414 of 883 2004 pacifica ticking in engine
Jun 11, 2011 (3:38 pm)
I am looking at buying a 2004 Pacifica, I took it a mechanic to check over before I purchased it and noticed there that there is a ticking in the engine. They said it could be an injector, but all he did was hold up a stethoscope to it, so it's not 100% that that's the problem. Does anyone else seem to have this issue and if so is it an easy fix or something I should pass on completely. The car has 92K miles on it, and would come with a 3000 mile warranty if I decided to get it. I just have such bad luck with vehicles I can't afford to drop this kind of money if it's something that's gonna be a serious problem. I would appreciate any advice pacifica owners have for me!
#415 of 883 Re: 2004 pacifica ticking in engine [ajsmomma06]
Jun 11, 2011 (5:03 pm)
I have two of them with almost 90 thousand each no noise from engine. Have it gone over by another shop. Make sure it's ok. You will need a new timing belt and water pump in ten thousand miles use this and engine noise as barging chip also have the engine cradle checked for a rust hole. It's the frame just behind the oil pan that is rusting through and Chrysler is replacing some of them for free It's almost a 4 thousand dollar repair. If you find a rust hole call Chrysler with the vin number and the letter I posted just before this question if they say it is covered go to who ever is selling you the car and talk them down 4 thousand dollars and have it fixed after you by it
#416 of 883 Re: 2004 pacifica ticking in engine [ajsmomma06]
Jun 12, 2011 (7:35 am)
My advice would be to avoid the '04 Pacifica like the plague. This was the first model year and it is plagued with first production year glitches and defects. The '05 and '06 years aren't much better, still stuck with the 3.5L oil consumption problem and the clunky 4-speed transmission. Chrysler finally got the Pacifica right in the '07 and '08 production years, working out all the glitches and defects from the earlier years and finally installing the proper drivetrain in the vehicle, the 4.0L and 6-speed transmission. These are the 'best' years for the Pacifica. If you really like and want a Pacifica, shop around and pay a little extra for an '07 or '08 model. You'll be glad you did.
#417 of 883 Re: 2004 pacifica ticking in engine [jtg61]
Jun 12, 2011 (11:28 am)
What is this oil consumption problem that I don't have on the 04 or 05. I run Mobil 1 in the 04 and change every 6 thousand the wife's is done at the dealer every 3 thousand
#418 of 883 Re: Chrysler letter [charger3]
Jun 16, 2011 (9:48 am)
Having exact same problem. Dealer and Customer Care say that they know nothing of the warranty. Can you fax me a copy of it?
#419 of 883 Re: Chrysler letter [boxmaker34]
Jun 16, 2011 (3:42 pm)
The letter is post 410 go back a page. If you want me to fax it I need a fax number