Last post on Nov 26, 2013 at 4:38 PM
You are in the Chrysler Pacifica Maintenance & Repair
What is this discussion about?
Chrysler Pacifica, Suspension, Wagon
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#369 of 883 Pissed off at Chrysler
Apr 02, 2011 (5:51 am)
I got my letter out and read it. To me it Say's 2004 and 2005 Pacifica's are covered. I called Chrysler and the women said my car is covered and hers is not. I would call an attorney and have them look at the letter it's worth over 3000 dollars. It doesn't say only certain vin numbers or if it was built in another plant I think their all made in Canada. I have the 80000 extended warranty on my wife's car and I will check the frame at 79000 if it's rusty they can replace it like they did on mine. File a complaint with Chrysler and NHTSA
#370 of 883 Re: Pissed off at Chrysler [charger3]
Apr 02, 2011 (8:49 am)
Charger3: I'll take a guess: The sub frame manufacturing process changed and Chrysler based their "warranty" on some info from their sub frame vendor. If true, Chrysler needs to reevaluate which vehicles are covered. What are the built dates for your car and your wife's car?
#371 of 883 Re: Pissed off at Chrysler [charger3]
Apr 02, 2011 (1:57 pm)
ALL CHRYSLER PACIFICA'S WERE MADE IN WINDSOR CANADA. Filing a complaint with NHTSA only alerts that agency there is a problem. NHTSA keeps a record of the complaint and IF there is enough problems with a certen vehicle , they may issue a letter to Chrysler asking them to consider a recall. Usually the vehicle company will make a call on their own or send a letter to have the vehicle inspected. A letter to NHTSA is helpful in the long run, but does little for you meed now.
May I suggest calling 800 992 1997. Chrysler help line and go to the problem area. Your dealer should be willing to help. If you seem to get the idea you are being pushed aside, talk to the service manager. Tell him / her you want toe zone rep to be notified. If for any reason the service manager will not call the zone rep. go to the dealers manager or owner. Tell him the problem and ask for his assistance. I am sure that will help. A word of caution... be cool and polite these people are bullied all day and that will get you no where! Be as pleasant as you can. Be sure to call the phone # above after you do all of the above first.
I have yet to tell someone this who followed this advice that dod not resolve their problem. The key to all this is butter your bread as you go. Be polite, give some kind remarks to anyone you can this wins them over often. Do NOT THREATEN A LAW INVOLVEMENT. Chrysler has enough Llawers that can keep an issue in court for the rest of your life. You don't have the money to fight that long.. Be wise and practicle and win. Hope this helps.
#372 of 883 Re: Pissed off at Chrysler [farout]
Apr 02, 2011 (4:50 pm)
Farout: Do you have an advice for getting a car covered under the "warranty"? When I have spoken to Chrysler, I give the VIN number and then told sorry your vehicle is not covered. I asked the customer service rep, how Chrysler chose which vehicles would be covered, he did not know. Any suggestions on who I should ask to talk to at Chrysler?
Summary where I am at with my vehicle:
(1) 04 Pacifica - VIN not covered under warranty,
(2) Mechanic told me not to drive Pacfica due to rusted sub frame.
(3) Took Pacifica to dealer - service manager - rust not too bad; sub frame was damaged in "impact"; car was never in accident. Said sub frame does not to be replaced, could be fixed by welding.
(4) Have an appointmenr with a different mechanic. I do plan to get pictures of the sub frame at this appointment.
Any suggestions on info I should get from this mechanic to work with Chrysler?
#373 of 883 Re: Pissed off at Chrysler [farout]
by Kirstie@Edmunds HOST
Apr 03, 2011 (1:08 pm)
Great advice, farout. Host kcram was impressed and kind enough to share your response with other hosts.
IMO, the least productive and swift paths to resolution include petitions, NHTSA campaigns, and class-action lawsuits. Sure, you may get action, but probably long after you've already fixed it yourself or disposed of the vehicle, at which point you're probably looking at a $500 coupon off the price of a vehicle purchase from that manufacturer, or something similarly useless to you.
If you've got a good dealership (don't blame them - no one there caused the issue), all the better to have help getting resolution from the manufacturer, but definitely working with the manufacturer is more likely to yield timely and pertinent results.
I love your post. I'd like to copy it and credit you in the future!
#374 of 883 Spend money to get money back
Apr 05, 2011 (6:51 am)
Like it says in the letter if you fix it and have receipts and documentation they will probability cover it if they have a recall or they add more vin numbers of the cars they cover. So even if you get rid of the car there is a good chance you could get your money back in the future. I would check with Chrysler and see which ones they paid for.Like only dealer repairs or qualified shops. Even if it takes years there is a chance you could get your money back.
#375 of 883 charger 3
Apr 05, 2011 (9:01 am)
What you are saying is NOT the way to go about it. If you go back to my post # 371 you will find the way that works. Chrysler has bought back 2 vehicles from me, and gone the extra mile several times. I have had 15 Chrysler produced vehicles, I do have some information from a person who worked in the department that handled those issues. (now retired)
But do it any way you want, I have posted this several times over the years and I have watched people with problems go to the Lemon law, and got very little. I have see people threaten Chrysler, and get no results. But good luck, I have said my last about how to get effective results.
#376 of 883 Re: charger 3 [farout]
Apr 05, 2011 (5:03 pm)
I saw in a previous post that you have a copy of the letter. Can you please email it to me at tarrah123aol.com?
Thanks.... and I agree with you... threatening lawyers and sueing is not the way to handle it.
#377 of 883 Upper strut mount failed today
Apr 12, 2011 (3:51 pm)
Hi folks. 2004 Chrysler owner. Owned since new in 2003. Lots of little problems through the years but I keep fixing them. This one scared the crap out of me though. Had the clunking problem like many others. Had inner tie rods replaced per suggestion on this message board. Mechanic assured me this was clunking source. $700 later (had inner tie rods done, sway bar links, alignment and a coolant flush that I paid for but didn't see my coolant level chance) and clunk was still there. This was November 2010
Today, driving on the Henry Hudson parkway in NYC going north and going real slow over the crappy road there, I heard my front end clunk but this was different. Got home no problems but car felt funny. Weather is crappy today so I didn't notice until I went back to car get something an hoot looked like it was pried open slightly. Big gap on passenger side fender. Popped hood and saw strut poked itself through the strut mount! Here's the pictures:
Anybody have a copy of that letter? Is that regarding all suspension issues? Just curious. I don't think this affects me, but seeing this failure, I think I know where that clunking was from. I think the bearing was seized. Too wet out now, and only have a 1 car garage. Will pull strut tomorrow. 48,000 miles in city traffic. Probably time for new struts anyway.
#378 of 883 Re: Upper strut mount failed today [jimsfastls1]
Apr 12, 2011 (4:53 pm)
LOL....sorry....not really laughing....it's just that I've been there and done that!! It happened to me January of 2010. I had the strut mount replaced and also had one of the three bad motor mounts replaced, along with new tires. Baby felt like new...but noises are creeping back and the popping. I've been told I still need all three motor mounts replaced and both strut mounts...and God knows what else....I need that letter too, but no one's been able to get a copy to me...my pac is pushing 124,000 miles... I love it...let me know if you get any info regarding that extended warranty..Thanks