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Hyundai Entourage New Owner Reports

118 messages,  Last post on Jul 20, 2009 at 9:04 PM

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What is this discussion about? Hyundai Entourage, Van


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#79 of 118
Re: Problems with Entourage Transmission [lemonvan] by josm100
Jul 23, 2007 (10:59 am)
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Replying to: lemonvan (Jul 23, 2007 9:57 am)

Take it to another dealer and report your dealer to Hyundai customer service. That is not "how they drive" . If the second dealer does not give you satisfication then start Lemon Law proceedings. These hyundais are great vans, you just got a bad one. There was a guy on this website who got his van replaced by Hyundai because of an irritating "squeek" while driving. You should have not trouble getting yours sorted as this sounds like a serious saftey issue. And don't play a Burnie on it (look for her comments and threads), do what it takes to get it fixed. Let us know how you do. Good luck.
#80 of 118
Re: Starting Problems with Entourage [cdep] by pecoraro
Aug 06, 2007 (7:11 am)
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Replying to: cdep (Mar 12, 2007 4:56 pm)

Like Cleo4, your situation sounds eerily familiar. I have had the Van 6 months (approx 6000 miles)and within weeks I had problems with the automatic passenger sliding door closing. Dealership remedied the problem but it then started happening again. Then in the last month I had problems starting it and went through virtually the same experience you've outlined. What i believe they referred to as the "body control unit" (which sounds a lot like the ECM) was replaced and that seemed to fix both the door & starting problems. However, the door occasionally still fails to close and on at least 3 occasions now, the starter engages but the engine has failed to start. Each time it has taken about 10 cranks to start the van. Again, I can't empathize with you more about getting away from North American vans in search of greater reliability but getting frustrated over recurring problems anyways. Any advice/help/insight out there from anyone?
#81 of 118
Re: Starting Problems with Entourage [pecoraro] by fixthebox
Aug 06, 2007 (6:48 pm)
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Replying to: pecoraro (Aug 06, 2007 7:11 am)

Don't wait !! call Hyundai corp office and ask them to replace the van.
I had problemd with the sliding doors and afetr a few months got a new van from Hyundai.
#82 of 118
Re: Starting Problems with Entourage [fixthebox] by frustrated15
Aug 11, 2007 (10:58 am)
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Replying to: fixthebox (Aug 06, 2007 6:48 pm)

Hello Fix the Box. How in the world did you get Hyundai to give you a new van? I bought our van 5/06 and started returning it 5/06 to the dealership. We requested them to give us a new van, the refused then asked them to buy it back & again they refused. It has gotten so bad that while in drive the sliding doors are opening. So, how did you do it? I am scared for my childrens' lives.
#83 of 118
Re: Starting Problems with Entourage [frustrated15] by fixthebox
Aug 11, 2007 (11:22 am)
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Replying to: frustrated15 (Aug 11, 2007 10:58 am)

Don't talk to the dealer...call Hyundai 800 number and start the process.
At one point I contacted a lawyer and showed him all the paperwork.
It’s a free service (I googled lemon law California and got tons of phone numbers) and I wanted to make sure I got a case.
Anyway, I didn’t have to sue or use any lawyer at the end.
I just told Hyundai that I like the van but I got a lemon…just use the word lemon and they will offer to replace.
Again , you have to make sure you have all the paperwork to prove the dealer was not able to fix the problem.
I went to my dealer 5 times with the same problem.
At one point the regional manager got involved and I asked them to keep the van for a week and rent me a car for that time.
Within that week Hyundai corp called me and offered to replace the car.
Not only that , they wanted me to pay usage fee, there’s a formula they use to calculate how much (depends on miles used) you have to pay.
I insisted not to pay and they agreed.
So I returned a van with over 10000 miles and got on with about 50
What state are you located in?
#84 of 118
problems with Entourage radio by nygard
Aug 11, 2007 (11:23 am)
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I have a Limited Entourage and have been very happy with it, except for 1 thing: the radio station that I have always listened to (and continue to do so in our honda civic) gets horrible reception, and is totally blocked out by high pitched static. The strange thing is that it only happens after the car has been running for about 10 minutes, and it totally fine when the engine is off. I have just returned from the dealership and they replaced the radio, but it is still happening. I think the electrical or engine is somehow interfering with the antenna. It is an AM station and we live about 30 miles from the station...I get reception of this station as far away as 150 miles, so I know it is specific to my Entourage radio. Any suggestions? I rely on this station for all my news, traffic, etc.?? Help!!
#85 of 118
Re: Starting Problems with Entourage [fixthebox] by frustrated15
Aug 12, 2007 (12:01 pm)
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Replying to: fixthebox (Aug 11, 2007 11:22 am)

Virginia. Already called Hyundai 800 number used the term lemon - showed documentation, had corporate come down and they still refuse. Hired lawyer and waiting for court. The van has gotten so bad that I cannot drive it, fearing for my children's lives - the doors have started to open while in drive. Intermittently, but that's even worse since I never know when they will open, at home, on the road or on the interstate.
Sounds like the dealership in CA is better than the ones here in VA.
#86 of 118
Re: Starting Problems with Entourage [frustrated15] by fixthebox
Aug 12, 2007 (1:14 pm)
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Replying to: frustrated15 (Aug 12, 2007 12:01 pm)

That's crazy!!
Why are they refusing to replace the Van? they gave a reason or just said NO?
How many miles do you have?
By the way , my dealer didn't have anything to do with the car replacement.
I did all the phone calles to Hyundai and it just happend that the new van was from the same dealer ...he got a double deal.
#87 of 118
Re: Starting Problems with Entourage [frustrated15] by rob22315
Sep 14, 2007 (9:39 pm)
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Replying to: frustrated15 (Aug 12, 2007 12:01 pm)

I just finished up with a local VA dealer on this problem. According to them, this is a known problem that is fixed by slightly reducing the forward travel of the door with a piece of vacuum hose. The doors travel a little too far forward when they close and the latch doesn't properly engage. This fix was done on the passenger side. The tech said I should bring it back if I see it on the driver side. I just got the van back yesterday so I haven't had time to fully check it out but it has worked so far. RG
#88 of 118
Re: Starting Problems with Entourage [rob22315] by frustrated15
Sep 26, 2007 (3:01 pm)
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Replying to: rob22315 (Sep 14, 2007 9:39 pm)

Please let me know if this does fix the problem or if it starts up again.

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