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Hyundai Entourage, Van
#105 of 120 2007 Hyundai Entourage...Didn't start 3 times...how should I handle it?
Jun 27, 2008 (12:40 pm)
Hi there. I am new to this forum, but I think I've found a place for answers! I see others have had the same problem as mine, but I wonder if it will continue.
We have a 2007 entourage..bought may 2006..currently 13900 miles. On Jan22, 08..it wouldn't start at the mall. Called Roadside assistance to jump start battery. THEN....Feb. 1st..wouldn't start at home. Called Roadside assistance to come have the battery started again. Drove it to my hyundai dealer (I go to Brad Benson in NJ) and they changed battery...the IPM (as per the TSB) and the junction box (is that the same thing as the IPM? I am car illiterate). Then..the other day..on June 25th...DIDN"T START!!! This time Roadside assistance charged me 59 dollars because apparently only 2 free services a year! I can't find that written anywhere. So..back to the dealer..very upset...because the other thing is ... the sliding doors on one side creak and cringe when trying to engage like they are misaligned. They couldn't find anything wrong with the battery but I was mad..I have two young kids and planning a trip to Toronto (an 8 hour drive) in 10 days. SO...they are willing to look at it thoroughly next week and give me a loaner.
What should I get them to check? THe mechanic that jump started the vehicle the third time insisted that the battery wasn't changed...it looked like the manufacturer's battery. I don't want to think the dealer "lied" on the service forms. I never asked to see the old parts.
I don't know if it is the same problem again..or if there is some kind of parasitic drain on the battery that perhaps is caused by my door problems (which is on and off since the time we got our van). I've read of a parasitic drain problem from someone else on here and in regards to the Sedona as well.
I want to make sure they get to the bottom of this..and I might request my 59 dollars from the dealer as well.
Has anyone had similar problems? THAT IS....the passenger door problem AND the battery not starting EVEN after changing the IPM ?
Jun 27, 2008 (1:09 pm)
Carla, sorry about your problem. Hopefully, my Hyundai is now fixed. My problem was fixed with replacing the IPM as per the TSB. However, it sounds like your van may have something different going on. My van would not jumpstart while I was having the problem. I tried jumping it with no luck. I also pulled out my voltmeter and determined that the battery was fully charged. In my mind I knew what the problem was and eventually got it fixed.
You may have a bad battery. If the dealer lied about replacing the battery, maybe they lied about replacing the IPM. But those are accusations you probably can't prove so I would be very careful about voicing them to anyone other than maybe the general mgr or the owner of the dealership.
As far as the $59 roadside charge, I went through that when my van wouldn't start the third time. I was told that if I called roadside assistance again that I would be charged. I was mad at the time and bottom line told them they would have to show me that in the contract.
I don't know what state you live in, but lemon laws are sometimes the answer. Hopefully, they will get it fixed and reimburse you for the towing charge. I still think it may be a different problem since your van jump started. If you take it on your trip, have a nice set of jumper cables and know how to use them just in case.
Good luck and please let us know what happens with the rest of the story.
PS My power door on the passenger side doesn't work right all the time, but it is rare and is not that big of a deal to me. Plus it seems to be getting better as the van ages.
#107 of 120 Re: [wontstart]
Jun 27, 2008 (1:25 pm)
Thank you "wontstart". I live in NEW JERSEY...and I really hope I don't have to deal with the lemon law here. It seems pretty tight.
Yes..the minivan did start with a jump start this third time. When I drove it to Brad Benson Hyundai in South Brunswick, New Jersey, they told me the battery was fine...but they are giving me a loaner on Tuesday and checking out the car completely in case there is something that caused the battery to drain.
The second time it didnt' start back In February...they said the battery wasn't holding a charge.
I will keep you posted. Perhaps it is something else. I hope it will be something simple.
SO I am not the only one that has dealt with the this "only two free services a year" from Roadside Assistance? ..which i have to admit...they are very prompt.
Jun 28, 2008 (5:46 pm)
Hey New Jersey. I wish you and all of the other Entourage owners luck with their vans. We just finally settled our isses with Hyundai. It took over a year to handle it through the lemon law, but if you decide to go that way, there is already a case on the books. I can't go into it much do to the agreement, but do not let them give you the run around.
As for the no start issues, we had that too - after 3 times, they finally determined it was due to a relay problem under the dash. There was a constant drain on the battery. The car would not start, but the radio, lights, etc worked!
And, as for the door issues, I too have children and that concerned us greatly as the doors did open on several occasions while the van was in drive and moving along. They dismissed it, but as I stated, I worked to hard to have my children and were were not going to let a dealership or company determine their life value in regards to the doors opening!
I wish you luck and please do not give up!!! Please note this as well, there have been no more advertisements for their vans in over 9 months!!!
#109 of 120 Re: wontstart [frustrated15]
Jul 03, 2008 (9:39 am)
Well....we had the van thoroughly checked and it appears that there was also a TSB on the junction box under the dash...so that was replaced. This is separate from the TSB on the IPM (which we changed in February). As for the sliding door issue....it appears to be a common problem now with the 2007 Entourage and they suspect a recall soon to replace some part. They were awesome with us, and even gave us 2 free oil changes for paying the 59 dollars we had to give roadside assistance for starting our battery the THIRD time.
The mechanic is waiting for Hyundai for the go ahead to fix what he thinks is the problem with the sliding doors often seen.
Jul 03, 2008 (11:12 am)
The junction box under the dash was what was replaced on mine also. That has taken care of the problem for us (so far, anyway). Congratulations, it sounds like you got the problem fixed and it sounds like your dealer is going the extra mile for you. Be sure and give the dealership a good review when you get your service questionair in the mail.
Kudos to your persistence and to the dealer's level of service.
Jul 04, 2008 (10:37 am)
I am quite impressed with how our dealership handled this. We spoke with the lead mechanic who seems to be on top of this and is keeping his eyes out for when Hyundai decides to send out a recall on the sliding door issue. But so far...our van has been affected by the TSB on the IPM and the junction box under the dash. We hope we are done with the dead battery issue and we'll be re-discussing the sliding door issue at our next oil change to see if there are further developments. They were awesome to give us two free maintenance visits because of our troubles. I'll keep everyone posted.
#112 of 120 Hyundia warranty trap
Mar 04, 2009 (10:04 pm)
We purchased a new Entourage limited on Feb 14 and headed for a holiday in the USA,problem....our battery failed and we went to a Hyundia dealer in Yuma Arizona only to be told Hyundia warranty of veichels purchased in Canada (by a canadian) are NOT COVERED IN THE USA and viceversa,. Hyundia USA in California confirmed this fact. We needed a battery and our dealer in Canada supplied the Yuma AZ. dealer with a credit card number. Yes we did get a new batt BUT AT AN ALMOST $500 cost. enough Hyundia we will be going back to another brand on our return. BE AWARE OF HYUNDIA LACK OF WARRANTY ACCROSS RHE BORDER.
#113 of 120 correctionto post 112
Mar 05, 2009 (9:24 am)
Typo error, amount charged for battery NOT $500 should read $400.
#114 of 120 Re: correctionto post 112 [belfast]
Mar 05, 2009 (7:32 pm)
Good God man you paid $400 for a battery. Call your credit card company and dispute. You only paid about $320 more then you needed to. You got ripped big time.