Last post on Apr 22, 2013 at 3:18 PM
You are in the Mazda CX-7
What is this discussion about?
Mazda CX-7, SUV
Go to NHTSA to file a safety complaint.
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Sep 18, 2009 (3:05 pm)
Mazda CX-7 Buyers Beware. When purchasing a new or used Mazda it is IMPARATIVE that you have and keep all oil change records and receipts, this even applies when you buy the car used, with any remaining factory warranty, you are required to ask for, obtain and keep all of the previous owners' receipts and records to validate your warranty...
Let me explain.
I purchased a 2007 Mazda CX-7 in July of 2009 (two months ago) it had 20k miles on it.. In my two months of ownership I have maintained it perfectly including one oil change, and since I have driven it just under 2000 miles the next oil change is not due yer (due 10/13/09 or 23k miles).
It started when I started hearing a VERY FAINT light knocking noise under the hood. This could only be heard while in park and wile the air conditioner and radio were off, as even the sound of the ac would drwon out the noise. So I scheduled it in for service at my Certified Mazda dealer (which is not where I purchased it from).
The day after I dropped it off the service guy called to tell me that they were still unable to diagnose the problem and they were waiting to hear back from Mazda to help diagnose it and they would call me the next day. So the next day (yesterday) at 7pm, they called and said it was the engine... The engine is shot and I need a new engine. I was shocked to say the least and very thankful that I purchased a car still under the factory warranty. (which I confirmed with Mazda Zone prior to purchase that the remaining factory warranty would transfer) I also did a Carfax report, which reported "one owner, low miles, and no damage"... Well, not so fast, unless I can provide a minimum of the last 3 oil change receipts, the FACTORY WARRANTY IS VOID. Well, I explained that I recently purchased this vehilce and have not had it long enough to have had 3, but they are requiring me to trace back the owners and obtain the records, it is not covered. (They wanted 6 receipt to guarantee coverage, but they said they would start with the 3 most recent).
I don't know about you, but although I always keep my current vehicles records, I have not kept records to previously owned vehichles nor been asked to present them when I trade my vehicles in... So to go back now to someone that hasn't owned this car in months is going to be almost impossible. (This is assuming that the dealer that sold it to me did one, I would still need one prior to that).
None the less, I have contacted the previous dealer that I purchased it from several times today, and no call back as of yet...
How many car lots that sell used cars sell them with ALL of the owners oil change records???
So, long story short, I purchased my "low mileage, one owner" Mazda with the remaining factory warranty two months ago, and now the engine is shot, and Mazda won't cover it....
Help!! What do I do??
#167 of 199 Mazda Buyer beware
Sep 18, 2009 (6:09 pm)
According to the onwers manual, recommended oil change service interval is every 7,500 miles. According to Mazda's own recommendation and guidelines, you are not due for your 3rd oil change until 22,500 miles, which you have yet to reach.
Your dealer is screwing you. Go find another and call Mazda North America. Call your local TV consumer advocate. Something stinks to high hell and it its not you.
Why not call the original owner? Most states have a lemon law that should protect you. The other option is to call AAA (if you are a member) and get an extended warranty. They usually give cars under 25K miles low discounts. Pay the $1500 now and be protected for the next 10 years.
#168 of 199 To "Howardru" (re: Mazda Buyers Beware)
Sep 19, 2009 (1:06 pm)
THANK YOU SO VERY MUCH for taking the time to post your reply! I was wondering what the reccomended mileage was for an oil change on this vehicle, (but my owners manual is in the vehicle that is as the dealer). They (service guy at the dealer told me it was 3k/3months, and I thought that newer vehicles with premium oil could go to 5k, but 7,500 is even better for me), so really, if they are asking for the "last three" and the vehicle has 22k miles, they are really asking for the receipts for the life of the car.. I still think that is absurd... The dealer says they are on "my side" and have to battle Mazda to cover it, so we shall see what they have to say on Monday... (I was told I could not speak to the Mazda Zone Representative for my zone unles I make an appt with him through my service guy when he is back in out city, which may be months..) The 800 Mazda help line was no help and just confirmed what the dealer told me..
I really don't like to pull the "I'm a girl being taken advantage of" card, but I really think they really are... Unfortunately I am a single mother of 3 kids and saved up (and drove a 1994 Ford) for three years before I took the 'jump' into a newer vehicle, my only requirement (and justification for a getting a newer car) was it being under warranty.. (as you can imagine I spent lots in car repairs on the 94 Ford, which was understandable, but at least I didn't have a car payment on top of it! lol)
Also about the dealer that sold me the car, after a few calls to them on Friday after learning all of this, I have yet to get a call back, hopefully that means nothing but they were busy and will call soon. I will call them again on Monday. (the selling dealer is in Florida, but I now live in Arizona)...
Anyway, thanks again for your post, very nice of you to take the time! You've given me some hope to get through the weekend!!!
Have a nice weekend!
#169 of 199 Re: To "Howardru" (re: Mazda Buyers Beware) [interested_72]
Sep 19, 2009 (5:00 pm)
Give me your email address and I'll send you the pages from the CX-7 service manual. Unless you drive it under extreme conditions or tow equipment with it, the 7500 miles is Service. Here are the excerpts from the owners manual.
Follow Schedule 1 if the vehicle is operated mainly where none of the following conditions
l Repeated short-distance driving
l Driving in dusty conditions
l Driving with extended use of brakes
l Driving in areas where salt or other corrosive materials are used
l Driving on rough or muddy roads
l Extended periods of idling or low-speed operation
l Driving for long periods in cold temperatures or extremely humid climates
l Driving in extremely hot conditions
l Driving in mountainous conditions continually
If any do apply, follow Schedule 2 (Canada and Puerto Rico residents follow Schedule 2).
For schedule 1, the oil should be changed every 7,500 miles.
If you have truly only had the car a few months, you probably fall under the lemon law. Check the lemon law in Florida.
#170 of 199 Re: Mazda Buyers Beware [interested_72]
Sep 20, 2009 (5:02 am)
It just dawned on me that it sounds like your car has a known problem that is addressed in the Mazda TSB 01-002/08. Noisy VVT Actuator
Read this description and TSB below. The problem is just noise, not a bad engine (most likely). If this Mazda service dept refuses to review all TSBs, then take it to another Mazda dealer.
MULTI-MODEL - VARIABLE VALVE TIMING (VVT) NOISE WHEN STARTING ENGINE - BULLETIN NOTE
This bulletin supersedes the previous bulletin 01-043/07 issued on 11/29/07. The REPAIR PROCEDURE and PART(S) INFORMATION have been revised.
2007 Mazda CX-7 vehicles with VINs lower than JM3ER******166945 (produced before April 1, 2007)
When the engine is first started, some vehicles may exhibit a loud ticking noise from the variable valve timing (VVT). This is caused by the lock pin of the variable valve timing actuator not fully engaging. Heat treatment has now been added around the hole of the variable valve timing rotor lock pin to prevent this from happening.
Here is the link to the full Mazda TSB (Technical Service Bulleting)
Also, here is a link to MANY other TSBs that Mazda service centers are obligated to repair free service for problems reported to customers.
The 2007 CX-7 had a lot of problem (sorry, this happens with first year cars) but search this link for any others and mandate that they be repaired for free.
#171 of 199 Thank you!!! Thank you!!!
Sep 20, 2009 (11:29 am)
Thank you sooo much!!!
This is very intersting news! I feel like I have a good chance at 'fighting' them now.
It all seems very wierd to me that last week it was a very faint noise, and now it is "not safe for me to drive." My oil nor engine light never came on, and even after double checking with the mechanic that did the oil change he still says that he did not notice anything odd at all.
We will see, I will certainly keep you posted, and I GREATLY APPRECIATE your obvious car/mechanical knowledge ~with the proof of the owners manual to back it up!
Thanks so much!!!
#172 of 199 Re: Thank you!!! Thank you!!! [interested_72]
Sep 20, 2009 (1:35 pm)
I sent you a direct email. Please be on the lookout for it.
#173 of 199 Re: Mazda Buyers Beware [howardru]
Sep 22, 2009 (5:05 am)
Does the VVT have anything do with starting the CX-7? My CX-7 is having issues starting, it will start, but I have to keep the key turned in the ignition for a few extra seconds or press the gas pedal. Do you have any ideas what be causing this? Thanks
#174 of 199 Re: Mazda Buyers Beware [mtngirl34]
Sep 22, 2009 (12:19 pm)
The VVT problem only causes a noisy engine as far as I know. Even after the fix, the engine is just down-right noisy still. not a problem...just noisy.
Since you didn't mention the year or model of CX-7, I recommend you check several of the TSB sites such as:
The best site for CX-7 tech questions is the really techie site http://www.mcx7.com/
There are many gear-heads and techies on this site that can answer most technical issues on the engine or eletrical. More than I want to know, but it's good to be prepared.
Let me know if I can help MountainGirl
#175 of 199 Re: To "Howardru" (re: Mazda Buyers Beware) [howardru]
Sep 29, 2009 (10:12 am)
I wanted you to know that I also have the same problem. Very similar situation from the car to your problems with the dealer covering it under warranty. I still owe a lot of $ on my car and I was told that due to lack of maintenace, which by the I was able to provide records they will not warranty. Sounds fishy to me, don't you think? My car has been sitting in the shop taken apart, since May of this year. I am submitting my BBB arbitration forms this week. Wish me luck!